Blackstone Toyota

Great customer service throughout the entire process was professional and not like most car salesman which are slimy and hard to be around. Thanks Ernie. professional and not like most car salesman which are slimy and hard to be around. Thanks Ernie. More

The salesperson who helped us was patient and knowledgeable in answering the many questions we had. It took us three visits to the dealership to finally make up our minds, but he remained pleasa knowledgeable in answering the many questions we had. It took us three visits to the dealership to finally make up our minds, but he remained pleasant each time and did not rush us. He went the extra mile to make sure we were pleased with our purchase and had no doubts. This is the first Toyota we have had, so any evaluation of the service department will be reserved for the future. More

Car Company: Michael Automotive Center Address: 50 Car Company: Michael Automotive Center Address: 50 West Bullard Avenue, Fresno, Ca. 93704 Jake DeBussy has been my “go to” person for both my Car Company: Michael Automotive Center Address: 50 West Bullard Avenue, Fresno, Ca. 93704 Jake DeBussy has been my “go to” person for both my husband and I the last couple of visits. On our Corolla 2009, we have had the oil change, front brakes and the tires changed. On our 2007 Toyota Tundra we have had the water pump changed and oil changed. Jake is exceptionally well articulated and professional at his job. He provides a friendly environment for all the clients coming in for service. Here are my reasons why I believe he is a valued employee: • # 1: Great communication skills and approachable • Explain what the diagnosis is for the vehicle. Why the components of the mechanisms behave as they do. o The customer learns and is better informed of the situation. • NO PRESSURE: He gives you options (No surprises of additional cost) However, he does provide suggestions and reminders. He does not tell you what to do. o When he does make suggestions, he gives causes of the part in question and the affect it may have whichever path you choose. • Makes the customer feel in control of the care of your own vehicle and that he is on your team. o At this point, he doesn’t have to push anyone to make a sale. What I learned about tires: • Replacing the tires based on the tread • Every tire and tire company is different • Materials used in creating the tire will depend on how long it will last and how the feel of the drive will be. o When the materials are made of a softer rubber, they will give you a more fluent drive, however it will not last as long. • Price and warranty comparison other tire centers. (I really thought he would flinch when I asked him about this,… but he knew what the competition had to offer too!) What I learned about my brakes: I was feeling a scratching sensation whenever I would slow down in first or second gear, particularly if I was heading in a downhill direction. I figured to get my brakes diagnosed. Really reminds me of having rocks in your shoe. • Technicians recommend changing the brakes when they reach level 3 on the worn out scale. Mine was at a 4. • Jake mentioned that rocks could have embedded itself in the brake area and could wear down on the rotors. He was willing to do a test drive. See if my brakes needed to be changed. He did notice the grinding for the brakes. • I decided to have my front brakes changed. There were rocks on the front left hand side of my brakes. The rotors had to be shaved down a bit. I am glad I changed it out before the rocks had to do anymore damage. Overall, I walked away feeling positive about the whole experience. I definitely plan on returning to have the brakes on the truck worked on soon. Sheryl More

Bill Hendricks provided quick efficient customer service. He explained needed repairs, cost and time needed to complete the service. Follow up was efficient and complete. It is always a positive experience He explained needed repairs, cost and time needed to complete the service. Follow up was efficient and complete. It is always a positive experience to work with Bill, I know I can trust his advice and evaluation of the needed service. Thank you. More

I will ONLY take my Toyoya to Michaels and little Billy Hedrickson. They're fast, performed the work asked to exemplary standards. I will advise all to see Bill at Michaels, for service....NOT THAT GINGER! Hedrickson. They're fast, performed the work asked to exemplary standards. I will advise all to see Bill at Michaels, for service....NOT THAT GINGER! More

Mr. Diaz deserves this rating because of his patience with us as customers. He had a great understanding of the car, and explained everything to us with great detail. If I ever need to purchase another v with us as customers. He had a great understanding of the car, and explained everything to us with great detail. If I ever need to purchase another vehicle, I would choose Mr. Diaz to be the representative. I will highly rec amend him to my family and friends. More

very good experience. everyone that we worked with at the dealership was very helpful and friendly. from the salesman to his boss to the parts people to the credit gentleman they were all very professional a dealership was very helpful and friendly. from the salesman to his boss to the parts people to the credit gentleman they were all very professional at michael toyota scion. More

I had a great experience with Sarkis. He wasn't pushy and di all he could to get me in the car. I appreciate all his hard work. Leland. and di all he could to get me in the car. I appreciate all his hard work. Leland. More

I buy my vehicles from Michael's. When I have returned for service or for any other vehicle needs, my needs are met with out hassle. I will continue to return as long as my needs are met. returned for service or for any other vehicle needs, my needs are met with out hassle. I will continue to return as long as my needs are met. More

We were very pleased with the no pressure sales and the knowledge Joseph had of the Prius we purchased. There willingness to negotiate made it a positive experience. knowledge Joseph had of the Prius we purchased. There willingness to negotiate made it a positive experience. More