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Bill Utter Ford - Service Center

Denton, TX

4.9
2,712 Reviews

2,712 Reviews of Bill Utter Ford - Service Center

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December 28, 2022

Alex Celis in service always takes great care of my truck. highly recommend alex and bill utter ford. More

by Vargokristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Flook, Alex Celis
Dec 28, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are so glad to hear that Alex delivered such a successful service experience. Drive safely, and we hope to see you back again at Bill Utter Ford!

December 22, 2022

Doyle in sales and Alex in service were both professional and helpful in getting the repairs to my vehicle completed. Definitely would recommend this dealership to anyone looking to buy or for service. Than More

by Herbdrozd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Chaffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Celis
Dec 22, 2022 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Doyle, Alex, and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

December 21, 2022

Process was made very simple. Everyone I dealt with was courteous and professional. Very accommodating. More

by Broom_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony King
Dec 21, 2022 -

Bill Utter Ford responded

Thank you for this great review of Bill Utter Ford. We are here to help with any of your service needs. Happy holidays!

December 21, 2022

I had a great service advisor! He’s going to contact me regarding parts for a recall! More

by davewessling265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name.
Dec 21, 2022 -

Bill Utter Ford responded

This is a fantastic review! Thanks from the entire team at Bill Utter Ford!

December 20, 2022

The greatest dealership hands down I have ever been to! ! They go above and beyond to make sure you’re more than satisfied! You honestly don’t see nor get that kind of service anymore else where! I won’t go More

by Thompson.adam2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony King
Dec 20, 2022 -

Bill Utter Ford responded

We are so pleased to receive your 5-star review of Bill Utter Ford! Thank you for your lovely compliments, and we look forward to our continued relationship!

December 19, 2022

Eddie gave amazing service. I was told 7-10 days for diagnostics to be done and it was done in 1 day. I was told they didn't know how long it was going to be - and he went above More

by Lsaffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Bill Utter Ford responded

We are delighted that Eddie and the team exceeded your expectations and made you a happy customer! Thank you for choosing Bill Utter Ford and for sharing your support. Drive safely!

December 19, 2022

Good dealership if you work with the right people took a second try to get my car fixed , 2nd guy was great More

by Oowrkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are glad to hear that the Bill Utter Ford team was able to get the job done. We appreciate you giving us the chance to make things right and are here to help if you need anything in the future!

December 18, 2022

The service department set my expectations and was able to provide a great service experience. The service advisor was detailed in his explanation of my warranty and the service performed. I am very happ More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Bill Utter Ford responded

George, thank you for taking the time to leave a review of our Bill Utter Ford team. We greatly appreciate customer feedback, and it delights us when we receive such kind words as yours! Until next time, travel safely.

December 18, 2022

Thorough and thoughtful service. Everything excellent, diligent and everyone was polite, diligent and friendly in their service. I give them the highest kudos!!!!! More

by pcabernethy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Skidmore
Dec 19, 2022 -

Bill Utter Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

December 15, 2022

Bill Utter service always welcomes me like family and get my needs met perfectly! Staff and sales team are wonderful! More

by shinojosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doyle Chaffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacee Kiefer
Dec 15, 2022 -

Bill Utter Ford responded

Thanks for this great review! The team is here to help with any of your service needs. We are grateful to have you as part of the Bill Utter Ford family!

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