Bill Wright Toyota

First time there… Was not a customer friendly service area. No indoor check-in area until a "service representative office finished with their client. It was very cold and windy through the service drive area. No indoor check-in area until a "service representative office finished with their client. It was very cold and windy through the service drive through. Only after coming to pick up our vehicle, were we directed to an indoor warm place to pay our bill and then leave. More

Background Traveling from LA to SF Bay area noise began emanating from the right side wheel area: a friction/scraping noise during hard right turns and subsequently a consistent ticking/rattling sort of no emanating from the right side wheel area: a friction/scraping noise during hard right turns and subsequently a consistent ticking/rattling sort of noise while driving. The Bill Wright dealership was the closest Toyota dealer. Reception Service Advisor Stephen Mendez was courteous, friendly and professional He listened attentively and asked appropriate questions to insure he understood my description of the issue. He explained the diagnostic process, the cost and the ramifications of any parts/labor that may result from the mechanical investigation. I completely understood the process and what to expect. I would be waiting onsite for the work to be done. Stephen explained the layout of the waiting area pointing out the amenities present. Top marks here. It was almost as if Stephen was my friend who worked there. Based on this interaction, Stephen is an excellent representative of the company's service operation. Resolution I was back on the road in about 90 minutes. Stephen found me in the waiting room and explained that the culprit was a tree branch that I had run over at some point that had jammed itself into the right side front end and brake assembly. He completely described the steps the technician took to verify the problem, the effort undertaken to identify the cause and the work done to restore proper function, He also advised that the technician found a loose connection in the suspension which he then torqued to spec. He told me that the technician also checked and torqued to spec the other connection points in the front end suspension as well as the rear suspension. No additional parts or labor were required. The work was covered under the reasonable diagnostic fee. Top marks again. Conclusion The reception area was neat and clean. What I could see of the expansive service bay area was as neat, clean and efficient looking as one could want. The waiting area was impressively neat and roomy with multiple TV screens, the parts department, a cafe and charging ports for electronics. The staff with whom I had contact were friendly and courteous. I would bring my car here for service in a hot minute any day of the week. More

Service was great, Ubaldo was very respectful, friendly and work well to get me the deal I want it for my wife Rav 4. and work well to get me the deal I want it for my wife Rav 4. More

Justin was great. It took us a while to get the car I wanted but he was patient with me the whole time. Not once did he try to push me into buying something I didn't w It took us a while to get the car I wanted but he was patient with me the whole time. Not once did he try to push me into buying something I didn't want. Once we found my car he did everything to make sure I was happy and keep the process smooth. More

Nicole is service dept was absolutely provided awesome service. She took all necessary details for our cars from what’s needed to be done to the questionable coverage… She went beyond what’s just on the service. She took all necessary details for our cars from what’s needed to be done to the questionable coverage… She went beyond what’s just on the surface. Great customer service 🤗👏 More

In my month long search for a vehicle, Bill Wright salesperson, Jason Whitson was the only one who put in the effort to meet my needs. He cared enough to accommodate and make the necessary arrangement salesperson, Jason Whitson was the only one who put in the effort to meet my needs. He cared enough to accommodate and make the necessary arrangements so that we could finally purchase a much needed vehicle. Thank You.... More

Justin Swartz was outstanding! Answered all my questions and followed through in a timely manner. Would definitely recommend him and all Bill Wright Toyota staff! Answered all my questions and followed through in a timely manner. Would definitely recommend him and all Bill Wright Toyota staff! More

Absolutely the best care, advisors and crew in Bakersfield. They keep you informed, excellent service . Bakersfield. They keep you informed, excellent service . More

Fast service, all staff very helpful and welcoming. Will come back again and I do recommend this dealership for any car or makes they have a lot knowledge Will come back again and I do recommend this dealership for any car or makes they have a lot knowledge More

They provided fast service, were friendly, and great communication, overall great experience from start to finish! communication, overall great experience from start to finish! More