Blackstone Toyota

My family has purchased 4 vehicles from Michael and I have been in to sevice many times over the years. Your service has always been good, but this time I wanted to take a few moments to give the recogni have been in to sevice many times over the years. Your service has always been good, but this time I wanted to take a few moments to give the recognition this particular employee deserves. I have a Prius Hybrid that was in dire straits. Both its Hybrid and auxiliarry batteries were failing and there was also possible issues with recalled items. At an earlier date I had had work done on a headlight that I had called in after it had been repaired for a flickering issue and never made it back in. Sal explained in Lehmans the complexities of the issues and the solvability and knew that it was my only vehicle. He expedited and resolved all my thoughtfully insurmountable dillemas, He was and is a joy to work with. I almost look forward to my next service! Thank You for the great work! Patti Pruitt London Properties LTD (559)800-0786 More

We had the best experience at Michel Toyota! Robert De Silva was the sales associate who helped us out. He went above and beyond to make sure we got the car we wanted. He was professional, friendly and we Silva was the sales associate who helped us out. He went above and beyond to make sure we got the car we wanted. He was professional, friendly and welcoming. We highly recommend Robert De Silva. His customer service was superior and top of the line. You will not be disappointed! He is the man you want to do business with! More

Jon was very friendly and helpful and professional. I'm grateful for his service. They were quick and got the vehicle serviced according to the timetable they told me at the start. And they were able to ac grateful for his service. They were quick and got the vehicle serviced according to the timetable they told me at the start. And they were able to accommodate me last-minute. More

Super fast and awesome service! Wouldn't trust my Toyota with anyone else! Sal was extremely nice and professional I felt very comfortable leaving my car in his hands. with anyone else! Sal was extremely nice and professional I felt very comfortable leaving my car in his hands. More

Jon Chilpigian was very professional, courteous and helpful when I came in for a service on my vehicle. My vehicle was ready when I was told it would be and the price was reasonable. helpful when I came in for a service on my vehicle. My vehicle was ready when I was told it would be and the price was reasonable. More

I am very pleased with my experience at Michael Toyota Scion. I purchased a vehicle and the brake pedal pad was missing. They ordered one for me. Once it came in I needed to make an appointment to have it Scion. I purchased a vehicle and the brake pedal pad was missing. They ordered one for me. Once it came in I needed to make an appointment to have it replaced. On my way home on Friday I figured I'd stop in to make an appointment for Saturday. I was immediately greeted by a smiling face and was escorted to the service area. Unfortunatley I arrived to late. They were already closed. Jason McCormick the Service Manager was walking out the door. He asked if he could help and had an employee look up my information on the computer. Once the part was located, Jason put the pad on my pedal himself. I was absolutely taken back by their kindness and willingingness to help. Now that's what I call exellence service. I would definitley recomend Michael Toyota Scion. More

I purchased at 2012 Highlander from Michaels Toyota because of Bill Henrickson. Bill is a honest service writer and takes very good care of his customers. because of Bill Henrickson. Bill is a honest service writer and takes very good care of his customers. More

Great dealership! My service writer Bill Henrickson always goes above and beyond to take great care of me. It is nice to feel like a dealer rep is on my side instead of the other way around like other always goes above and beyond to take great care of me. It is nice to feel like a dealer rep is on my side instead of the other way around like other dealerships. More

Not only is Bill Henrickson great--no problem or concern is too small and always addressed--but everyone I've dealt with at Michael's has been professional, courteous and friendly. The service was done in is too small and always addressed--but everyone I've dealt with at Michael's has been professional, courteous and friendly. The service was done in a timely manner. AND the new Toyota facility is beautiful--HUGE improvement! Plus I love my new Camry hybrid! More

People always ask why I take my 18-year old Toyota pickup to the dealer for service and repair. The answer is two words - Bill Henrickson. Bill is a fabulous service advisor. He always welcomes me by name to the dealer for service and repair. The answer is two words - Bill Henrickson. Bill is a fabulous service advisor. He always welcomes me by name and I never feel like he tries to up-sale me. He always shoots straight and works with me to determine the best repair route to take. I got a taste of the overall customer service at Michael Toyota this past week. My car was in the shop for a radiator repair. When they were pulling it out of the garage, one of the workers backed into a pole, crunching the bumper, denting the back panel corner, and bowing out the side panel above the wheel well. Bill called immediately to apologize and promised they would make it right. He showed me the damage and explained how they were going to fix it and that it would be to my satisfaction. They gave me a rental car and sent me on my way. I came back a few days later to a truck that looked even better than before. The repair was undetectable. The fact that they went out of their way to ensure my satisfaction scores high in my book. I will continue to take my car to Bill and will highly recommend them to anyone! More