Blackwell Ford Inc.

Andrea was great to work with. She was very patient and answered all of my questions. She didn't pressure me at all, which is one reason why I decided to go with Blackwell. I got a great deal on my Fusion answered all of my questions. She didn't pressure me at all, which is one reason why I decided to go with Blackwell. I got a great deal on my Fusion and I couldn't be happier! More

This place is a joke, Stay far away. I purchased a certified used Ford Escape. First day I got it I plugged my cell phone in to charge but outlet did not work. Knew was probally just fuse so brought t certified used Ford Escape. First day I got it I plugged my cell phone in to charge but outlet did not work. Knew was probally just fuse so brought there to change out, wanted to charge me? really? no thanks I can do it myself. For some reason everytime I go to service department I get the woman and she looks clueless on what is going on in life. Said vehicle would be done later in afternoon for recall service. About 10 days later I finally got my car back. Didnt even offer me a loaner, I had to ask and wanted to charge me 50 dollars a day. Needless to say my car has never ran the same since being serviced. I can honestly say I will never buy a Ford again and if I ever do I will never step near Blackwell Ford in Plymouth MI. Worst customer service in the world. If anyone from Blackwell ever reads this, Share with your employees that it doesn't take much to go a little out of your way to help someone! More

I went for a oil change,tire rotation and brake check combo. While I had it in I wanted them to check the battery they installed previously for the built up around the terminals that has been occurring combo. While I had it in I wanted them to check the battery they installed previously for the built up around the terminals that has been occurring and to put something on it like a sealer so it would not happen. He explain that it was a maintenance free battery and it doesn't happen much so they don't do that. As far as I know that means you don't have to add water anymore,they do have product you can spray on or rub on, a five minute job. I also ask him if a techician could listen to my window on the driver side go up and down to give me an idea what could be going on. Oh no that will take too long we would have to disassemble the door to do that, what a bunch of crap, I was looking for some possibilities. I GUESS WHEN TIMES ARE GOOD YOU CAN PUSH YOUR LOYAL CUSTOMERS AWAY. Glen Sdao is my sales person he has always treated us good, it is hard to buy your car at one dealer and get it fixed at another. More