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Bishop Maserati Alfa Romeo
Hurst, TX
1,277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,277 reviews
November 19, 2019
Overall great service , Friendly staff, knowledgeable, quick. Over priced on some things. Tire rotation and balance $170? I don't think so. I would say if the work being , Friendly staff, knowledgeable, quick. Over priced on some things. Tire rotation and balance $170? I don't think so. I would say if the work being done is critically important to the car have the dealership do it, but maintenance activities is best done somewhere else, based off the price quoted for the tire rotation and balance. More
by rowdyrl
Verified CustomerEmployees Worked With
not listed
November 16, 2019
First time ever at this dealership. This salesperson greeted me and after chatting for a bit she led to get the keys to two vehicles I was interested in. I waited. and waited. and waited (for what fe greeted me and after chatting for a bit she led to get the keys to two vehicles I was interested in. I waited. and waited. and waited (for what felt like forever but was probably only 15-20 mins) and finally just left. I don’t mind waiting but anything over 5 mins without checking in with me is waaaaaay toooo loooong. I’m sure I’ll find what I’m looking for elsewhere. Overall, not a good first impression and I’d be hard pressed to return. More
by Liquidgraffix
Employees Worked With
Micah Judah
November 16, 2019
Sales Experience very positive I was very please with the service I received here. Ken was very nice to work with. Made the whole car buying experience a positive one. Made sure I was very please with the service I received here. Ken was very nice to work with. Made the whole car buying experience a positive one. Made sure I had all my questions answered and was very attentive. Didn't make me feel like he just wanted to sell a car. Overall very happy with everyone I dealt with at the dealership. More
by MMOOSHEGIAN
Employees Worked With
Paul Adkins
November 15, 2019
Service matters most Once the sale is done how the dealer treats you is telling,..Essence Alpha has just been exceptional! always going above and beyond, and when needed t Once the sale is done how the dealer treats you is telling,..Essence Alpha has just been exceptional! always going above and beyond, and when needed taking care of things w/o the “your out of warranty” run around. More
by Gillbw
Employees Worked With
John Boshra
November 14, 2019
Captive I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and i I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and immediately asked if I would like to wait since the service could be completed in an hour and a half. I said, "sure" as I live 50 minutes away. 40 minutes go by and my car has not moved from where I parked it in the service drive. So, I went in to talk to Jeff. He said there was an issue, and that the service was not showing as approved to be completed free (we bought the car there, and the first service was to be paid for by Alfa). I asked him if I could have the loaner to leave while this gets worked out. He then asked if I would approve the service to be completed out of pocket if he could not get the approval. I told him I would not approve that. At that point he would not give me the loaner, and I would have to wait. At this point it has been over an hour and a half, and he was waiting to hear back from Alfa. This is my third car purchased from this dealership, and two of which were Maserati Gran Turismos. One would think better service would be forthcoming based on the dollars spent. To be denied a simple loaner car while things were taken care of was incredibly frustrating, and a poor decision by an otherwise great dealership. More
by ERIK.SILBERBAUER
Employees Worked With
Jeff
November 14, 2019
Service Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly r Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly recommend service in this shop More
by tooosase
Employees Worked With
Greg Main
November 13, 2019
Overall I feel that the dealership is a very organized operation. I received very good service during the sales proces including the closing. I felt that the delivery was longer than expected, and the f operation. I received very good service during the sales proces including the closing. I felt that the delivery was longer than expected, and the final detailing was not completed. Must plan for a return visit. More
by Alfa-Driver
Employees Worked With
Ash Osman, Paul Adkins
November 12, 2019
Great service and nice staff My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would rec My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would recommend. More
by Milind
Employees Worked With
Greg Main, Nikko C.
November 12, 2019
Great car buying experience From the moment I walked into the dealership I was impressed with the no pressure sales approach. Everyone I dealt with was incredibly professional a From the moment I walked into the dealership I was impressed with the no pressure sales approach. Everyone I dealt with was incredibly professional and responsive! In particular, I appreciated Paul and Ala (who I primarily dealt with). I tend to hold on to my cars for 10 plus years so when I go to buy I typically ask A LOT of questions and I like to test drive as many different vehicles as I can to narrow my selection. Through the whole experience Paul and Ala were patient and professional despite the fact I came back 3 different times and moved my deposit/hold from one vehicle to another, etc. In short, I'd definitely buy from this dealership again. More
by Mike
Employees Worked With
Ala Hamad, Paul Adkins
November 11, 2019
10K Service Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! More
by justin.arden
Employees Worked With
Greg Main
