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Blackwell Ford Inc.
Plymouth Township, MI
59 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 59 reviews
August 17, 2015
Poor Service We will not return to Blackwell Ford for any type of service. A few years ago, I took my car in for an oil change. I sat for over 3 hours waiting fo We will not return to Blackwell Ford for any type of service. A few years ago, I took my car in for an oil change. I sat for over 3 hours waiting for the oil change. The service manager apologized and said the dealership was in the process of opening a quick lane so that this type of thing did not happen. He credited a free oil change to a Ford advantage card. I finally decided to give them another try, so today I took the car in to the quick lane for an oil change and transmission flush and fill. I was told it would take one and a half to two hours. Based on my experience last time, I went home to wait. Five hours later when I called to see if the car was ready, I was told that it had not even been taken back for the transmission flush and fill, so they would need at least another hour or two. After another phone call to the manager, I was told it was being taken in at that time. Twenty minutes later, I received a call to say that the reason the transmission wasn't taken care of was because I needed new brakes and that was a higher priority, so they were waiting to hear if I wanted to spend the money on that. I had heard nothing of a brake problem until I started calling them to inquire about the work being done. I was also told that the free oil change that was credited to me was no longer valid because I waited too long to try to redeem it. At the end of the day, this dealership had my car for six hours for a high priced oil change. More
by dissatisfied customer
Employees Worked With
Steve, Heather
July 11, 2014
Chris Lokatys is aawesome! We have leased and purchased a number of vehicles from Chris and have followed her to 3 different dealerships. She is a great person to work with. Ver We have leased and purchased a number of vehicles from Chris and have followed her to 3 different dealerships. She is a great person to work with. Very friendly and does her best to give you the best deal out there! More
by saucymoto
Employees Worked With
Christine Lokatys
June 29, 2014
Great experience! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Mike was amazing and so helpful!!! Love my escape! More
by hazure
Employees Worked With
Mike Bien
June 28, 2014
Mike Bien Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able to find just the right vehicle we are looking for. He makes leasing a new Ford easy and convenient. Overall he is friendly and follows through even after the purchase is completed. We feel we have a real friend in Mike. Always enjoy doing business with him. He is an excellent representative for the Ford Motor Company. More
by jo2man2
Employees Worked With
Mike Bien
May 28, 2014
Happy Customer My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mus My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mustang. It was delivered on schedule and he explained all the set-up features to us. Also any follow up help , anytime in the future. Great Job Cruck. Thank you again. John & judy Completely Satisfied More
by JohnPoteracki
Employees Worked With
Chuck Kalep
May 16, 2014
Service Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next veh Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next vehicle from Brent.. More
by Mjudge614
Employees Worked With
Brent Dix
May 16, 2014
Great experience! Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me wh Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me what I wanted! I am enjoying my Crown Vic Sport! We also bought a new Ford work van for the family business and he arrange a trouble free sales with great financing. We will go back to Brent to look at an New Escape this summer for my wife. He makes buying a car drama free. Thanks Brent! More
by Mjames6
Employees Worked With
Brent Dix
May 15, 2014
Buying Experience I had the opportunity to work with Brent Dix and he came through in every aspect! He was able to locate the Ford Escape that we wanted within hou I had the opportunity to work with Brent Dix and he came through in every aspect! He was able to locate the Ford Escape that we wanted within hours and have it delivered within the next day. Everything went smooth and I would not hesitate to recommend Blackwell Ford and Brent Dix Steve More
by Twinks
Employees Worked With
Brent Dix
May 12, 2014
New Ford Raptor I got great service and a good price on my new 2014 Ford Raptor pick up truck from Blackwell Ford. My salesman was Rick Goodman who kept me informed I got great service and a good price on my new 2014 Ford Raptor pick up truck from Blackwell Ford. My salesman was Rick Goodman who kept me informed when the vehicle was scheduled and eventually built. He also called me when the truck was first delivered so I could see it right away. Rick made sure that everything was done right such as the aftermarket tonneau cover and wheel locks and took the time to show me how to use the numerous features on the vehicle. Rick also synched my phone and made sure my contacts were imported correctly. I also got a good price on my 2008 Ford Escape that I traded in. More
by robkelly3
Employees Worked With
Rick Goodman
May 09, 2014
Lease of 2014 Escape Another fine experience. Steve Robin has always been very helpful, friendly and professional. He is always there for us when we need him. We have been Another fine experience. Steve Robin has always been very helpful, friendly and professional. He is always there for us when we need him. We have been very satisfied with all our visits to Blackwell Ford. More
by Sawduster
Employees Worked With
Steve Robin
