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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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December 06, 2024

Mike and Coulton did a great job of getting our car serviced and returned to us quickly. We always service our vehicles with Bill Utter Ford. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coulton
Dec 09, 2024 -

Bill Utter Ford responded

Rhonda, thank you for trusting Mike and Coulton with your vehicle's service at Bill Utter Ford! We're glad to hear they took great care of you. See you next time!

December 05, 2024

Like any business, the employees make all the difference at Bill Utter Ford. My service advisor, Eddie Church, is the best ever. More

by DrSs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Bill Utter Ford responded

We're delighted to hear that Eddie made such a positive impact on your experience at Bill Utter Ford. Thank you for sharing this feedback, and we look forward to serving you again!

December 05, 2024

Good service A+ Just 1 thing I think the techs can do a better job on the oil over spilled while draining I parked in my garage & noticed drops of oil on the floor Looked under truck & oil was dripp More

by Lcbuj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Bill Utter Ford responded

Thank you for your feedback on the service at Bill Utter Ford. We appreciate the rating and apologize for any inconvenience caused by the oil spill. Your comments will be shared with our team to ensure improvements are made, and we hope to provide an even better experience next time!

December 05, 2024

I am very disappointed in the service that I received. I was charged $179 just to be told that I needed a new battery and they wouldn’t even use that amount towards a new battery. More

by Kristine.Cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Desurne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Bill Utter Ford responded

Kristine, I'm sorry to hear about your experience with the battery service. We strive for transparency and fairness in our pricing, so it's concerning to learn that we fell short here. Please reach out if you'd like us to look into this further or discuss any other concerns you may have. Thank you, Patrick Nixon - Service Director - 940-321-7411

December 04, 2024

Went in for a routine oil change. Eddie Church, service advisor was awesome as were the mechanics. Thanks again for the car wash afterwards as well More

by mtsutter1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

We're delighted to hear that Eddie and our team at Bill Utter Ford provided you with excellent service during your visit. We appreciate the shoutout and look forward to seeing you next time!

December 04, 2024

The service department and sales representatives have been very accommodating every visit I have made. More

by derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

Derrick, it's great to hear that our service department and sales team at Bill Utter Ford have been accommodating during your visits. We appreciate your feedback!

December 04, 2024

Satisfied with work I received . Danny was helpful with explaining the work that needed to be done. More

by Hdavis01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

We are so happy that Danny and our Bill Utter Ford team earned your five stars. Thanks for the awesome review!

December 03, 2024

Good service from Eddie Church, always the best service advisor. Always make my service the best More

by pardon_cohos0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

We are glad to hear that Eddie has provided excellent service. Thanks for choosing Bill Utter Ford to take care of your automotive needs!

December 03, 2024

Greg hall was great. Easy to talk to and very helpful. Ford need more people like him. More

by shawnlisa97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

We are glad to hear that Greg provided excellent service and support. He is an asset to the Bill Utter Ford team! See you next time!

December 03, 2024

Omar exceeded our expectations! Communication and excellent customer service! We will always be customers! Dina King More

by dinakingventures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Bill Utter Ford responded

We're delighted to hear that Omar provided excellent customer service and communication at Bill Utter Ford! Thank you for your continued support, and we look forward to serving you again in the future.

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