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Bill Utter Ford - Service Center

Denton, TX

4.9
2,665 Reviews

2,665 Reviews of Bill Utter Ford - Service Center

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August 03, 2024

I usually have had a good experience at Bill Utter Ford, that's why I keep going back. Employees are very pleasant, and service is great. More

by Isranu10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakob McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Bill Utter Ford responded

We're delighted to hear that our team at Bill Utter Ford continues to provide you with great service and pleasant experiences. Thanks for your loyalty!

July 31, 2024

Truly exceptional customer service experience. Outstanding team effort which exceeded my expectations across the board. Five Star ⭐️⭐️⭐️⭐️⭐️ More

by randy.mcleod01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Bill Utter Ford responded

Thank you for the glowing review! We're delighted to hear that our team at Bill Utter Ford exceeded your expectations, Randy. We appreciate your support and look forward to serving you again!

July 29, 2024

Great facility. Dean kept everything moving along and answered all my questions about repair needs. More

by txtecengJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Hudkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Bill Utter Ford responded

Thanks so much for leaving Bill Utter Ford a five-star review and giving a shoutout to Dean. We are glad that all your questions about your repairs were answered.

July 26, 2024

Great service! Convenient and fast. Very reasonable prices. Dean did a great job! I would highly recommend. More

by Johnkporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Hudkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Bill Utter Ford responded

John, thanks for the recommendation! We're glad to hear Dean and our team at Bill Utter Ford provided you with great service. See you next time!

July 25, 2024

Bill Utter Ford is the only dealership I trust with my vehicles. They take care of me. More

by Ford man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Bill Utter Ford responded

We are grateful for your review. Thank you from all of us at Bill Utter Ford!

July 25, 2024

Serviceman called and was available 4 hrs ahead of scheduled time ! Very efficient and professional ! Great experience ! More

by llamalynne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Burns- mobile service tech
Jul 26, 2024 -

Bill Utter Ford responded

We're delighted to hear about your great experience with our efficient and professional service at Bill Utter Ford! Thanks for sharing!

July 24, 2024

Our first time there. Another dealer told us that it would be September before they could do the recall on our car. I called Bill Utter and they said that they could get t More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Bill Utter Ford responded

Thomas, we're glad we could assist you promptly at Bill Utter Ford and get your car ready by Friday. Thanks for choosing us!

July 23, 2024

The recall on my Bronco took less than 2 hours. My agent Angela was very nice and helpful. I was expecting an all day event. Pleasantly surprised when they text me at 10:30 am saying ready for pick More

by Tammy Woods
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
Jul 24, 2024 -

Bill Utter Ford responded

Tammy, we're delighted to hear that Angela and the team at Bill Utter Ford made your recall service quick and efficient. Thanks for sharing your experience!

July 21, 2024

Everyone was awesome. From the service advisor (Omar Romero) to the technician. Even the cashier was very hope. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Bill Utter Ford responded

Mary, we're delighted to hear that Omar and the rest of our team at Bill Utter Ford provided you with such excellent service. Thanks for sharing your experience!

July 18, 2024

Staff was friendly and informative. Also made recommendations for services I could do in the future rather trying to upsell me now. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Bill Utter Ford responded

Steve, we're glad to hear our team at Bill Utter Ford provided you with friendly and informative service without the pressure. Thanks for sharing your experience!

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