Bill Walsh Honda - Service Center

Oil change. Made my appointment online. Everything went smoothly in a timely manner. Everyone was kind and friendly. The waiting area was clean and comfortable. C Made my appointment online. Everything went smoothly in a timely manner. Everyone was kind and friendly. The waiting area was clean and comfortable. Complimentary coffee and water. More

Honda Civic maintenance Dana is always professional, helpful, and pleasant to deal with while getting my car looked/worked on. She communicates frequently and is fantastic at Dana is always professional, helpful, and pleasant to deal with while getting my car looked/worked on. She communicates frequently and is fantastic at her job. More

Easy and efficient Everything was completed quickly and I was kept informed. Everyone was very friendly and helpful! Will come back again. I bought my car here and al Everything was completed quickly and I was kept informed. Everyone was very friendly and helpful! Will come back again. I bought my car here and always get service at Bill Walsh Honda! More

Honda Civic repairs Excellent service department, had a computer issue and they got me in the same day. The repairs were done quickly, and explained everything very thoro Excellent service department, had a computer issue and they got me in the same day. The repairs were done quickly, and explained everything very thoroughly. Very friendly staff. More

Since 1997 maybe earlier It has been a long time since I started bringing my Hondas to Bill Walsh Honda Service Department. Everyone in Service is helpful and knowledgeable. It has been a long time since I started bringing my Hondas to Bill Walsh Honda Service Department. Everyone in Service is helpful and knowledgeable. Thank you ALL for years of trusting that I will get the best care for my Hondas. Peace More

Excellent service Timely and helpful service utilize this dealer always and never have any issues. The facility is very clean. The car was washed after the service. Timely and helpful service utilize this dealer always and never have any issues. The facility is very clean. The car was washed after the service. More

exceeded expectations Aaron was helpful & courteous as he thoroughly described the work that was done. The job was done correctly & on time & according to the estimate. Man Aaron was helpful & courteous as he thoroughly described the work that was done. The job was done correctly & on time & according to the estimate. Many thanks, Aaron. More

Very helpful This is a forth time we are leasing a car in Honda of Ottawa. Every time our experience is great! They always give us a detailed calculations and ter This is a forth time we are leasing a car in Honda of Ottawa. Every time our experience is great! They always give us a detailed calculations and terms. Process of leasing is smooth and quick. We will be back again. More

Oil Change Came in for an oil.change. Dana and the staff were extremely friendly. It was discovered that the tires needed to be rotated. This extra expense wa Came in for an oil.change. Dana and the staff were extremely friendly. It was discovered that the tires needed to be rotated. This extra expense was only $23...very happy about that, plus they washed the car. I was out the door in 60 minutes. TV, coffee and WiFi made the one hour wait enjoyable. More

Completely shocked with how I was treated I called and spoke with the service department (Lisa & Dana) about an issue my vehicle was having and looked to be covered under an extended warranty I called and spoke with the service department (Lisa & Dana) about an issue my vehicle was having and looked to be covered under an extended warranty through Honda. Gave her my VIN number and all the details needed. Was given the run around by Lisa and was told my vehicle did not fall under the warranty. She transferred me to Dana to answer my questions, who then did not pick up her line. I left a voicemail and never received a call back from her. I then called Valley Honda in Aurora, gave the service representative all of the same information I gave Bill Walsh Honda, and within seconds he was able to identify the extended warranty, and even told me my car fell within the time period to have it covered through Honda. Took it in same night, and they even gave me a 2017 Honda Odyssey for my family till the repairs were completed. Valley Honda has an exceptional facility and every team member I dealt with through Valley Honda was fantastic. I HIGHLY recommend anyone remotely close to Valley Honda to see them for their needs. We were always customers of Bill Walsh Honda, I was completely shocked with the customer service I received through them and will not be returning. I know we all have our bad days, but when you're working in customer service, a bad attitude can drive away great customers. More