Bird-Kultgen Ford - Service Center

First as a Single Mom with a daughter away in College it is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my dau is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my daughter’s necessary oil change/maintenance appointments has always been kind and helpful! Fast Forward to more excessive mechanical repairs needed and Jack the Service Advisor and Jon T. the Service Manager are absolutely phenomenal and a God send! They have taken excellent care of our car, making sure my daughter is safe and taken care of and all aspects of this journey. I could not have asked for a better place to be there for my daughter as she’s in college far away from home. Thank you to you all for being phenomenal and so kind, giving me a safe place to have my daughter’s vehicle taken care of so she will be safe in her car. I recommend no one more than this dealership above all! Thank you for prioritizing her safety, and well-being, and getting her taken care of quickly and efficiently! More

A/C not blowing as cold. Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gav Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gave me an estimate to repair, I asked to break the repairs out separately and I was told " the repairs are cheaper than you buying a new truck". If we would have stayed on topic of these issues, I would have been satisfied; but no, Steven then explained I had the wrong radiator fluid in my truck, along with a leaking front seal - then told me I needed a tune up. I attempted to explain I had all my fluids and service taken care of at Joe Hall Ford in Lewiston Idaho. He was unable to locate any service performed on my vehicle. Then I asked why Quick Lane hadn't detected wrong fluid being installed or the front seal leaking - I have been in twice since I have moved here - he said quick lane was not very thorough in their checks- which really concerns me. When I went to receive my vehicle, then I had an explanation that there was another truck identical to mine but a 250 and they just mixed up all the info. Very Untrustworthy in my Opinion. I have always been an OEM service center, this is the first time I have been taking advantage of, I will have to find a trustworthy service center . More

I have a 2020 Ford F150 Lariat 4x4. My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless My keyless entry does not work properly where I spend a lot of time volunteering. Remote start does not work, touch entry works sometimes. Keyless start, more often than not won’t work unless I’m physically holding keys to dashboard. At times when it starts, it will not go into gear unless I hold the keys up to dash. When driving away no key detected frequently pops up in dash. The first time there they changed something in dash, maybe small change, maybe not. The second time changed antenna on roof, still no change. This last time they couldn’t duplicate and would not take to problem area to diagnose. Said they couldn’t do anything for me. My previous truck, a 2016 F150 Lariat with same keyless system never had an issue. Now I have a vehicle, just out of factory warranty I cannot rely on to start without playing games. I called Ford corporate, they listened to me, but I never got a return call. The last two times I went to BK Fords quick lane for service they did not fill my fluids. The first time I was misled on a price, then noticed they didn’t have enough oil on the check sheet, I was charged even more More

Great service! Easy to make appointments, fast service, nice waiting room, and a break from the heat. Easy to make appointments, fast service, nice waiting room, and a break from the heat. More

ATTENTION! !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 T !! Steven and his service crew were awesome!!! Professional, knowledgeable, efficient, excellent job done. 👍🏼 Thanks! More

I previously called and left a voicemail for the service center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and w center because my cars hands free system and radio shut off. They never called back. I just made a service appointment for a transmission issue and was never told it would take days. My husband just dropped it off and they said it would be at least a week before someone could even look at the transmission. Why didn’t someone call us and tell us beforehand? Also, they said there are no loaner vehicles available for us. I bought a brand new car and they can’t find one thing for us to drive in the meantime because it’s having mechanical issues? The sales team here is top notch, the service center however is worthless. More

Terrible service department My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Ou My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Our insurance company took a sample and sent it to an external site for evaluation; it came back as diesel. The truck then sat on their lot for over a week before anyone looked at. When the service department finally looked at it they said it just needed fresh fuel and a new fuel filter. A new filter had been installed approximately one month prior. They did not run any diagnostics on the truck and took 7 days to even look at it or test drive it. The service rep (Leslie) did not call with any updates, and could never provide a clear answer for when the truck would be looked at. She continued to tell me how busy they were when i asked for a timeline.The service department is also closed on Saturday. I would not recommend this dealership to anyone. More

Incompetent service department Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke More

No follow up Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership. More