Bill Walsh Honda

exceeded expectations Aaron was helpful & courteous as he thoroughly described the work that was done. The job was done correctly & on time & according to the estimate. Man Aaron was helpful & courteous as he thoroughly described the work that was done. The job was done correctly & on time & according to the estimate. Many thanks, Aaron. More

very poor customer servive we love our new fit its good on mileage very comfortable ride it just the perfect car for the wife and i and a great value . Now the only flaw is buy we love our new fit its good on mileage very comfortable ride it just the perfect car for the wife and i and a great value . Now the only flaw is buying it at bill walsh honda. we have bought 3 honda fits from this dealership and every one was lacking customer service. the current purchase we thought was looking to be different until after my wife supplied her social security number, her drivers license the check her credit score sign all the papers and the next day text her to supply her visa and her permanent resident card. well after being born in this country, living her whole life in illinois, working at her present employer for 25 years you could see she was very upset. the problem is they own 99% of the dealerships in this area. More

Very helpful This is a forth time we are leasing a car in Honda of Ottawa. Every time our experience is great! They always give us a detailed calculations and ter This is a forth time we are leasing a car in Honda of Ottawa. Every time our experience is great! They always give us a detailed calculations and terms. Process of leasing is smooth and quick. We will be back again. More

Oil Change Came in for an oil.change. Dana and the staff were extremely friendly. It was discovered that the tires needed to be rotated. This extra expense wa Came in for an oil.change. Dana and the staff were extremely friendly. It was discovered that the tires needed to be rotated. This extra expense was only $23...very happy about that, plus they washed the car. I was out the door in 60 minutes. TV, coffee and WiFi made the one hour wait enjoyable. More

Completely shocked with how I was treated I called and spoke with the service department (Lisa & Dana) about an issue my vehicle was having and looked to be covered under an extended warranty I called and spoke with the service department (Lisa & Dana) about an issue my vehicle was having and looked to be covered under an extended warranty through Honda. Gave her my VIN number and all the details needed. Was given the run around by Lisa and was told my vehicle did not fall under the warranty. She transferred me to Dana to answer my questions, who then did not pick up her line. I left a voicemail and never received a call back from her. I then called Valley Honda in Aurora, gave the service representative all of the same information I gave Bill Walsh Honda, and within seconds he was able to identify the extended warranty, and even told me my car fell within the time period to have it covered through Honda. Took it in same night, and they even gave me a 2017 Honda Odyssey for my family till the repairs were completed. Valley Honda has an exceptional facility and every team member I dealt with through Valley Honda was fantastic. I HIGHLY recommend anyone remotely close to Valley Honda to see them for their needs. We were always customers of Bill Walsh Honda, I was completely shocked with the customer service I received through them and will not be returning. I know we all have our bad days, but when you're working in customer service, a bad attitude can drive away great customers. More

Always a great experience Honda of Ottawa always a great experience. Dana and Adam greet you, explain everything to be done, and clearly itemize the cost of the work being don Honda of Ottawa always a great experience. Dana and Adam greet you, explain everything to be done, and clearly itemize the cost of the work being done. Thank you. More

1st oil change Rafe Murphy, salesman who sold me my car, washed and vacuumed my car before returning it from my first free oil change! Shuttle service to my place Rafe Murphy, salesman who sold me my car, washed and vacuumed my car before returning it from my first free oil change! Shuttle service to my place of business is a definite plus! More

Outstanding! One of the best car buying experiences I have ever had. From the Sales person Peter Gallo to finance they were outstanding. They also had the best p One of the best car buying experiences I have ever had. From the Sales person Peter Gallo to finance they were outstanding. They also had the best price compared to the other dealers around. Very friendly and not pushy at all. I was so happy with them I purchased two vehicles within a few months of each other. After each purchase Peter called to see how things were going and to ask if I had any questions. Thank you Bill Walsh and Peter! Highly recommend them to anyone looking for a new car. More

Excellent Customer Service Worked with Rafe Murphy & he did an awesome job as a salesman. He was very professional & yet friendly. I would personally recommend this great young Worked with Rafe Murphy & he did an awesome job as a salesman. He was very professional & yet friendly. I would personally recommend this great young man for a raise or a promotion. Overall excellent customer service experience. More

Satisfied Again Bill Walsh Honda service continues to deliver great service with a highly qualified Service Department. Dana does an excellent job coordinating servic Bill Walsh Honda service continues to deliver great service with a highly qualified Service Department. Dana does an excellent job coordinating services, providing accurate estimates of repairs and keeps you abreast of your service progress. More