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Bill Utter Ford - Service Center

Denton, TX

4.9
2,665 Reviews

2,665 Reviews of Bill Utter Ford - Service Center

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September 10, 2024

Effective communication face to face and via text or phone call. Time and time again Bill Utter Ford has provided timely and reliable service. Thanks so much for a job well done. More

by Joel Moke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Bill Utter Ford responded

Joel, we're delighted to hear that our team at Bill Utter Ford consistently provides you with timely and reliable service. Thanks for the kind words!

September 09, 2024

Great customer service from my service writer Joey Technician Jason did a great job servicing my Lincoln More

by bgray120443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Jason
Sep 09, 2024 -

Bill Utter Ford responded

Thank you for the positive feedback! We're glad to hear Joey and Jason provided excellent service at Bill Utter Ford. We appreciate your support!

September 03, 2024

Took my son’s Edge in to have work done. I was very pleased with the overall experience. Everyone was courteous and very helpful. Will recommend to others. More

by dgholt1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Bill Utter Ford responded

Thank you for sharing your positive experience! We're glad to hear our team at Bill Utter Ford provided courteous and helpful service. We appreciate the recommendation!

September 01, 2024

Got me in quickly and took great care of my vehicle! Super personable staff that were attentive and helpful. More

by Rachel M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Bill Utter Ford responded

Rachel, we're delighted to hear that our team at Bill Utter Ford provided you with quick and attentive service. Thanks for the positive feedback!

August 29, 2024

Service Advisor Dean was very helpful and handled my recall service needs quickly and efficiently More

by demarsmichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Hudkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Bill Utter Ford responded

Thank you for reviewing Bill Utter Ford! It was so kind of you to share your experience with Dean. See you next time!

August 29, 2024

Great service again. See Danny in service and if you have a diesel engine please ask for Jeff Bolin More

by nordie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Bill Utter Ford responded

Thank you for sharing your appreciation for Danny and Jeff! See you next time at Bill Utter Ford.

August 29, 2024

I had ac work done on my car Service was great. Thanks to Eddie the service writer and Chris the tech. More

by sergio.aguerrero74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cerna
Aug 29, 2024 -

Bill Utter Ford responded

Sergio, we're glad to hear Eddie and Chris provided great service for your AC work at Bill Utter Ford. Thanks for the positive feedback!

August 28, 2024

This is the first time I’ve used the quick lane service at Bill Utter Ford and I was impressed. Staff was knowledgeable, prompt, and nice! More

by CWCoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Bill Utter Ford responded

We're delighted to hear that your first experience with the quick lane service at Bill Utter Ford was impressive! Our team takes pride in being knowledgeable, prompt, and friendly. Thanks for sharing your feedback!

August 27, 2024

Service Advisor was GREAT! He reminded me of my FordPass points which enabled me to have my oil changed at no cost out of pocket. More

by Rebsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Hudkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Bill Utter Ford responded

Rebsen, we're delighted to hear that our Service Advisor at Bill Utter Ford provided you with such excellent service and helped you utilize your FordPass points! Thanks for sharing your experience!

August 24, 2024

Greg my service advisor was great throughout the whole process. putting a new engine in my truck was a big job and they made sure everything was done right before i picked it up. More

by Stephen Brazell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Bill Utter Ford responded

Stephen, we're glad to hear Greg and the team at Bill Utter Ford took great care of your truck! Thanks for sharing your positive experience with us.

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