Bill Walsh Ford Kia - Service Center

Fantastic service center. Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curt Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curtious and professional. Great group of people working at this dealership. More

Service Department Head Games I went in Bill Walsh Ford Ottawa, Il because the headlamp in my 2015 Transit van was out. Service Tech charged $60.00 before even looking at the prob I went in Bill Walsh Ford Ottawa, Il because the headlamp in my 2015 Transit van was out. Service Tech charged $60.00 before even looking at the problem and had me sign paperwork. After waiting an hour I checked back and service tech said it was corrosion in the wiring but it was taking care of for the $60.00. I went out the next day and headlamp was out. Why was I charged $60.00 up front and work not done right? Seems funny to me. So auto zone had headlamp for $18.00 mine at this location was the $60.00 it must have been the 5 mins labor that was sooooo expensive. More

Won't service a warranty vehicle Their "service advisor" Dennis was rude,lazy, and of no help when we brought our vehicle in for two issues. He said we were warranty lovers since it e Their "service advisor" Dennis was rude,lazy, and of no help when we brought our vehicle in for two issues. He said we were warranty lovers since it ends in a few weeks. And he said he'd charge us $125 to look at a bearing noise issue. How does corporate Ford allow dealership losers to be the face of their service and warranty front to the customer is beyond me. Thank you Dennis. Signed... all other brands we will buy next time that is not a Ford. More