Momentum Alfa Romeo Maserati - Service Center

factory warranty issues I took my recently acquired Maserati in for some factory recall items as well several warranty issues. I can't give a higher rating than the way Rand I took my recently acquired Maserati in for some factory recall items as well several warranty issues. I can't give a higher rating than the way Randy Bush and his service staff took care of me. The items were fixed, even the ones that they had to press Maserati to OK and I received the car back, on time, in spotless condition. This is a first class service operation, that I highly recommend. More

Quick, efficient, excellent service This service center experience was exceptionally easy from start to finish with friendly, professional staff. Great experience! I highly recommend thi This service center experience was exceptionally easy from start to finish with friendly, professional staff. Great experience! I highly recommend this dealership and service center! More

Great customer service. Evan offered superb customer service. The mechanics were able to get the car in and out within the day. So awesome to have a dealer you can trust! Evan offered superb customer service. The mechanics were able to get the car in and out within the day. So awesome to have a dealer you can trust! More

First visit Randy knows the brand and has superb customer relations. I will be returning for my service due to attention to detail, knowledge and service level. Randy knows the brand and has superb customer relations. I will be returning for my service due to attention to detail, knowledge and service level. More

Repair Very knowledgeable and friendly. They gave me all of my options and the consequences of repairing or replacing each part in all of me determine which Very knowledgeable and friendly. They gave me all of my options and the consequences of repairing or replacing each part in all of me determine which parts I wanted to repair. More

Minor Fixes It is very easy to call and get an appointment set up along with a loner car. Even does a great job explain about updates or any services rendered. It is very easy to call and get an appointment set up along with a loner car. Even does a great job explain about updates or any services rendered. More

Great Experience I took my car in for the 10,000 mile/ 1 year service. The dealership had a loaner ready for me immediately. Amazing customer service and my car was re I took my car in for the 10,000 mile/ 1 year service. The dealership had a loaner ready for me immediately. Amazing customer service and my car was ready two hours later. More

Great Service Team Had a great experience with the service team at Essence Maserati and would highly recommend them for any of your service and parts needs. Top notch de Had a great experience with the service team at Essence Maserati and would highly recommend them for any of your service and parts needs. Top notch dealer More

Great Service and Professionalism Essence Maserati is without best one stop shop for you car service needs. Their professionalism is above reproach and their dedication to giving you t Essence Maserati is without best one stop shop for you car service needs. Their professionalism is above reproach and their dedication to giving you the best customer service is bar none. More

Service contract issues with Danny at finance dept I knew that I had prepaid for Dentguard including the tire protection. Dentguard couldn’t find me in their system. I went to the dealership to see wha I knew that I had prepaid for Dentguard including the tire protection. Dentguard couldn’t find me in their system. I went to the dealership to see what’s going on. Danny said it seems like you didn’t get the full protection. He was supposed to look into it and call me on Monday. I had to call him to track him down. He said I would have to pay the price difference. He had given me a new set of print outs of my various prepaid services. I happened to look at them on Thursday then I see on those it says that I have all the coverage. I went back to the dealership and talk to Ben. He checked and checked out my new print outs and said you are covered. He wasn’t sure why Danny had missed it. My car sat in the service department from Friday evening until Thursday of the following week. They took a tire off of a new car to put on my car which was great. My disappointment was Danny’s short comings. I don’t think he knew what he was doing other than trying to charge me more money for what I had already paid for. I guess getting more money was easier than looking up the accurate records. Not only that he never called me when he said he would, and not return my call. I found that unprofessional. I adore Kirk and and Ben and everyone in the service department. Danny needs more training. I told Ben I had to go to Houston on Saturday and needed my car. He made it happen. Thank you Ben for taking care of me. Thank you Danny for waisting my time. More