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Bill Utter Ford - Service Center

Denton, TX

4.9
2,713 Reviews
Call Service Center (800) 611-4415

2,713 Reviews of Bill Utter Ford - Service Center

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November 26, 2022

Cameron Smith, Jared, Christina, Elodia represented Bill Utter Ford with great customer service 💯 % Thank you More

by Ford Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Smith(service advisor), Jared(technician), Christina( cashier), Elodia(custodian)
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Nov 28, 2022 -

Bill Utter Ford responded

Thank you for the great review! we are thrilled to hear that you had a successful experience working with Cameron, Jared, Christine, and Elodia. Drive safely, and we hope to see you back again at Bill Utter Ford!

Nov 29, 2022 -

Ford Fusion responded

My gratitude and appreciation to Cameron(service advisor), Jared(technician), Christina(cashier), and Elodia(custodian). Each person represented Bill Utter Ford with such thoughtfulness and class. All were polite, friendly, and caring. My appreciation for their great customer service. Thank you so much.

November 24, 2022

Courteous, knowledgeable and keeps you informed on you vehicle’s progress about parts as well as the time frame of completion. More

by MPerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

November 23, 2022

Work was explained, time was given when it would be ready, and the car was ready before the quoted time. Everyone was so nice and friendly More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Flook
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Nov 29, 2022 -

Bill Utter Ford responded

It's wonderful to hear your service visit didn't disappoint, Kat! Thank you for the five-star review and for trusting Bill Utter Ford with the job - we're here to help whenever you need us next!

November 22, 2022

Service staff is trustworthy and professional. They don’t try to sell you services you don’t need. More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Bill Utter Ford responded

Thanks so much for taking a moment to let us know how much you appreciate the Bill Utter Ford team. We're always here to help, Shari!

November 22, 2022

They listened to my concerns about issues I had with my car and went through a test drive with me as soon as I got there. The work that was performed was promptly finished. More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Bill Utter Ford responded

Thank you for this positive feedback, Walter! We are thrilled to hear that our team was attentive and efficient. Bill Utter Ford is here to help with any of your service needs.

November 20, 2022

Bill Utter service advisor Alex Celis showed an excellent service attitude and explained very well details of the service being done to my F-150. Very pleased overall with the service. More

by GUILLERMO_P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
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Nov 21, 2022 -

Bill Utter Ford responded

We will certainly let Alex and the Bill Utter Ford team know how much you appreciate all the help. We look forward to seeing you and your Ford F-150 again next time!

November 20, 2022

Danny and most of the other service guys are great to deal with. Danny is my go to as he knows my trucks More

by DAVIDOWEN1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Bill Utter Ford responded

We appreciate you taking the time to give Danny and the Bill Utter Ford team your five stars. Thanks for letting others know what being a guest with us is like!

November 19, 2022

We have always received good service here. They are professional, polite & efficient. Their shuttle service was good. If we were waiting on-site, they were good at keeping us informed of the p More

by Dwteddyteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron, shuttle driver
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Nov 20, 2022 -

Bill Utter Ford responded

Thank you for stopping by to share your service experience with our amazing team at Bill Utter Ford! We truly appreciate your feedback as well as your loyal business!

November 19, 2022

Excellent professional service of an exemplary nature. Absolutely satisfied in every way. Service representative was courteous and efficient. More

by lcummins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
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Nov 19, 2022 -

lcummins responded

Excellent

Nov 21, 2022 -

Bill Utter Ford responded

Thank you for sharing! We are happy to hear that our team delivered a five-star experience and we hope to see you again at Bill Utter Ford. Have a wonderful day!

November 19, 2022

Greeted promptly when I arrived, service advisor understood issue with vehicle exactly, vehicle ready to pick within the time promised. A pleasure bringing our car here, great service! More

by Propwash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Report | Print
Nov 21, 2022 -

Bill Utter Ford responded

Thank you for taking the time to let others know what being a guest with Bill Utter Ford is like. We're happy that you're happy!

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