Blackstone Toyota

All persons I dealt with were courteous, informative and straightforward. I was able to complete my purchase with the vehicle I desired in a short period of time and on terms that will work for me. straightforward. I was able to complete my purchase with the vehicle I desired in a short period of time and on terms that will work for me. More

Excellent service - Brian and all of the staff made my purchase very easy, no pressure, answered all my questions. The finance process was fast, painless. I would highly recommend Michael Toyota to frie purchase very easy, no pressure, answered all my questions. The finance process was fast, painless. I would highly recommend Michael Toyota to friends or anyone buying a car. More

I had to bring in my 2010 Toyota Camry for servicing: oil change and 30,000 mile diagnostic and routine service. Jake DeBussy took care of my service call. I was even running a bit late due to morning commut change and 30,000 mile diagnostic and routine service. Jake DeBussy took care of my service call. I was even running a bit late due to morning commute traffic. I was called early, in just < 2 hours, and there was no additional servicing needed! The car checked out, and has been running so smoothly. I really appreciate the fast and efficient service without the need for a high pressure upsell. I gave Michael and Jake himself such high ratings since this has been my same experience every time I bring my car in. I really appreciate their efficient use of time, service checklists, and the desire to get clients back out on the road right away to allow us to keep earning a living with our Toyotas. Since they are so efficient and require little more than routine servicing, we are able to do that very well, and I am super appreciative for that fact. More

I had a positive experience at this dealership because of the personable, helpful, and pressure-free salesmen. Plus, Michael Toyota had the car I was hunting for on their lot, ready to roll! I highly recomm the personable, helpful, and pressure-free salesmen. Plus, Michael Toyota had the car I was hunting for on their lot, ready to roll! I highly recommend this dealership. More

Great customer service! Sal was professional and courteous.My car was out in less than one hour. I have been very happy with both the sales (Eddie Garcia) and service at Michael Toyota! courteous.My car was out in less than one hour. I have been very happy with both the sales (Eddie Garcia) and service at Michael Toyota! More

Waheed provided a very comfortable and seamless experience. As a woman/single parent making my first car purchase, I felt assured that he was not trying to oversell me. With this dealer, it is all experience. As a woman/single parent making my first car purchase, I felt assured that he was not trying to oversell me. With this dealer, it is all about getting you the best deal. I initially wanted a hybrid but it proved to be too expensive. Waned patiently worked with me and my three year old throughout the process and got us a fantastic deal on a new 2013 Camry. Very pleased with the experience. More

Great, personal service from Ryan. I've been going to this dealership for years and always treated very well. Ryan is a good fit for their service team! to this dealership for years and always treated very well. Ryan is a good fit for their service team! More

John our salesman was great. he did everything we asked of him. when we could not get the payment we wanted we were given a car to look at by the finance manager and we were told it was just like the one w of him. when we could not get the payment we wanted we were given a car to look at by the finance manager and we were told it was just like the one we test drove. when all was said and done the car we left with was just a plain car with a radio. are we happy with the car yes not the equipment. we will make due. again john our salesman was great and treated us well. More

Thank you Michael toyota and especially Luis Ruiz who provided me a great customer service. He show me around what was the best deal of the day and provide me all the information I need to know about th provided me a great customer service. He show me around what was the best deal of the day and provide me all the information I need to know about the car bought. Thank you. More

I had a terrible experience with Toyota management as a I had a terrible experience with Toyota management as a whole with not following through with verbal agreements that I would be receiving 3 keys and I had a terrible experience with Toyota management as a whole with not following through with verbal agreements that I would be receiving 3 keys and one additional as vallet and the extremely rude sales manager(Ross Hernandez) stating he's not gonna make me a $400 key because he sold me the car too cheap and he should have waited to sell to someone else for more money. It's not my fault I'm a female that knows about invoice as well as the tmv of a vehicle. I was discouraged with Brandon Kane not following through with a call back, as well as Manager Michael saying he would copy me a pointless key that would not be able to open my doors with the alarm set, but would only start the vehicle to cut cost. I was very disappointed with performance of the sales associate that took over for Robert Gushel during the sale on my Rav4 because he was willing to let me drive off the lot without proper coverage of insurance until Robert stepped in at the end if the sale and put his foot down that the insurance needed to be done right, Robert gave me the information to an insurance carrier so I could get coverage that night to take my new Rav home. I'm very disappointed in the staff at Michael Toyota. They're unprofessional, rude and only want to make a sale instead of following through with agreements. When I finally purchased it was near closing time and the finance manager was rude and when i mentioned that to the sales guy the excuse was its late is he wanted to get out of here and go home. I was insulted by him and comment when that night I wrote him a check for $13,000 and had been pre approved with my own bank. It's unfortunate that such a great brand of car is represented by staff like Fresno Michael Toyota. I'm originally from Madera and I regret not buying from my home town. When I first came into Michael to look I wasn't planning on buying a rav4.After seeing the price I knew it was out of my budget. I had test drove cheaper SUVs like the kia sportage, rogue, and escape.(all cheaper vehicles) but I was blown away by the test drive I experienced with Robert Gushel. Robert took the wheel first in an intense test drive to show me the performance of the Rav and all features. We also stopped for gas and I got a redbull drink on Roberts tab, I thought that was cool and I had never had a test drive so in depth, I greatly appreciated that. Once I drove the Rav4 I was in love, I loved the base model features of the back up camera, touchscreen, and Bluetooth. I didn't purchase that day but Robert kept in contact with me about rebates in a professional way and didn't nag me. I eventually came back into purchase the Rav, I compromised color but I love all the features. I believe the best thing for Fresno Michael Toyota is to hire more people like Robert Gushel, he's an honest person as well as humble and is willing to stand up for what is right. He's about developing trust and making the customer happy. He's very knowledgable about his product and I believe that if he would have been able to help me throughout the whole transaction my experience would have been 100%. I'd go out if my way to recommend anything for Robert in the future. Advancing him top management would be the best thing for Michael Toyota. More