Billion Kia

Billion KIA of Sioux City IA, is by far one of the worst dealerships I have ever dealt with. My daughter bought a car there that I had to co-sign for. I did all the paperwork and sent it back to them. Af dealerships I have ever dealt with. My daughter bought a car there that I had to co-sign for. I did all the paperwork and sent it back to them. After her getting her vehicle she had a check for tax and title for North Carolina where we live. Our DMV would not accept the check for it because it was not the right amount. I payed out of my pocket to get her car registered. I then called them to re issue the check to me, as I paid for it out of my pocket. I called 4 times left messages. I finally got ahold of the finance department after being on hold for an hour. The finance manager asked me to send a picture of the check. I sent a picture and was told that he would give this to his assistant and get it taken care of. That was on Dec 19 2023. I heard nothing from them for two weeks and no check in the mail. I called them again spent another hour on hold to speak to the finance area. I finally talked to the assistant and she told me that I need to send the old check and a copy of the registration. That was sent out nine days ago. I have called and been on hold so many times and left messages to the finance area and the store manager. To no avail they have never responded to my messages or emails that the call center has sent them. It is now 13 Jan 2024, still no check and no returned phone calls. I talked to there call center yesterday the receptionist said that branch was closed because of weather. She told me she would email the manager and finance manager. I asked her to cc me on this email. But I recieved no email, so I assume yet again that I am being ignored again. It is to the point of having to drive there from my home in North Carolina which is 1350 miles away from me. My daughter had to get a car there because her other cars transmission went out. More

~Came in for a brake checkup~ My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that My car was making a noise near the tires. Called ahead of time and told them I'd be bringing it by later in the week. They were okee dokee with that. Arrived later in the day than I had wanted to but they took me in anyway and looked over the car for the noise. They found a different noise and we proceeded to fix that new noise. They (meaning Andrew) also looked over a previous repair from another dealership and recommended a touchup of what was overlooked at the previous place. Since I arrived late, the car stayed overnight. Service advisor John was nice enough to get me a ride to my location. Came back the next day to a fixed car and got back on the road to my travels. Price was satisfactory and I was satisfied with the experience. The cashier was pleasant and friendly. I will be back and I recommend service at this dealership. More

Happy I Chose Billion For Service I live in Indiana. This was last month December. Drove from Indy and stopped in Moline, IL for gas. Noticed people were staring at my car when I pu I live in Indiana. This was last month December. Drove from Indy and stopped in Moline, IL for gas. Noticed people were staring at my car when I pulled in and thought it was just because my car was so handsome. ;-) Pumped my gas and drove to Sioux City. As I pulled into my hotel, heard HORRIBLE grinding noise. That's what the people in Moline were looking at. I blast my radio in the car so I never heard it. Drove all those miles on it. It's a miracle I made it to Sioux City alive. It was snowing and close to closing time for the dealer service centers to close. I called to make an appt for next morning. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Let me just say this one negative thing about Billion's CALL CENTER. I do not like it. I did not like not getting a dealership directly. Did not like going through hoops getting questioned by the call attendant before having appt. made. I like other dealerships where I can call the dealership directly...get an operator and say "Service please." and be connected to service instantly. The woman on the phone could not answer my questions about what I might need with the car. One time I was sent to Sioux Falls by mistake on the phone. Another call I was told I had an appt. at their Cadillac Service center since the Kia was not available. I drove the next day to the Cadillac dealership and they had no appt. down for me. Either the operator miscommunicated with me, or she failed to tell the Cadillac people I had an appt. there, or it WAS set for the Cadillac people but she or they somehow changed it and failed to notify me of the change. Billion needs to get rid of their phone system like that. It's not only irritating, it's a hassle, and people don't like speaking to more people than they need to. It just wastes time not being able to talk with my service advisor directly. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOW....back to the review about the service: I'm glad I ended up back at the KIA dealership instead of the Cadillac. They seemed more friendly at the Kia. John Stephens was my service advisor and a FABULOUS one at that. He has a wonderful speaking voice so, even if he was delivering bad news, it was a pleasure to hear. LOL He kept me informed about what was happening with my car. And even a month after my visit, I called him in need of having something sent to me in the mail. He got right on it and I received it in like 2 days. WONDERFUL!! This is a long story, but I'll try to make it short... My Optima EX Turbo was in need of rear brakes. My emergency brake was frozen too. They didn't have the part in stock and they'd have to get it from Chicago they said. I didn't have time to wait as I had to be in Sioux Falls the next day and Fargo after that. He suggested taking the emergency brake off another Optima in the lot for my car. I agreed to it. I also agreed to a wheel alignment while I was there. Andrew was the one working on my car. I was taken in the back and shown what was wrong. I explained to John that I had to be in Sioux Falls later that day. John was nice enough to loan me a car for the day (since my car's repair wasn't going to be done til the next day before noon. I took the loaner. Went up to SD and came back next day by 1pm. Car was finished as promised. Price was to my liking. Marissa was the cashier and got me cashed out quickly and accurately. John, Marissa and Andrew were all very polite, friendly and professional but John Stephens was quite PERSONABLE which made my experience all the more enjoyable. The waiting room was nice too with internet available, drinks, snacks, tv, a comfortable seat and visually appealing. Did not reek of car fumes like some dealerships' waiting areas do. I am glad I chose to get it fixed in Sioux City at Billion with John Stephens. One of the sales people (my apologies to him as I don't have his business card in front of me and I can't recall his name) was nice enough to chat me up for a good 45 minutes while I was in the waiting room. If I was buying a car, I'd probably consider him. I just looked on the BILLION website to find a picture of him to recall his name, but I hate to say it, I do not like how you can't see pictures of the staff (or the "team") at the dealership on the website, like I can with my Kia dealership as well as almost every other car dealership you out there does. NOTE TO BILLION HQ: By not showing the employees on your web site, you're keeping a distance between you and your customers. Your website doesn't make it a very "personal" experience by eliminating this option that so many other dealerships provide. Please consider fixing that as well as your frickin' call center option. Other than the crappy call center experience with Billion, the service experience here was EXCELLENT. More

