Bill Walsh Ford Kia

I will not recommend this dealership to anyone. The Sales man was nice and friendly, but they sold me a 2002 GMC Yukon that they just got in and did not check. My Yukon has a head gasket leak and its going t man was nice and friendly, but they sold me a 2002 GMC Yukon that they just got in and did not check. My Yukon has a head gasket leak and its going to cost me over 1200 to get it fixed. Not only is it going to cost me that much to fix it I am going to be with out a car. Also before I looked at any cars my sales guy told me that every car is completely checked out and that they do not sell cars that have major problems. They did not even have time to have their service guys look at my car because they just got it in. All they seen was a young GIRL coming their way and knew they were going to get a sale whether there was something wrong or not. More

I enjoyed working with Wayne on trading in my car and purchasing another one. He was very friendly, personable, and great to work with. Couple of things I would recommend from a customer service standp purchasing another one. He was very friendly, personable, and great to work with. Couple of things I would recommend from a customer service standpoint that I was disappointed with. First off, the car I purchased had an empty tank of gas. I had to leave the dealership and spend more money to put gas in it to get home. The car I traded in had more gas in it than the one I purchased. The second thing was the vehicle I had purchased was 2,000 miles overdue on an oil change. So the next day I had to take it somewhere to have that done. We didn't finish with all of the financing until after hours so this may have been why this wasn't done but it did disappoint me. I do have to take the vehicle back to get detailed and something else fixed. I will see if either of these things are compensated back to me. More

Wayne went out of his way to make it financially possible for me to purchase the car I wanted. Greg made paperwork fast and easy. for me to purchase the car I wanted. Greg made paperwork fast and easy. More

Jeff Twohey went out his way to help me get the Ford F150 RAPTOR I wanted.He also worked hard to get me a good price for the car and truck I traded in.Jeff made sure he went over everything about my new truc RAPTOR I wanted.He also worked hard to get me a good price for the car and truck I traded in.Jeff made sure he went over everything about my new truck,took his time, and I did not feel rushed I feel I was treated very well by all employees and made to feel comfortable about my decisions. Greg Strasser was also very helpful has a great personality.Overall I had a very good experience much to my surprise since there has been a change in name and management at this dealership in Ottawa,Illinois. More

Everything went smooth and they explained every thing to me. They made it all very pain less and a pleasant for me. I wasn't so nervous once they had every thing going. Excellent team you have with these tw me. They made it all very pain less and a pleasant for me. I wasn't so nervous once they had every thing going. Excellent team you have with these two. Highly recommend them to every one.. I will be back for my next car with Bill Walsh More

I was VERY pleased with my overall experience with Bill Walsh Ford. I am not a big fan of car shopping but the whole process very easy. They answered my questions, provided me with options and let me mak Walsh Ford. I am not a big fan of car shopping but the whole process very easy. They answered my questions, provided me with options and let me make my own decisions. Especially after the sale I was thrilled with the customer websites, information and services they provide to help me with the maintenance of my Escape. I have never had a dealership pay so much attention to the customer experience as this dealership seems to do. More