Billion Kia

~Came in for a brake checkup~ My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that. Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place. Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership. More

Happy I Chose Billion For Service I live in Indiana. This was last month December. Drove from Indy and stopped in Moline, IL for gas. Noticed people were staring at my car when I pu I live in Indiana. This was last month December. Drove from Indy and stopped in Moline, IL for gas. Noticed people were staring at my car when I pulled in and thought it was just because my car was so handsome. ;-) Pumped my gas and drove to Sioux City. As I pulled into my hotel, heard HORRIBLE grinding noise. That's what the people in Moline were looking at. I blast my radio in the car so I never heard it. Drove all those miles on it. It's a miracle I made it to Sioux City alive. It was snowing and close to closing time for the dealer service centers to close. I called to make an appt for next morning. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Let me just say this one negative thing about Billion's CALL CENTER. I do not like it. I did not like not getting a dealership directly. Did not like going through hoops getting questioned by the call attendant before having appt. made. I like other dealerships where I can call the dealership directly...get an operator and say "Service please." and be connected to service instantly. The woman on the phone could not answer my questions about what I might need with the car. One time I was sent to Sioux Falls by mistake on the phone. Another call I was told I had an appt. at their Cadillac Service center since the Kia was not available. I drove the next day to the Cadillac dealership and they had no appt. down for me. Either the operator miscommunicated with me, or she failed to tell the Cadillac people I had an appt. there, or it WAS set for the Cadillac people but she or they somehow changed it and failed to notify me of the change. Billion needs to get rid of their phone system like that. It's not only irritating, it's a hassle, and people don't like speaking to more people than they need to. It just wastes time not being able to talk with my service advisor directly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOW....back to the review about the service: I'm glad I ended up back at the KIA dealership instead of the Cadillac. They seemed more friendly at the Kia. John Stephens was my service advisor and a FABULOUS one at that. He has a wonderful speaking voice so, even if he was delivering bad news, it was a pleasure to hear. LOL He kept me informed about what was happening with my car. And even a month after my visit, I called him in need of having something sent to me in the mail. He got right on it and I received it in like 2 days. WONDERFUL!! This is a long story, but I'll try to make it short... My Optima EX Turbo was in need of rear brakes. My emergency brake was frozen too. They didn't have the part in stock and they'd have to get it from Chicago they said. I didn't have time to wait as I had to be in Sioux Falls the next day and Fargo after that. He suggested taking the emergency brake off another Optima in the lot for my car. I agreed to it. I also agreed to a wheel alignment while I was there. Andrew was the one working on my car. I was taken in the back and shown what was wrong. I explained to John that I had to be in Sioux Falls later that day. John was nice enough to loan me a car for the day (since my car's repair wasn't going to be done til the next day before noon. I took the loaner. Went up to SD and came back next day by 1pm. Car was finished as promised. Price was to my liking. Marissa was the cashier and got me cashed out quickly and accurately. John, Marissa and Andrew were all very polite, friendly and professional but John Stephens was quite PERSONABLE which made my experience all the more enjoyable. The waiting room was nice too with internet available, drinks, snacks, tv, a comfortable seat and visually appealing. Did not reek of car fumes like some dealerships' waiting areas do. I am glad I chose to get it fixed in Sioux City at Billion with John Stephens. One of the sales people (my apologies to him as I don't have his business card in front of me and I can't recall his name) was nice enough to chat me up for a good 45 minutes while I was in the waiting room. If I was buying a car, I'd probably consider him. I just looked on the BILLION website to find a picture of him to recall his name, but I hate to say it, I do not like how you can't see pictures of the staff (or the "team") at the dealership on the website, like I can with my Kia dealership as well as almost every other car dealership you out there does. NOTE TO BILLION HQ: By not showing the employees on your web site, you're keeping a distance between you and your customers. Your website doesn't make it a very "personal" experience by eliminating this option that so many other dealerships provide. Please consider fixing that as well as your frickin' call center option. Other than the crappy call center experience with Billion, the service experience here was EXCELLENT. More