DO NOT PURCHASE A VEHICLE AT THIS DEALERSHIP! *****DO NOT BUY FROM THIS DEALER! Let me start by saying this is the first negative review I have ever written about any business. On Wednesday, O *****DO NOT BUY FROM THIS DEALER! Let me start by saying this is the first negative review I have ever written about any business. On Wednesday, October 26th, I had already been approved by another dealership when I decided to complete an online application at Billion for a 2013 Nissan Rogue that was priced at $21,995 and had 36,322 miles on it. A salesman, Mitch, called me and said he could work with me on getting approved. I told him in no uncertain terms what I had to trade in, what I was willing to put down, exactly what car I wanted, and exactly what payment I could afford. I asked him politely not to bother going back and forth with me as I am very familiar with how buying a car works and I have no time for the game playing. I wanted to handle as much as possible online and over the phone so I could spend very little time at the dealership. Mitch was very nice and said he would see what he could do. He texted me a couple of hours later and said he could not get me into the specific car I wanted but that he had a 2013 Rogue SV that he could get me into for around $19,000. He told me over the phone, without looking at my trade that he could give me $1,500 for my trade. I had a Chevy HHR or a Chevy Suburban to trade, and he said either one would work, it didn’t make a difference and the price would be the same (that makes zero sense as there is a large difference in the value of those two vehicles). The Suburban was my favorite so my husband, and I chose to trade the HHR. I was stuck at home with strep, so my husband went to test drive the vehicle the next day. They said the car we were supposed to get was at the mall and unavailable for a test drive, so they had him drive a car “just like it”. My husband liked the car and said we would take it. At this point, he gave them our debit card number to put a $200 deposit down on the car. On Friday, I sent over all the necessary documents to get the paperwork completed. We were told that we could not pick the car up until Monday morning because it was inside the mall and they needed to get it out and cleaned up. First thing Monday morning, my husband and I went into Billion to fill out paperwork. The first thing they did was tell him that we would have to pay an extra $500 down because our trade had a “salvage title.” The car had never been in a wreck, and Billion had the VIN on Friday to run a Car Fax report to show this. It didn’t matter. They would not budge. We should have walked out at that point. However, we were excited and already jumped through all the hoops, so we decided to go ahead with the deal. While filling out paperwork, the finance manager, Jason Becker, informed me that he didn’t offer Credit Life on their vehicles because he wasn’t an insurance salesman (it was offered on my paperwork). I have had Credit Life included on every vehicle I have ever purchased from a dealership. I was puzzled but decided I would get speak to my insurance representative about it instead of dealing with Jason because he was rude. I just wanted to get the car and go at that point. Finally, after a long wait, they bring the car out…. not even close to what my husband test drove. It lacked a lot of the features we had specifically asked for and was also dirty inside and out. Who sells a “new” car that hasn’t been detailed? We were frustrated, but we needed to get back to our jobs, so we just left. I was willing to let all those things go until I checked my bank account on Tuesday and my deposit had not been refunded. I called multiple times and got the runaround. Finally, after leaving three voicemails, the GM, Justin Voigt, called me. I told him the entire situation and that I was very unhappy with the Billion’s sleazy tactics. I told him I was the type of customer that would recommend great customer service to everyone I know, but I would also warn everyone about horrible service. He said he would make it right. He told me to call him first thing Wednesday morning if the funds were not in my account. They were not, and we ended up with an overdraft fee. I called Justin FOUR times, and he has yet to return my call. I wish I could just go back in time and purchase a car from a decent dealership. I will never shop at Billion again and will tell everyone I know about this mess. Lesson learned! More

Billion Our salesperson, Mitch, was very friendly. I like the Nissan Rogue I purchased. The process took a little longer than expected but overall turned ou Our salesperson, Mitch, was very friendly. I like the Nissan Rogue I purchased. The process took a little longer than expected but overall turned out okay. More