Bill Wright Toyota

The dealer was helpful and explained everything. He did his best to make sure we were comfortable. You have a good employee. He did his best to make sure we were comfortable. You have a good employee. More

The service was exemplary, i couldn't have asked for a more welcoming experience. I greatly appreciate Craig Thomas, Eddie Gomez, and Paul Torres for their help. more welcoming experience. I greatly appreciate Craig Thomas, Eddie Gomez, and Paul Torres for their help. More

Made an appointment on line with a confirmation text and email. Showed up for my appointment and was told that I didn’t have one. I left my phone at the house and couldn’t prove it. I was already there with email. Showed up for my appointment and was told that I didn’t have one. I left my phone at the house and couldn’t prove it. I was already there with one car in line I got in the non appointment line. Waited 15 min for someone come out and start the process. Meanwhile watching cars roll into the appointment line and getting checked in. When the service writer did come out I asked about the online process and he told me it was fairly unreliable. He also wasn’t very friendly and kind of a jerk. Overall it was an experience that was irritating. More

Advisor Nicole was great and helpful. She also was able to help my wife and I with our 2 vehicles. Nicole and Foreman Edgardo helped me with my remote connect issues. Great and knowledgea She also was able to help my wife and I with our 2 vehicles. Nicole and Foreman Edgardo helped me with my remote connect issues. Great and knowledgeable people at Bill Wright. All these great experiences after being stuck for more than 8 hours in grapevine. Thank you Nicole and Edgardo More

This was my first visit after purchasing my Highlander. The service department made check in very efficient and fast. I met my service advisor, Medka, and he couldn’t have been nicer or more courteous. He The service department made check in very efficient and fast. I met my service advisor, Medka, and he couldn’t have been nicer or more courteous. He got me checked in and on my way quickly. Easy experience picking up my vehicle too. Very nice service facility. Clean and very spacious. More

They need put more attention with the mechanics work because is 3rd time and they don't make my tire rotation because is 3rd time and they don't make my tire rotation More

Usual bill for service is from $30-$200. This bill was over $1,000.00. I understand standardization of billing. Charged for 3.5 labor for a 2 hour service. Will never be back. This bill was over $1,000.00. I understand standardization of billing. Charged for 3.5 labor for a 2 hour service. Will never be back. More

Outstanding service provided by Medka from Service Department. Always happy and making sure we are aware of what is being done to our vehicle. Also, schedules maintenance appointments in timely manner Department. Always happy and making sure we are aware of what is being done to our vehicle. Also, schedules maintenance appointments in timely manner. More

I recently took in my 2020 Toyota Camry SE for it’s 35,000 mile service in which it states to the technicians will check my brake drums brake pads disk etc. rotate tires change oil and filter. I had on 35,000 mile service in which it states to the technicians will check my brake drums brake pads disk etc. rotate tires change oil and filter. I had one tire that was wearing on the inside and they recommended me changing, I took it to Les Schwab for a new tire and alignment. During the tire change, the technician at Les Schwab showed me that a bolt was coming out of my rear suspension which could’ve caused major damage to my vehicle. The technician at Toyota should’ve seen it right away as the less Schwab technician did. It was very obvious , I do not think I will further take my vehicle to Bill Wright, Toyota in Bakersfield at 5700 Gas Alley Drive. knowing that the technician didn’t complete his inspection correctly and missing the bolt and its missing nut .This could have led to bodily harm of myself and family by missing this bolt. More