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Bill Utter Ford - Service Center

Denton, TX

4.9
2,713 Reviews

2,713 Reviews of Bill Utter Ford - Service Center

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November 19, 2022

Yes. I want to thank Eddie Church and Trey Buchanan!! The part for my transmission was back ordered all over the country. I know it was 7 weeks to get the More

by wesleywhitley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Buchanan
Nov 20, 2022 -

Bill Utter Ford responded

Woohoo! We are thrilled to hear that Eddie and Trey went above and beyond to ensure your satisfaction. Thank you so much for your patience and understanding, and we can't wait to see you again at Bill Utter Ford!

November 17, 2022

Great experience overall. I used their shuttle to and from work. My car was washed and cleaned when I picked it up. Job well done More

by Bwp250r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Bill Utter Ford responded

A job well done is what we love to hear! Thanks for choosing Bill Utter Ford and leaving us a positive review. See you next time!

November 17, 2022

Thanks you guys for your great customer service, I will continue to be one of your customers. Your staff is the best. Keep up the great work. More

by Jmjackson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Nov 17, 2022 -

Bill Utter Ford responded

We are delighted to receive this review. Thank you for your continued trust in us here at Bill Utter Ford!

November 11, 2022

Danny is a great service advisor and was very thorough with my repairs needed for my vehicle. More

by ault08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Bill Utter Ford responded

Thank you for the 5-star rating! We are thrilled to hear that you had a great experience with Danny and the Bill Utter Ford team.

November 10, 2022

Easy to drop off and pick up. Service work was excellent. I would recommend trying them. More

by Robertp1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Flores
Nov 10, 2022 -

Bill Utter Ford responded

Thank you for the great recommendation of Bill Utter Ford! We hope to see you again!

November 07, 2022

I have the greatest person, Greg Hall helping to take care of my car. I love the service area and the waiting area is nice and roomy where you don’t feel crowded, the vending area is always stocked wel More

by Ibriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Service and Parts are always friendly
Nov 08, 2022 -

Bill Utter Ford responded

Thank you for this great review. At Bill Utter Ford, we strive to provide a welcoming environment and efficient service for our clients. We are so glad that Greg could help!

November 04, 2022

They always take care if me at Bill Utter Ford. I'll definitely be back. More

by Mattleverett83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean
Nov 07, 2022 -

Bill Utter Ford responded

We are so grateful for your repeat business! Thank you for choosing Bill Utter Ford and for sharing your experience with our team. Drive safely!

November 03, 2022

Terrible odor coming from the vents since I had the oil pump repaired at Bill Utter. More

by rmadamson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony King
Nov 03, 2022 -

Bill Utter Ford responded

I am sorry to hear that you are having trouble with your vehicle. I would be happy to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this, please feel free to reach out. Best, Perry Eggleston - Service Director - 940-321-7442

October 27, 2022

Service was prompt and completed past our expectations. We were traveling and it was much appreciated More

by oison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle White
Oct 27, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

October 24, 2022

Checkin was quick and pickup as well. Dean was excellent in keeping me updated on the status of my vehicle More

by Michele Rodgers
Recommend Dealer
Yes
Employees Worked With
Dean
Oct 24, 2022 -

Bill Utter Ford responded

Michele, thank you for the great review! We are thrilled to hear that Dean delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

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