Bill Vince's Bridgewater Acura
Bridgewater, NJ
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Everyone I have dealt with at this dealership always provides quality, friendly service. This was our third purchase from the dealership within ten years (purchased my leased TSX). Service department provides quality, friendly service. This was our third purchase from the dealership within ten years (purchased my leased TSX). Service department always provides us very prompt, courteous service either flat-rate or warranty issues. I would not hesitate to recommend this dealership. More
The entire staff was amazing. I've purchased many vehicles in the past year, and this, by far, was the best experience of them all. Highly recommended! Transaction was smooth, and all items were as p vehicles in the past year, and this, by far, was the best experience of them all. Highly recommended! Transaction was smooth, and all items were as promised. Sales transaction was completed in far less time than we expected. All employees that we came in contact with were well informed and courteous, especially Jacob and Michael. More
On 12/11/10, I leased a 2011 MDX. This is my 3rd Acura. I was in a 2010 TL (and loved it) but because I am expecting twins I needed a larger vehicle. I had worked with Ryan at a different Acura dealership I was in a 2010 TL (and loved it) but because I am expecting twins I needed a larger vehicle. I had worked with Ryan at a different Acura dealership when I leased the 2010 TL and he was wonderful, so I was happy to see him at Bridgewater Acura when I walked in. He went over my options, and offered me several suggestions based on my growing family without applying any pressure. Even when I was hesitating toward trading my TL, he didn't lose patience with me at all. The finance manager was very patient with me as well even throughout all of my indecisiveness. I had a very good experience with the Ryan and the finance manager with whom I dealt. The only negative thing I could possibly say about Bill Vince's is the fact that other staff members weren't that friendly but maybe that was just their game faces and it didn't directly affect me. I'm pleased with my experience and intend to return to the dealership when my lease is over in 3 years. More
We went to Acura to test drive a 2011 TL and ended up driving home in one. Everyone was wonderful, professional and didn't make us feel like we were being "sold" a car. Sasha was funny and entertaining driving home in one. Everyone was wonderful, professional and didn't make us feel like we were being "sold" a car. Sasha was funny and entertaining and did a great job at answering our questions and comparing the TSX and TL for us without us feeling pressured to purchase the higher priced car. More
We used this dealership to prurchase a CPO TL. Unfortunately, when we went to pick up vehicle, the manager Mike Lasko, said, there was a small scratch on the bumper that they would fix. When my h Unfortunately, when we went to pick up vehicle, the manager Mike Lasko, said, there was a small scratch on the bumper that they would fix. When my husband went to inspect it, it was obvious that there had been a rear impact of some sort. Lasko insisted that it was no big deal, just a scratch , and they would Heat it uup to iron out the bumps. (Now let me tell you that this was obviously caused by some type of impact) not just a scratch, and most insurances require bumbers to be replaced with any impact that causes such damage)The problem was two fold, not only was is incomprehensible how this would have been overlooked by their service technicians and sold as CPO. But more importantly, how we were treated as customers. Although Mike Lasko had no problem with cancelling the sale, he in my opinion acted unprofessionally by not appologizing for the inconvienence and insulting our intelligence by saying it was only a scratch. He also left us waiting for 15 minutes to get our deposit back and had stated "I'm not begging for their sale" to one of his coworkers, loud enough for us to hear. Then, my husband said "you do not need to be rude about it". He handed our check back without a word. I would like to add that the other people we had contact with at this dealership were courteous, prompt and pleasant to work with. In my opinion, shady unprofessional conduct by the manager of a department, is enough reason to avoid the dealership. More
Really great dealership!!! Bridgewater Acura is a pleasure to work with and their sales team is awesome! The prices are very reasonable, especially for the rare 2007 Volkswagen GLI Farenheit that we pleasure to work with and their sales team is awesome! The prices are very reasonable, especially for the rare 2007 Volkswagen GLI Farenheit that we purchased. They have a wide selection of cars to pick from and all are in great condition, both new and used vehicles. I would recommend them to anyone! This is the second vehicle we have purchased from Bridgewater Acura and I will definitely be back to buy another! Thanks Bridgewater Acura! Brian, Brandi, & Dustin More
The dealership was OK but the salesperson was great and most important PATIENT WITH ME. I think if it was any other salesperson I would have went somewhere else just because we communicated so great with e most important PATIENT WITH ME. I think if it was any other salesperson I would have went somewhere else just because we communicated so great with each other. He made it work for the both of us, wasn't to high for me and wasn't to low for him(price wise).Overall my experience was great and I love my car. Not good in snow but that was my choice. More
I had visited this dealer multiple times before making my purchase decision. I'll say I'm not the easiest person to deal with, but my salesman Rick handled me with kid gloves. He was patient and not pushy. I purchase decision. I'll say I'm not the easiest person to deal with, but my salesman Rick handled me with kid gloves. He was patient and not pushy. I even stopped in and Rick was off and everyone there jumped in to help me. In my past experiences with car buying I had never seen this type of behavior. I even had a chance to meet with the managers and I can tell that this customer sevice mentality comes from the top! Hats off to the whole team at Bridgewater Acura. I will definately buy a car there again and Irecommend this dealer highly. More
I recently purchased my 2011 MDX from Bridgewater Acura. It was such a nice experience! I've purchased many cars in my life and this by far was the easiest and smoothest transaction to date! Everyone from t It was such a nice experience! I've purchased many cars in my life and this by far was the easiest and smoothest transaction to date! Everyone from the salesman Paul and Jeff Casole the manager really listened to my needs and fulfilled them. I recommend them highly to anyone that is in the market for a car! More
I haven't purchased a used car from a dealership in over 30 years, and I was dreading the experience, but at the end of the day, I received a good deal on a good car, and was treated with courtesy and repec 30 years, and I was dreading the experience, but at the end of the day, I received a good deal on a good car, and was treated with courtesy and repect through the negotiating process. Overall, a pleasant experience. More