Bishop Maserati Alfa Romeo

Great dealership My experience was very convenient. 99 percent was done over the phone. Only issue I have is the communication with my sales rep after I purchased. It My experience was very convenient. 99 percent was done over the phone. Only issue I have is the communication with my sales rep after I purchased. It seems as though after the sale was complete the communication ended and he wasn't as friendly as I'd prefer. I wanted to get my windows tinted and called and texted several times and no response so I went elsewhere. Other than that I loved it. I'd purchase again and even refer but I'd probably use a different salesman that wouldn't avoid me after the deal is closed and a little more friendly. But as far as my car...I couldn't have gotten anything better anywhere else and the price was in my budget. More

The Devil is in the Details The price for a used 2012 Mercedes Benz SLK was competitive. Although being sold in “as-is” condition, the car needed a new windshield and rear taill The price for a used 2012 Mercedes Benz SLK was competitive. Although being sold in “as-is” condition, the car needed a new windshield and rear taillight assembly as these had obvious cracks which would be an issue for the State’s inspection. I paid for an independent inspection which affirmed these and the need for a few additional safety repairs. These repairs were made and the cash transaction got underway. During document signing, I was informed dealership only had one key fob. When I questioned this, the salesman showed me a photo of what was purported to be the sole car key and the bundle of vehicle manuals. His point being that since the photo was part of the ad for the car, this was the disclosure related to there being only one key. I was also told by the salesman that the owners manuals were off-site and would be mailed. Not a professionally appropriate response, particularly from a salesman at what is a high-end dealership. Three weeks later, no owners manuals despite several emails affirming they would be sent. In order to ensure I have a spare key, I acquired a programmed duplicate key fob from local Mercedes dealership at a cost of just over $500 and ordered a full set of manuals from Ebay. So, a lesson learned. Not all high-end dealers are customer service focused. Long-standing customer relationships are built on details. So, while the price was right and the car was in otherwise good condition, the experience was a bit distasteful. So my two cents: If you are going to buy a used car from this dealer, make sure these and other details are clarified before the transaction concludes. More

Poor customer service Extremely poor customer service experienced with this person. He will ignore your calls, ignores your messages, lie to you. And just care about the mo Extremely poor customer service experienced with this person. He will ignore your calls, ignores your messages, lie to you. And just care about the money not about the customer. Dont recommend this guy to anyone More

Wonderful Service Very friendly and easy to work with. Process was very smooth, kept us imformed all throughout the process. Very easy car buying experience, loved it! Very friendly and easy to work with. Process was very smooth, kept us imformed all throughout the process. Very easy car buying experience, loved it! More

Excellent Customer Service Justin helped me with what I asked him to but listened carefully to the things I wanted and needed in a used vehicle. He found a nicer car for me and Justin helped me with what I asked him to but listened carefully to the things I wanted and needed in a used vehicle. He found a nicer car for me and alleviated my concerns about service (German Car) by getting me an excellent wRranty that even lowered my interest rate. Justin is my guy. I will buy from him next time and the next and the next. More

Just another day at the dealership I recently bought a car and the process was fast and easy. This is mostly because I set everything up, had my paper work done and approved financing b I recently bought a car and the process was fast and easy. This is mostly because I set everything up, had my paper work done and approved financing before I went in. I made sure before I went in that my credit would not be hit unnecessarily, being that I already had financing through capital one. They ran my credit stating that they are doing it on behalf of cap one but a few days later when cap had to run it I had another hit on my credit. 2 hard inquiries for one loan. I asked capital one and they said the dealer can't run for them and that they probably ran it to try and beat them which is what I was trying to avoid. The other issue is the snooty service department. I am also service manager and I wouldn't have any customers if I acted like them. My brother took me up to the dealer to get the car. When we walked out to his truck after, his tire was flat. He had a small Nail in the center of the tread. We asked the service department if they would plug it for us and we even offered to pay. After 10 mins we are told that the manager said they were not allowed to do it and they only work on there own stuff. I just got an email from the service manager thanking me for my business and saying to bring my new car in for services. No thanks. Don't spend money at a dealership that won't plug a tire after you buy a xxxx car. They clearly aren't upfront or willing to go the extra step to show they appreciate you. More

purchased used car Great service all the way around. Justin Mowls is great to work with. Will tell all my friends what a great job he did.Thanks Justin for a great job Great service all the way around. Justin Mowls is great to work with. Will tell all my friends what a great job he did.Thanks Justin for a great job More

Chrysler Pacifica Walk in the park Justin was amazing. I had been looking for slightly used Chrysler Pacifica minivan for about 2 months. I saw a few online at essence Maserati I deci Justin was amazing. I had been looking for slightly used Chrysler Pacifica minivan for about 2 months. I saw a few online at essence Maserati I decided to email the dealership and connect with him. No pressure, told me what he could and could not do. We setup entire deal over email and I drove in and was in and out in 30 minutes with a new car! Very professional and courteous, and follows up on our satisfaction. Ben was great too on the financial end! Great dealership to buy a car from!. More

Quick and easy... No pressure! I went to test drive a Giulia while trying to decide between an Alfa or another brand. Ayman was very knowledgeable and gave me all the details I nee I went to test drive a Giulia while trying to decide between an Alfa or another brand. Ayman was very knowledgeable and gave me all the details I needed about the car and buying vs leasing. I didn't buy it immediately because I needed to test drive the other car. He did not pressure me to buy immediately but with just a few text messages we quickly reached an agreement in price. The car itself was reason enough to choose the Alfa, but the experience at Essence made the decision a no-brainer. More

Ayman’s one of a kind amazing ! A good Customer experience is a rarity these days . But Ayman and Essence team prove otherwise . Excellent customer experience with knowleadgeable sa A good Customer experience is a rarity these days . But Ayman and Essence team prove otherwise . Excellent customer experience with knowleadgeable sales personnel made the whole experience worthwhile! Thank you Ayman for all your patience in finding us the perfect car ! More