Bill Walsh Ford Kia - Service Center

Service Manager was awesome. The service manager was very courteous and helpful. I think his name was Greg working the morning of 11/9/18. I showed up at least 30-40 minutes befor The service manager was very courteous and helpful. I think his name was Greg working the morning of 11/9/18. I showed up at least 30-40 minutes before service department even opened and manager came up to my vehicle window and said just pull it into bay and I'll take care of you. Back where I'm from I'd probably get a dirty look for coming so early. I am from New Jersey and was just passing through town on 80 East in the early morning hours when I needed help with my Ford vehicle after a blowout. I had to put my family in hotel just a few hours before I came into Ford. I was in such a rush to get back on road for our vacation to Niagara Falls. Our Niagara Falls Hotel was already booked for this night. Service Manager listened to my story that I was far way from home and made me feel at ease that he would get me back on road as soon as possible. The service manager and his staff got me back on the road very quickly. Gave me excellent advice too on my spare for safety with my family. I was very pleased with everything. We made it to Niagara Falls Canada that night! Yeah! Thank you, Walters family More

Fantastic service center. Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curt Every time I have service appointment with Bill Walsh ford in Ottawa IL i always leave satisfied. All the way from check in to check out they are curtious and professional. Great group of people working at this dealership. More

Service Department Head Games I went in Bill Walsh Ford Ottawa, Il because the headlamp in my 2015 Transit van was out. Service Tech charged $60.00 before even looking at the prob I went in Bill Walsh Ford Ottawa, Il because the headlamp in my 2015 Transit van was out. Service Tech charged $60.00 before even looking at the problem and had me sign paperwork. After waiting an hour I checked back and service tech said it was corrosion in the wiring but it was taking care of for the $60.00. I went out the next day and headlamp was out. Why was I charged $60.00 up front and work not done right? Seems funny to me. So auto zone had headlamp for $18.00 mine at this location was the $60.00 it must have been the 5 mins labor that was sooooo expensive. More

Won't service a warranty vehicle Their "service advisor" Dennis was rude,lazy, and of no help when we brought our vehicle in for two issues. He said we were warranty lovers since it e Their "service advisor" Dennis was rude,lazy, and of no help when we brought our vehicle in for two issues. He said we were warranty lovers since it ends in a few weeks. And he said he'd charge us $125 to look at a bearing noise issue. How does corporate Ford allow dealership losers to be the face of their service and warranty front to the customer is beyond me. Thank you Dennis. Signed... all other brands we will buy next time that is not a Ford. More