Bird-Kultgen Ford - Service Center

I had a problem with my passenger side door handle (the chrome was peeling) along with a few other minor issues. After talking with the service department, I discovered that it wasn’t a warranty fix. Well chrome was peeling) along with a few other minor issues. After talking with the service department, I discovered that it wasn’t a warranty fix. Well the service department found a recall on a related problem with the handle and worked out both issues with the door as well as the others at no charge. Thank you for working with me and keep up the good work. More

My ederly mother had a old farm truck hauled their for and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called and estimate to get the truck running..Leslie called her and stated well it needs tires which will run $500.00, She then said ok..Then Leslie called back and stated it needed another $500.00 to get it running..So my mother is thinking " ok " right at a thousand to get it running correctly..So she said yes..Only to get another call from Leslie stating the bill is now at $ 1400.00..and the truck still needs alot of repair..( THIS TRUCK IS A 1992 FORD TRUCK)Can you beleive this..Never have I been taking advantage like this before..Why couldn't they tell her .Hey the repairs will exceed the value of the truck..They could have sold her a used truck on their lot, or a new one..with being honest and not trying to nickel and dime her ..I was and still very angry how they have treated my mother and I'am sure others..They being a dealership should be able to test and evaluate a problem and give a fair estimate before doing anything..And should be able to stand by their work..Leslie has called my mom back today stating they will drop the charges from $1400.00 down to $300.00..I still think this is quite unfair.. With this experience I personally will never buy a FORD from their..Funny my mom was looking at a new Van from their but now has decided not to.. More