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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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October 24, 2024

Coming in an hour before closing time customer service got me a new battery and I appreciate that More

by r_bean62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! It was a pleasure to assist you with your new battery. Safe travels!

October 23, 2024

Service Advisor Greg Hall was pleasant to work with. Listened to the issues at hand, communicated his understanding of what was going on, and communicated from the tech back to me. 5 stars for Greg! More

by CHurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Bill Utter Ford responded

We're delighted to hear that Greg provided such excellent service at Bill Utter Ford. Thank you for recognizing his efforts and sharing your experience!

October 22, 2024

Great service Department my truck was fixed the first time with no issues and felt comfortable driving it to Austin the next week More

by theshawnray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Bill Utter Ford responded

Shawn, we're delighted to hear that our service department at Bill Utter Ford got your truck running smoothly for your trip! Thanks for trusting us with your vehicle. Safe travels to Austin!

October 22, 2024

Bill Utter Ford is a great organization. They are friendly, honest, and helpful. I have purchased several autos here over the years and always have them service my Fords. Mike, my service wr More

by Sbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Bill Utter Ford responded

Thank you for your continued trust in Bill Utter Ford! We're delighted to hear that Mike and our team have consistently provided friendly, honest, and helpful service. We appreciate your recommendation and look forward to serving you in the future!

October 18, 2024

The collision center was super helpful in getting my college age daughter's taillight fixed so that she can drive safely around Denton. Thank you so much from the dad!! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annmarie Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Bill Utter Ford responded

Tom, we're glad to hear our collision center at Bill Utter Ford could help your daughter get back on the road safely. Thanks for trusting us with her car needs!

October 17, 2024

Service was great and fast will be back next time and enjoy the same experience. More

by HCSNORTHTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Bill Utter Ford responded

Your kind review warms our hearts! Thank you from the Bill Utter Ford Team.

October 15, 2024

They always take good care of us and our expedition. They have only suggested work that needed to be done and let us know what is coming up in the near future. The fight for us with our warranty comp More

by Drshaneparker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Bill Utter Ford responded

We're delighted to hear that our team at Bill Utter Ford has been taking great care of you and your Expedition. Thank you for trusting us with your vehicle needs!

October 14, 2024

As a customer at Bill Utter Ford, I have confidence in the work done, and Danny Morris is the best service advisor ever. He works with us to assess a problem, keeps us informed every step of the way and k More

by ANNHATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly (shuttle from home)
Oct 15, 2024 -

Bill Utter Ford responded

It's wonderful to hear that Danny and the team at Bill Utter Ford have earned your trust with their attentive service. We're glad you feel confident and safe driving off our lot! Thank you for sharing this feedback.

October 14, 2024

Quick and timely appointment and kept me informed of issues with vehicle and recall information More

by moshing67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Bill Utter Ford responded

Thank you for taking the time to review Bill Utter Ford!

October 12, 2024

The service is great. Talk to Omar he listens and writes down everything you need and don't need. Full service from front to back was done and completed same day with no More

by Joshw239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Bill Utter Ford responded

Josh, we're delighted to hear that Omar and the team at Bill Utter Ford provided you with such efficient service. Thank you for sharing your experience!

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