Bird-Kultgen Ford - Service Center

Wrong Advise, and no appointment! I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to m I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to move up. I thought, "no problem, I'll go over to BK Ford set up a time that I could bring it in and have it checked out. Mind you this is Tuesday. I was told that they are booked for the week and come back sometime next week?? I asked, " Can I make an appointment?" Service Writer - "No just bring it in early." Thinking to myself, its only Tuesday and your already booked, how is next week going to be any different?? I further go on to explain, that I accidentally programmed a MyKey to my car. I asked if it could be removed. The service writer, who was giving me completely contradictory information from what is in the owners manual on how to turn it off, was not listening to what I was telling him. I don't have an admin key to turn off my key! The admin key programmed to the car must have been lost by the previous owner. He told me there was nothing they could do then. I HIGHLY recommend that you not go to this Ford dealer for service. They are SLOW and CONDESCENDING and don't listen to what you are telling them. I will gladly not bring my car her for service ever, not recommend this service department to anyone, and let everyone know about this experience! I will drive the hour and half to Grapevine Ford. I already called them and they have a spot open and ready for me at my convenience. BK Ford should take a note from their customer relations! More

I was completely satisfied with my service visit. Bobby was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and from the service dept. Big kudos to Bird-Kultgen Ford. More

I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service. More

Bobby was very friendly and easy to work with. He called when my parts came in just as he said he would. I appreciate the follow up. when my parts came in just as he said he would. I appreciate the follow up. More

Great place to have work done. Everyone was very nice and knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. More

Experienced a loud wind noise on a new F250 which the collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. More

Got "the Works". Truck worked better. Staff was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleani was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleaning up"... nice and friendly. Only complaint is a noisy vending machine in the customer lounge. More

The service was excellent and I was very pleased. I was pleasantly surprised to get a free oil change for the first service visit on my new car. pleasantly surprised to get a free oil change for the first service visit on my new car. More

My first visit to the dealership since buying my 2012 Ford Mustang from North Central Ford in Richardson, Texas. The service person Bobby was professional and the courtesy driver Richard was also very pl Ford Mustang from North Central Ford in Richardson, Texas. The service person Bobby was professional and the courtesy driver Richard was also very pleasant and professional. Overall a good experience with Bird Kultgen Ford. More

I had recently purchased used Lincoln MKS & wished to have good assurance while driving. This extreme Texas heat can evaporate vehicle fluids. At my request & on same day I was given complimentary Mul have good assurance while driving. This extreme Texas heat can evaporate vehicle fluids. At my request & on same day I was given complimentary Multi-point Inspection just prior to Service Advisor leaving on vacation the following week. Shuttle Service was readily available, but I didn't need it for this occasion. I look forward to continuing relationship with nearby dealer. More