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Bird Kultgen Ford
Waco, TX
128 Reviews
BK Ford was established in 1936 by Jack Kultgen and Arthur Bird and is still family owned and operated. Claire Kultgen McDonald, the current President of BK Ford, is a proud 4th generation family member. She started her career at the dealership in the early 90s washing cars, stocking parts, and selling cars in the summer while attending Baylor. Mark Stewart, who owns the dealership with Claire and runs the day to day operations as General Manager, is focused on BK’s future success. With 22 years of auto dealership experience, Mark is best known for his trustworthy sales approach, commercials, and his care and motivation for his dealership team.
Our number one priority at BK Ford is family, and we are family. Many of our employees have been at Bird-Kultgen Ford for several decades. We wouldn't be who we are without our loyal team members.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:30 PM
Tuesday 8:30 AM - 6:30 PM
Wednesday 8:30 AM - 6:30 PM
Thursday 8:30 AM - 6:30 PM
Friday 8:30 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 128 reviews
November 06, 2013
The Service manger when above and beond to show me the problem they both work very hard to solve the issue with my truck... took photos to show me the problem and help me under stand what to do.. Thank problem they both work very hard to solve the issue with my truck... took photos to show me the problem and help me under stand what to do.. Thanks again More
by LewisRodneyHolt1
Employees Worked With
Leslie McBride and here Service Manger (dont rmember his name)
November 06, 2013
I have used Byrd Kultgen Ford for years. I have found their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the their service department to be excellent and use them exclusively for my car. They inform me regarding the repair and have consistently provided the highest customer service. More
by bigredtexas
Employees Worked With
Wes
October 13, 2013
The salesman were knowledgeable about their product and hospitable towards myself and my family. They did not try to talk me in to or out of a particular truck. They allowed us to discuss options as a fami hospitable towards myself and my family. They did not try to talk me in to or out of a particular truck. They allowed us to discuss options as a family and helped us to make an educated decision. More
by amandasue22
Employees Worked With
Bill Bullman
October 07, 2013
I was disappointed that the specific 2013 model I wanted could not be obtained. The 2014 was more expensive and didn't provide any additional features that I was seeking. could not be obtained. The 2014 was more expensive and didn't provide any additional features that I was seeking. More
by JCPetersen
Employees Worked With
Yvette
October 04, 2013
Great place to have work done. Everyone was very nice and knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. knowledge . Would highly recommend them fork one ford vehicles. I will use them for all other issues that happen to arise. More
by skaase
Employees Worked With
Wes
September 17, 2013
Experienced a loud wind noise on a new F250 which the collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. collision department located and repaired in one day. Was able to rent a car onsite which was very convenient. Very good service. More
by DavidOates
Employees Worked With
Dennis in Collison
September 13, 2013
Got "the Works". Truck worked better. Staff was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleani was friendly. Visited with Michael in Show room. Visited employee lounge to eat a snack brought from home. An long time employee was there "cleaning up"... nice and friendly. Only complaint is a noisy vending machine in the customer lounge. More
by bobbydirl
Employees Worked With
Michael Kinser
August 28, 2013
Johnny is a fantastic person to work with in the somewhat stressful experience of purchasing a vehicle. He was patient, friendly, kind, knowledgeable, and willing to take the time to walk this older woman t stressful experience of purchasing a vehicle. He was patient, friendly, kind, knowledgeable, and willing to take the time to walk this older woman through the process of buying a car. Tim is the best service manager and you are lucky to have them both working for you! More
by camy784
Employees Worked With
Johnny Shamburger, Tim Pietsch, Anthony George
