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Bill Utter Ford - Service Center

Denton, TX

4.9
2,714 Reviews

2,714 Reviews of Bill Utter Ford - Service Center

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October 24, 2022

Checkin was quick and pickup as well. Dean was excellent in keeping me updated on the status of my vehicle More

by Michele Rodgers
Recommend Dealer
Yes
Employees Worked With
Dean
Oct 24, 2022 -

Bill Utter Ford responded

Michele, thank you for the great review! We are thrilled to hear that Dean delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

October 24, 2022

The sales team at Bill Utter Ford has always treated my wife and me with respect and helped us with our purchase. The service dept. has a real team work approach starting with the porters at the entrance More

by 1Discman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schmitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toronto Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miff Center, Mike Lewis, Bob Lynn
Oct 24, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are thrilled to hear that you and your wife had a successful experience working with Danny, Greg, and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

October 22, 2022

Exceptional customer service and professionalism. They maintained consistent communication throughout the repair process. Truly grateful to all of them! More

by Wlcoonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miff Center, Bob Lynn
Oct 24, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

October 21, 2022

I had one little rattle and who knew it would be so hard to locate. Bill Utter Ford and the Service team never gave up. The rattle was found and fixed! Thanks to the service team. They never gave up! T More

by Roberta Long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti , Tony King
Oct 21, 2022 -

Bill Utter Ford responded

Our team is always here to help you out, Roberta! Thanks for supporting Bill Utter Ford and we will see you next time!

October 21, 2022

Friendly service, was able to resolve my problem even though I arrived at the shop at 5pm without an appt. More

by MannyV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
Oct 21, 2022 -

Bill Utter Ford responded

We're glad we could accommodate you, Manny, and get your vehicle issue sorted! Thank you for the excellent review and for trusting Bill Utter Ford with the job - we're here to help whenever you need us next! Take care.

October 19, 2022

The service department at Bill Utter Ford provides a convenient and thorough way for me to maintain my vehicle and keep it running smoothly. More

by Heather A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Louis
Oct 19, 2022 -

Bill Utter Ford responded

Thanks for always trusting Bill Utter Ford to get the job done. We look forward to seeing you at your next service visit, Heather!

October 18, 2022

Bill Utter Ford Denton provides efficient, professional, courteous service on the phone and in person. More

by B.bucketts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron in service dept
Oct 18, 2022 -

Bill Utter Ford responded

Thank you so much for your continued support! We'll see you next time!

October 17, 2022

The people work very efficiently and were able to answer our questions. We felt we were welcomed and the employees were happy to be helping us. More

by Kklinkelaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Moreno, Karina Rubio
Oct 18, 2022 -

Bill Utter Ford responded

This feedback is music to our ears! Thank you for choosing Bill Utter Ford and for sharing your experience with our team. We look forward to the next opportunity to assist you!

October 14, 2022

Estimated wait time was 2hrs upon arrival. Team got it done under an hour. Awesome work More

by Tracker_82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Louis
Oct 17, 2022 -

Bill Utter Ford responded

We're over the moon our team accommodated your needs quicker than expected. Drive safely, and thank you for working with us at Bill Utter Ford!

October 13, 2022

Service was very professional and was honest to inform me that one of the front passengers picked up a screw on the drive to the car wash. Let me know and repaired the tire. More

by Jimmiejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Oct 13, 2022 -

Bill Utter Ford responded

Thanks for the five stars for Bill Utter Ford! We are thrilled to hear your services went smoothly and our team was informative. Until next time!

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