Blackwell Ford Inc.

Cary was very knowledgeable about all the different offers. We were able to test drive the vehicles that we wanted. Everything went smoothly. I highly recommend Blackwell Ford. offers. We were able to test drive the vehicles that we wanted. Everything went smoothly. I highly recommend Blackwell Ford. More

Extremely happy Can honestly say my Whole experience with Blackwell Ford was great . With Short notice John had me test driving my F150, sitting down and completing t Can honestly say my Whole experience with Blackwell Ford was great . With Short notice John had me test driving my F150, sitting down and completing the deal and having me drive home with my truck within a few short hours (F150 is great) More

Excellent, Professional staff Cary Crouch wins again! He found the Escape I wanted...and delivered it with a smile...despite the pandemic. Thanks, Cary and Blackwell Ford...great j Cary Crouch wins again! He found the Escape I wanted...and delivered it with a smile...despite the pandemic. Thanks, Cary and Blackwell Ford...great job. More

Great deals for sure. Chris Lokatys and I wrapped up a deal on an Edge ST in less that 30 minutes of me walking thru the door. All my family business is on its way to Chris at Blackwell. deal on an Edge ST in less that 30 minutes of me walking thru the door. All my family business is on its way to Chris at Blackwell. More

Great value For one thing I never could have believed I could afford the truck that I got. I must have hit the perfect time with the technology day and rebates. I For one thing I never could have believed I could afford the truck that I got. I must have hit the perfect time with the technology day and rebates. I couldn't be happier with my truck. We came in with our priority list and our salesman, John Litchfield, found us even more than what we were looking for. Thank you. More

2019 Fusion Lease My sales person was very responsive to my request for a replacement of my previous Fusion. I was looking for a hybrid this time around as I heard tha My sales person was very responsive to my request for a replacement of my previous Fusion. I was looking for a hybrid this time around as I heard that the expected mileage was very good. The new vehicle has exceeded my expectations. My visit to Blackwell Ford was excellent in every regard. The paperwork was ready for me when I arrived. The process was very efficient. Before I knew it, I was sitting in my new car while the sales person was going over the details of the operation of my vehicle. He added my phone and all of the contacts. Overall a great experience.....and that is why I have been using the same sales person and dealership for many years. More

Cary Crouch is excellent! Gotta say that my recent purchase of a '17 Escape went very well with the help of salesguy Cary Crouch. I've driven GM products for nearly 30 years an Gotta say that my recent purchase of a '17 Escape went very well with the help of salesguy Cary Crouch. I've driven GM products for nearly 30 years and decided to try a Ford. I was pleasantly surprised at how well I was treated by Cary and he located my Escape and had the paperwork ready for me when I arrived...and I drove it home the next day. Thanks, Cary and Blackwell Ford. :) More

Customer Service Is Crap I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the I make an appointment online to take my car in for a service appointment (oil, tires, checkup, etc..) at 8 am one day. For online it even gives me the option to ask for a loaner/rental, which would be nice, but an oil change and tire rotation shouldn't take more than what 30-45min. I could wait that long and work in the lobby. So, I walk into the Ford "quick" lane center and say "Hello, I have an appointment a 8am for a oil change and tire rotation". In which they say "But, we don't accept appointments, you just bring your car in and drop it off, right now it is a 4 to 4.5 hour wait". I just refer to the appointment that I made, how I made it online, how I have received about 6 reminders through email and text that I have an appointment this morning, no luck. So I ask to talk to the manger, in which he basically just tells me the same thing, we don't really have appointments, your just supposed to drop your car off any time. So again what is the point of making an appointment here. Apparently to let them know that you are going to be dropping your car off at that time????????? Has anyone ever made an appointment/reservation at a restaurant, showed up at that time, and then been told sorry it will be about a 2 hour wait, but thanks for letting us know in advance that you were going to be here at this time? No, because the whole meaning of appointment is to schedule a time to have it done, so that you do not have to wait. I basically just asked if there is anything he would do for me (loaner car, start my oil change now, etc...), the manger said "No". So, i walked out and said anywhere else that I go and make an appointment, i show up at that time, and 30-45mins later I am out of there. More

Missed Opportunity ANYONE CARE???????? Please tell your service department that they are in SALES. Fixed my car, then came back for same issue, wanted more $$$ to diagnose further. Then Please tell your service department that they are in SALES. Fixed my car, then came back for same issue, wanted more $$$ to diagnose further. Then I was argued with by "the manger". Seriously? I will never come back to your service department, nor look to purchase a vehicle from you. I will tell all of my friends in Plymouth to avoid you at all costs. Jennifer "the manger" Terrible terrible service. More

I've leased my 2nd Ford from Blackwell Ford I just recently leased a 2017 Ford Fusion, and am very pleased with this car. Brent Dix should be commended for his professional help and knowledge fo I just recently leased a 2017 Ford Fusion, and am very pleased with this car. Brent Dix should be commended for his professional help and knowledge for helping me obtain this vehicle. More