Blackwell Ford Inc.
Plymouth Township, MI
Filter Reviews by Keyword
By Type
Showing 67 reviews
Great experience! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Mike was amazing and so helpful!!! Love my escape! More
Mike Bien Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able to find just the right vehicle we are looking for. He makes leasing a new Ford easy and convenient. Overall he is friendly and follows through even after the purchase is completed. We feel we have a real friend in Mike. Always enjoy doing business with him. He is an excellent representative for the Ford Motor Company. More
Happy Customer My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mus My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mustang. It was delivered on schedule and he explained all the set-up features to us. Also any follow up help , anytime in the future. Great Job Cruck. Thank you again. John & judy Completely Satisfied More
Service Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next veh Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next vehicle from Brent.. More
Great experience! Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me wh Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me what I wanted! I am enjoying my Crown Vic Sport! We also bought a new Ford work van for the family business and he arrange a trouble free sales with great financing. We will go back to Brent to look at an New Escape this summer for my wife. He makes buying a car drama free. Thanks Brent! More
Buying Experience I had the opportunity to work with Brent Dix and he came through in every aspect! He was able to locate the Ford Escape that we wanted within hou I had the opportunity to work with Brent Dix and he came through in every aspect! He was able to locate the Ford Escape that we wanted within hours and have it delivered within the next day. Everything went smooth and I would not hesitate to recommend Blackwell Ford and Brent Dix Steve More
New Ford Raptor I got great service and a good price on my new 2014 Ford Raptor pick up truck from Blackwell Ford. My salesman was Rick Goodman who kept me informed I got great service and a good price on my new 2014 Ford Raptor pick up truck from Blackwell Ford. My salesman was Rick Goodman who kept me informed when the vehicle was scheduled and eventually built. He also called me when the truck was first delivered so I could see it right away. Rick made sure that everything was done right such as the aftermarket tonneau cover and wheel locks and took the time to show me how to use the numerous features on the vehicle. Rick also synched my phone and made sure my contacts were imported correctly. I also got a good price on my 2008 Ford Escape that I traded in. More
Lease of 2014 Escape Another fine experience. Steve Robin has always been very helpful, friendly and professional. He is always there for us when we need him. We have been Another fine experience. Steve Robin has always been very helpful, friendly and professional. He is always there for us when we need him. We have been very satisfied with all our visits to Blackwell Ford. More
My lease is coming due on my Fusion which I got from Bill Brown Ford so I went to the dealership yesterday to explore my options. When I asked for help no one was willing to assist even though there were sa Brown Ford so I went to the dealership yesterday to explore my options. When I asked for help no one was willing to assist even though there were salesman just sitting around. I let the staff know that I had all my paperwork and was pre approved for $75,000 line of credit. Still no one help. I got the impression that the men were not will to help a woman. More
This place is a joke. They did warranty work that involved replacing parts that they knew wouldn't fix my problem, collected the warranty dollars from Ford, and then told me to come pick up my still involved replacing parts that they knew wouldn't fix my problem, collected the warranty dollars from Ford, and then told me to come pick up my still malfunctioning car. Now they are refusing to do the work that WILL fix my car, even if I pay for it out of my own pocket. They don't want my money because I was 'very disruptive' and I was late returning their 'loaner'... which is actually a rental paid for by my Ford Extended Service Plan. (Good thing I bought that ESP, too... my car spends a lot of time in the shop not getting fixed.) My Regional Customer Service Manager at Ford corporate told me that the rental car would be covered for the week. But still, service manager Brian Mooney focused on the fact that I kept his 'loaner' after they failed to fix my car (while I waited to hear from my CSM, who took three days to call me back). And then he told me that my money is no good and that he doesn't want my business now. Anyways, don't go to Blackwell Ford unless you like having your time wasted, your sanity questioned, and your car not fixed. More