Bishop Maserati Alfa Romeo
Hurst, TX
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As with any sales organization - especially when specializing in the luxury segment - the sales process in its entirety is absolutely vital. This also includes post-sale service. I bought a GTS Quat specializing in the luxury segment - the sales process in its entirety is absolutely vital. This also includes post-sale service. I bought a GTS Quattroporte with Preston Wheeler and it feels like he’s doing me a favor of responding any of my emails (which he doesn’t.) My plates have not arrived for over a month and not Preston or anyone at the dealership is responding to my inquiries of where they put down my registry address. This has been an absolute nightmare. All these issues leave me a bitter taste in my mouth, the kind you get after dealing with a sleazy used car dealership. I am definitely not doing business again with Essence Maserati and encourage you to look elsewhere. More
Fast, convenient and easy. We love the valet pick up and drop off service. Also, the cleanest of the vehicle upon its return is greatly appreciated. Keep up the good work. drop off service. Also, the cleanest of the vehicle upon its return is greatly appreciated. Keep up the good work. More
This dealership has great customer service! The moment I walked in I was greeted! Ken made my car buying experience seamless! I definitely recommend this dealership! Great deals and great people! walked in I was greeted! Ken made my car buying experience seamless! I definitely recommend this dealership! Great deals and great people! More
Took my 2017 Giulia 2.0 in for a 50k oil change & diagnostic. Greg (service mgr) and Marla (service tech who worked on my car) get 10s - all went well. The car's been great, all around - too fun!! diagnostic. Greg (service mgr) and Marla (service tech who worked on my car) get 10s - all went well. The car's been great, all around - too fun!! More
Do not recommend, after receiving my vehicle back after an already irritating experience I noticed some foam sticking out from the center console and now my car just rattles and vibrates non stop but it’s an already irritating experience I noticed some foam sticking out from the center console and now my car just rattles and vibrates non stop but it’s easy to put up with over going back to this dealership. More
They really worked with my schedule to get my car back in time for my doctors appointment. Everyone was very courteous. Would use them again! time for my doctors appointment. Everyone was very courteous. Would use them again! More
Greg has been great with his follow up and follow through! This was the second tome I had to bring it back for the same issue, however seems to be resolved for now. through! This was the second tome I had to bring it back for the same issue, however seems to be resolved for now. More
Great people! Got what I needed done, easy check in and quick check out with the ability to pay through my phone. Great service, loved it. quick check out with the ability to pay through my phone. Great service, loved it. More
Five star service from beginning to end. Ken was super helpful with all of my questions leading up to the buying process and once I decided to buy the car he did an outstanding job of making it extremely helpful with all of my questions leading up to the buying process and once I decided to buy the car he did an outstanding job of making it extremely convenient for me. I'll certainly be looking to work with Ken and Essence Maserati on my next vehicle purchase. More