Bird Kultgen Ford

consumer buy f150 part Rude rude and unpleasherble rude rude service and parts dept rude unamercan they said I'm wasting there time wow they don't value customers rude not A Rude rude and unpleasherble rude rude service and parts dept rude unamercan they said I'm wasting there time wow they don't value customers rude not American rude shame on this rude company I hope they get run out of bisneess More

Trust and Kindness I have been a customer for the past 17 years. I trust one sales person...Tim Pietsch. He has been helping me find the perfect vehicle every time I com I have been a customer for the past 17 years. I trust one sales person...Tim Pietsch. He has been helping me find the perfect vehicle every time I come to see him. He is kind and never treats me like a customer but a friend. He goes above and beyond to find the right vehicle for me and my family. Since I have been his customer for the past 17 years, he has become a manger. He also has an excellent staff. Ernest was very kind during the sale of my new car. I will continue to come back to Tim because I know that he will do his best for me and I can always trust that he is going to get me the best deal. Thanks, Tim. More

Great purchase experience! Dave Thomas thank you so much for helping to make our purchase such a pleasant and fun experience. You were awesome!!!! And Anthony George you made Dave Thomas thank you so much for helping to make our purchase such a pleasant and fun experience. You were awesome!!!! And Anthony George you made the paperwork process and purchase transaction so easy! Thank you guys! We love our Escape. ? More

Incompetent service department Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they Spent 70k on a new truck, shakes at 75 mph so bad u can't drive it. Service department kept my truck 2 weeks and finally told me to come get it, they said they didn't know what was wrong... Really, what a joke More

Sales I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round prof I had an awesome experience with bird kultgen ford in purchasing my first ever new car and a new ford at that. Mr. Mike Kinsler was an all round professional sales consultant he helped me out a lot by pointing me into the right direction of purchasing a new 2016 Ford Fiesta that I love!! More

No follow up Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred Took car in on Monday and on Wednesday called to get an update. After being put on hold twice waiting on my service rep the phone system transferred me elsewhere. The "elsewhere" lady was very nice and I asked to speak the manager. She transferred me to the manager, but he was not in either so transferred me back to "elsewhere". I told them I would just come pick up my car. Upon arrival to pick up my car they seemed surprised to see me and that I would pick up a car that was a safety hazard to drive. Informed me I should have been given a loaner (rental car), and the original person I spoke told me she would make me an appointment for a rental car which I declined. Upon returning back to work I did get a call from the person I had tried to call twice for service who was surprised I picked up my car as well. I explained to her my situation and that I had made an appointment with another Ford Service center to get my car repaired. She did not understand how they could get the parts so fast. I was just so disappointed in the service and lack of follow through. I like to deal locally as much as I can, but to be honest the people out of town seem to want my business more than they do locally. Love Waco , but not this dealership. More

Sales My experience was excellent!! I live in abilene, tx and was able to work with them over phone. Very pleased with the customer service over phone and w My experience was excellent!! I live in abilene, tx and was able to work with them over phone. Very pleased with the customer service over phone and when I was able to pick my new car up. I recommend anyone to bird kultgen. My salesman (Ernesto Ramirez) was very good at his job, and friendly. Got me into a 2016 ford escape!! Very pleased with the work he did. More

Wrong Advise, and no appointment! I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to m I bought a certified pre-owned Mustang at Grapevine Ford. I noticed that it sounded like my driver seat motor had a stripped gear not allowing it to move up. I thought, "no problem, I'll go over to BK Ford set up a time that I could bring it in and have it checked out. Mind you this is Tuesday. I was told that they are booked for the week and come back sometime next week?? I asked, " Can I make an appointment?" Service Writer - "No just bring it in early." Thinking to myself, its only Tuesday and your already booked, how is next week going to be any different?? I further go on to explain, that I accidentally programmed a MyKey to my car. I asked if it could be removed. The service writer, who was giving me completely contradictory information from what is in the owners manual on how to turn it off, was not listening to what I was telling him. I don't have an admin key to turn off my key! The admin key programmed to the car must have been lost by the previous owner. He told me there was nothing they could do then. I HIGHLY recommend that you not go to this Ford dealer for service. They are SLOW and CONDESCENDING and don't listen to what you are telling them. I will gladly not bring my car her for service ever, not recommend this service department to anyone, and let everyone know about this experience! I will drive the hour and half to Grapevine Ford. I already called them and they have a spot open and ready for me at my convenience. BK Ford should take a note from their customer relations! More

I was very pleased with the whole sales staff. Chad was an exceptional rep for this dealership. He was professional on every level, and I appreciated not being treated like just another commission opportun an exceptional rep for this dealership. He was professional on every level, and I appreciated not being treated like just another commission opportunity. He was open, honest, and responsive to all of my questions and concerns. Overall a great experience with this dealership. More

I was completely satisfied with my service visit. Bobby was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and was very professional and friendly. My vehicle was done fast and correct. I especially liked the courtesy of the service transportation driver to and from the service dept. Big kudos to Bird-Kultgen Ford. More