Bird Kultgen Ford

Service is consistently outstanding. People are courteous, helpful and knowledgeable. It is a pleasure to go for service and vehicle purchase. People are courteous, helpful and knowledgeable. It is a pleasure to go for service and vehicle purchase. More

Great experience. Every one at the dealership was fantastic! We have purchased 3 cars here now and it's the only place we will go for service. Every one at the dealership was fantastic! We have purchased 3 cars here now and it's the only place we will go for service. More

Referred to Bird Kultgen by a friend. Great, friendly service and a fair price made this a good auto shopping experience. Great, friendly service and a fair price made this a good auto shopping experience. More

Would not recommend in-house financing and stay away from Amanda. We were looking to purchase a vehicle out of state and were working with Juan Bautista. Juan was very communicative and sent lots of video Amanda. We were looking to purchase a vehicle out of state and were working with Juan Bautista. Juan was very communicative and sent lots of videos and photos; he even FaceTimed with us while driving the vehicle so we could see how it handled and how it sounded while being driven. We had our own financing through the bank, and Juan did not think in-house financing could beat our local bank rates, but just to be sure he set up a phone appointment with Amanda for us. Amanda called about 30 minutes later and my conversation with her completely changed our minds about buying a truck with this dealer. I thought the call would be about rates and financing but instead she started berating me and pushing us to finalize paperwork with her instead of Juan. I told her we were working with Juan, but she insisted Juan wasn’t there right now and she could close this deal with her manager. I told her there was still negotiation that needed to happen on price and we would work with Juan for that. She said well obviously you want the truck if you are calling from 3 states over. I told her we do want this truck, but we needed to discuss pricing with Juan. She then said it sounds like we aren’t even serious about this truck and that this may not be the truck for us if we plan on pulling with it because the person who traded it in upgraded to an F-450 for towing. It was a very long back and forth conversation for 22 mins, I should have just hung up because it was not the financing/rate conversation I was expecting to have. Juan called me twice after I spoke with Amanda and I told him we wouldn’t be moving forward with their dealership. Juan laughed nervously when I recounted my conversation with Amanda and he apologized for laughing. Juan mentioned that other people have complained about Amanda’s off putting behavior and attitude as well, but apparently she is still there and attitude still going strong. She definitely has used car salesman energy. Long story short, do not recommend this dealership for anyone looking to purchase a vehicle online. If you have to go with them, stay away from Amanda. Would work with Juan again, he was communicative and went the extra mile. More

We showed up to BK Ford at 5pm and they were not ready for us though our arrival was discussed all day. We had spent the prior week discussing number via text but somehow still spent over 2.5 hours at the for us though our arrival was discussed all day. We had spent the prior week discussing number via text but somehow still spent over 2.5 hours at the dealer. Most of that time was spent sitting by ourselves at the salesman’s desk. After a bit we were told the truck had a warning that “suddenly appeared”, but they were unable to address it since the service guys were gone due to the late hour. The stupid little hat or mug we requested for our son wasn’t available, again, because the parts department was closed due to the length of our appointment. We left the dealership after 7:30. Since that day my salesman has ignored my requests for service because I did not fill out their survey, which I assume has impacted him negatively. More

What a frustrating experience. I found a vehicle online and called the store, where Oscar confirmed it was available. We told him we'd be there the next day if the car was still av I found a vehicle online and called the store, where Oscar confirmed it was available. We told him we'd be there the next day if the car was still available. On the next day before the drive, I spoke with Oscar to confirm we were on our way and asked if we needed to place a deposit to hold the car for our three-hour trip. He said no. I also left a message for Tim, the used car manager. When I called again, I was told Oscar had gone home for lunch. After calling back and asking for a manager, Tim answered, and I reiterated that we were on our way to buy the car if it was in good condition. However, when we arrived, we were told the vehicle had just been sold. Disappointed and upset, we left. About 15 minutes later, I received a call saying the car hadn’t been sold after all. We turned around and went back, only to be told again that it was sold. What a complete waste of time. I've been in the car business for 23 years, and I’m really disappointed that my son's first car-buying experience—especially when his father works in the industry—had to be like this. The only reason I was willing to buy outside my employer was because this was supposed to be a family-owned dealership with 89 years of history. It's amazing how they managed to taint his first impression of a dealership outside of my work. Don’t waste your time here. More

First as a Single Mom with a daughter away in College it is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my dau is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my daughter’s necessary oil change/maintenance appointments has always been kind and helpful! Fast Forward to more excessive mechanical repairs needed and Jack the Service Advisor and Jon T. the Service Manager are absolutely phenomenal and a God send! They have taken excellent care of our car, making sure my daughter is safe and taken care of and all aspects of this journey. I could not have asked for a better place to be there for my daughter as she’s in college far away from home. Thank you to you all for being phenomenal and so kind, giving me a safe place to have my daughter’s vehicle taken care of so she will be safe in her car. I recommend no one more than this dealership above all! Thank you for prioritizing her safety, and well-being, and getting her taken care of quickly and efficiently! More

A/C not blowing as cold. Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gav Dropped of truck to have AC checked out - got a call later that they were complete and I had a plugged Evap Coil and a broken fresh air vent. Gave me an estimate to repair, I asked to break the repairs out separately and I was told " the repairs are cheaper than you buying a new truck". If we would have stayed on topic of these issues, I would have been satisfied; but no, Steven then explained I had the wrong radiator fluid in my truck, along with a leaking front seal - then told me I needed a tune up. I attempted to explain I had all my fluids and service taken care of at Joe Hall Ford in Lewiston Idaho. He was unable to locate any service performed on my vehicle. Then I asked why Quick Lane hadn't detected wrong fluid being installed or the front seal leaking - I have been in twice since I have moved here - he said quick lane was not very thorough in their checks- which really concerns me. When I went to receive my vehicle, then I had an explanation that there was another truck identical to mine but a 250 and they just mixed up all the info. Very Untrustworthy in my Opinion. I have always been an OEM service center, this is the first time I have been taking advantage of, I will have to find a trustworthy service center . More

Johnny was there to help me every step of the way. Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything un Allowed me to look at cars and not constantly trying to talk me into buying and test driving until I was ready to test drive. Made sure everything under the hood was good and replaced parts they felt need to be replace before allowing me to leave with it. Very good customer service More