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Blackwell Ford Inc.
Plymouth Township, MI
72 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 72 reviews
September 22, 2016
Worst Experience Ever My experience at Blackwell Ford unfortunately was the worst experience I've ever had at a dealer. I brought my 2012 Ford Focus in to be looked at for My experience at Blackwell Ford unfortunately was the worst experience I've ever had at a dealer. I brought my 2012 Ford Focus in to be looked at for the repair I've already had done (due to recall) back in 2014. I knew this was the same issue since my vehicle already had this problem before. I explained this to the service advisor Brendan Miller stating I've had this problem in the past, he looked it up and said "yes I see you've had this repair done at 97,000 miles in 2014. I will see if this is something that can be covered since you're now at 124K miles". Never stated that there would be a diagnostic fee - which I didn't believe there would be one since I came in WITH the diagnosis of the vehicle. When I received the call back from Brendan, of course this was something that is now no longer covered due to my mileage. How can that be since I have already had this repaired once due to recall and now the SAME problem is happening again. No answer, other than this will be a $1530 repair and if I do not repair my vehicle it will ruin the transmission. I have had a previous experience with Lakeview Ford in Battle Creek and it was marvelous. I will never go to Blackwell Ford EVER again, and unfortunately will never purchase another Ford car due to Ford not owning up to their faulty mechanics and taking care of their customer base. More
by Summer Sagara
Employees Worked With
Brendan Miller
October 26, 2015
Terrible customer service and service We took my car in for a recall which involved the reflashing of the transmission software. I have had this done before and it took about 1.5 hours. T We took my car in for a recall which involved the reflashing of the transmission software. I have had this done before and it took about 1.5 hours. This time my car was there all day and they never called me. I called them early afternoon and they said they hadn't started on it because their Internet was down. I called 2 hours later and they said the same thing. Before 5:00 I called again and no one answered. We finally went to get my car. They wanted to keep it another day, but I said I couldn't because we were leaving town. I made another appointment to finally do the reflashing. I waited there this time. They finished I'm an hour. I was driving out of their lot and the transmission was so jerky I almost turned around. I went home and let my husband, who used to work in transmission design, test drive the car. He said it had many transmission issues, including rolling backwards at a stop with a slope. That is a huge safety issue! We took it back to Bkackwell and they listened to what we described and said it would be 2 + months until they could do the work on it. We called another dealer Bill Brown and they will do the work in 2 1/2 weeks and give us a loaner. We will never ever go back to Blackwell Ford. I would have given them a zero if I could have. More
by Unhappy customer
Employees Worked With
Chelsea
October 11, 2015
Terrible Service - DO NOT TRUST THIS DEALER I had my car serviced for several recalls and an underbody rattle noise on September 28, 2015. Arranging the shuttle service was time consuming and ha I had my car serviced for several recalls and an underbody rattle noise on September 28, 2015. Arranging the shuttle service was time consuming and have very limited hours - I was required to locate another ride to pick up the vehicle upon completion. Worse, when I picked up the vehicle the rear tail light was not functional. This was NOT an issue when I dropped off the vehicle. When I called to complain, the service agent (I believe her first name was Jennifer) was rude and stated the light was out when the car was dropped off. They also stated it was listed on the technician report. It was, but this was never mentioned it when confirming the service repair cost. Clearly the damage was done during repair. They damaged the vehicle and did not take responsibility. Do not trust this service group! More
by bstickle
Employees Worked With
Jennifer
August 17, 2015
Poor Service We will not return to Blackwell Ford for any type of service. A few years ago, I took my car in for an oil change. I sat for over 3 hours waiting fo We will not return to Blackwell Ford for any type of service. A few years ago, I took my car in for an oil change. I sat for over 3 hours waiting for the oil change. The service manager apologized and said the dealership was in the process of opening a quick lane so that this type of thing did not happen. He credited a free oil change to a Ford advantage card. I finally decided to give them another try, so today I took the car in to the quick lane for an oil change and transmission flush and fill. I was told it would take one and a half to two hours. Based on my experience last time, I went home to wait. Five hours later when I called to see if the car was ready, I was told that it had not even been taken back for the transmission flush and fill, so they would need at least another hour or two. After another phone call to the manager, I was told it was being taken in at that time. Twenty minutes later, I received a call to say that the reason the transmission wasn't taken care of was because I needed new brakes and that was a higher priority, so they were waiting to hear if I wanted to spend the money on that. I had heard nothing of a brake problem until I started calling them to inquire about the work being done. I was also told that the free oil change that was credited to me was no longer valid because I waited too long to try to redeem it. At the end of the day, this dealership had my car for six hours for a high priced oil change. More
by dissatisfied customer
Employees Worked With
Steve, Heather
July 11, 2014
Chris Lokatys is aawesome! We have leased and purchased a number of vehicles from Chris and have followed her to 3 different dealerships. She is a great person to work with. Ver We have leased and purchased a number of vehicles from Chris and have followed her to 3 different dealerships. She is a great person to work with. Very friendly and does her best to give you the best deal out there! More
by saucymoto
Employees Worked With
Christine Lokatys
June 29, 2014
Great experience! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Mike was amazing and so helpful!!! Love my escape! More
by hazure
Employees Worked With
Mike Bien
June 28, 2014
Mike Bien Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able to find just the right vehicle we are looking for. He makes leasing a new Ford easy and convenient. Overall he is friendly and follows through even after the purchase is completed. We feel we have a real friend in Mike. Always enjoy doing business with him. He is an excellent representative for the Ford Motor Company. More
by jo2man2
Employees Worked With
Mike Bien
May 28, 2014
Happy Customer My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mus My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mustang. It was delivered on schedule and he explained all the set-up features to us. Also any follow up help , anytime in the future. Great Job Cruck. Thank you again. John & judy Completely Satisfied More
by JohnPoteracki
Employees Worked With
Chuck Kalep
May 16, 2014
Service Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next veh Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next vehicle from Brent.. More
by Mjudge614
Employees Worked With
Brent Dix
May 16, 2014
Great experience! Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me wh Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me what I wanted! I am enjoying my Crown Vic Sport! We also bought a new Ford work van for the family business and he arrange a trouble free sales with great financing. We will go back to Brent to look at an New Escape this summer for my wife. He makes buying a car drama free. Thanks Brent! More
by Mjames6
Employees Worked With
Brent Dix
