Blaise Alexander Subaru

From the moment I interacted with them, I felt supported. Matt was helpful and supportive. He accommodated my scheduke. Matt was helpful and supportive. He accommodated my scheduke. More

This dealership was the worst car buying experience I have ever had...they lied about the vehicle being serviced...I had the car less than 36 hours and had to return it for a bad transmission, radiator a have ever had...they lied about the vehicle being serviced...I had the car less than 36 hours and had to return it for a bad transmission, radiator and high pressure hoses. They kept my car for over a month with no communication as to what was happening. Had to call and text repeatedly to get answers. After getting the car back I had it for 24 hrs and ended up returning it again for other issues that were found. They kept the car another month and then after many attempts at getting answers they informed me they couldn't fix the car and were willing to buy it back from me since they had no other trade options on their lot. It was a horrible experience and I will never visit a Blaise Alexander dealership again! Buyers beware!! More

Scheduled service with a phone call. Spoke directly to service department, explained I needed car pickup at my home. The day came no pickup. Called service department at noon. Was told they didn’t h service department, explained I needed car pickup at my home. The day came no pickup. Called service department at noon. Was told they didn’t have me scheduled to have car picked up. The next available appointment was in two weeks. Lucky it wasn’t an emergency. I am constantly being harassed to trade up to a new model. I don’t think so. Distance is to far to go for service. There are more local Subaru dealers when I want to upgrade. More

Dishonest .....they use bait cars ...illegal ... Attorney general of state needs to investigate... Called them to make sure car was available .... Drove 2 hours and advised them to call me if the car was sol general of state needs to investigate... Called them to make sure car was available .... Drove 2 hours and advised them to call me if the car was sold ...they called once and said the car was available ... Arrived advised them of such and manager said the car was just sold..... This is illegal this was obviously a bait car ... I strongly suggest you avoid this dealership... Dishonest ..... AG needs to investigate..... .. More

Very happy after initially was unsatisfied with my deal! Wasn't happy at first with the initial deal that was offered. Another sales manager Nate called me today to try to work out the difference on price/pa Wasn't happy at first with the initial deal that was offered. Another sales manager Nate called me today to try to work out the difference on price/payment. Was then happy with the deal that was offered and actually went back in and purchased the new Forster. The staff went above and beyond to make us happy and actually changed the color of the car we bought last minute to make us happy. Our son even puked on their floor and they were very accepting and kind about it. Our salesman Wyatt was and he was awesome. He made sure our experience was as good as possible with a 10 month old and hours of waiting. We will definitely be back and am always happy when a business goes above and beyond their job to make things happy with a customer! More

Lies and scare tactics don't sell cars. My Forester was recently serviced by this dealership due to recalls. But while they had it they came up with a list of nine issues they recommended to My Forester was recently serviced by this dealership due to recalls. But while they had it they came up with a list of nine issues they recommended to be repaired. Because they have grossly exaggerated repair issues in the past I took my car to a mechanic I trust. This dealership described my head gaskets as "leaking oil heavily": the independent mechanic saw nothing of the kind and noted that my oil was full. (If it were really a problem it would have gone down.) He deemed that my tire treads were adequate; not "cupped and feathered"as this dealership described. While he agreed that I should replace that back break pads; they were not "worn metal to metal" as this firm described. I can only surmise that Alexander Subaru thinks they can scare customers into buying a new car and ditching their older one because it would be too expensive to repair. Since this is a consistent experience whenever my car is serviced here I blame management not the mechanic who might have to mislead customers to keep his job. More

STAY AWAY FROM THIS PLACE LIKE YOU ARE GONNA GET EBOLA I wouldn’t tell my worst enemy to take their car to Blaise Alexander, that would be cruel and unusual punishment. I hit a deer back in December and th I wouldn’t tell my worst enemy to take their car to Blaise Alexander, that would be cruel and unusual punishment. I hit a deer back in December and they supposedly repaired my car. I got it back and thought it was street legal. Nobody told me anything otherwise. First, they were supposed to fix the breaks. Less than 2 months later I had to pay a friend of mine $160 to do them the correct way. They never wiped the writing off the window off the driver side door that said “no brakes.” Then I went to a concert and Philadelphia and got a parking ticket, which I refused to pay because I was under the impression my car was street legal and the parking meter patrol just was too stupid to realize it. Well, they weren’t wrong. I just got pulled over last night and into an argument with a cop because I thought my car was inspected. But now I have a $106 ticket because my car wasn’t inspected because NOBODY AT BLAISE TOLD ME. They just said, “come get your car.” I am pretty certain most people would also think this means their car is back to being drivable. So not only do I have to pay for an inspection that I thought was done now, there were SERIOUS issues with my car that were not addressed. And I could have blown my engine because of their negligence. How does the insurance company know the issues I was having with my car was not related to hitting the deer? This is the most absurd thing ever. I always hear horror stories about Blaise Alexander and now I am experiencing one myself. Avoid ALL their dealerships like the plague. More

Outstanding vehcile purchase experience! We found the XV Crosstrek we were looking for at Blaise Alexander Subaru from an exhaustive online search. Local dealership did not have the color, lo We found the XV Crosstrek we were looking for at Blaise Alexander Subaru from an exhaustive online search. Local dealership did not have the color, lower mileage and manual transmission we were looking for. This vehicle was purchased out of state for my son as he heads off to college. I am no stranger to out of state, sight unseen purchases from dealerships, and this experience was outstanding. It was as if we were there doing the transaction in person. We worked with Chad Koch who handled everything. He was professional and fair. Even addressing the missing second key when the vehicle was delivered. I asked about it, and they went above and beyond - shipped a new replacement quickly. The Crosstrek was as described, in fantastic condition and complete service history. We are extremely happy with the car, and in working with Chad at Alexander Subaru. I highly recommend this dealership! More

It was the worst experience of my life. I went in for routine servicing and it took them 2 hours to complete and they charged me of $200. When I went out to my car, there were several dents on my rear bu routine servicing and it took them 2 hours to complete and they charged me of $200. When I went out to my car, there were several dents on my rear bumper and dents on my car doors on the driver's side. After confronting them, they were so rude to me. They claimed they didn't know what it was from even though they knew they did it. He yelled at me and was so rude and cruel. He told me to call Mr. Alexander himself. After speaking this his very pleasant secretary, she told me he would call me back. He never called back. They have no hearts, they do not care about people. All they want is your money! And they don't even do a good job. I felt verbally assaulted by the men and I am just a 24 year old girl who wanted her brand new car services right. They should be ashamed of their service. I will never return there! More