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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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March 11, 2023

Greg Hall is a very professional employee and he explained the issues regarding my trucks transmission. He provided me a loaner vehicle when I dropped my truck in a short time. Once the issue was More

by Jimmiejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Bill Utter Ford responded

Thank you for the kind words about Greg. We appreciate your business and confidence in us to assist. See you and your vehicle next time here at Bill Utter Ford!

March 11, 2023

Service department and Eddie Church were very professional and l would use them again. Eddie arranged for a loaner and provided porters to deliver my Escape when en done More

by Dick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Bill Utter Ford responded

Dick, we're thrilled Eddie and Bill Utter Ford have earned your confidence and made your experience a success! Safe travels, and we look forward to your next visit!

March 10, 2023

So far after 23 yrs of service I’ve only had one issue. Not too bad More

by Brealtx64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Krattiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Celis
Mar 10, 2023 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you are confident in the Bill Utter Ford team to get the job done. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Perry Eggleston - Service Director - 940-321-7442

March 09, 2023

This was my first time at Bill Utter Ford. Alex Celis greeted me and got me started with recall and service on my 2018 Escape. Everything was done 2 hours and I was on my way. More

by dbrew1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon Moreno, Alex Celis
Mar 09, 2023 -

Bill Utter Ford responded

Thank you for the review! We appreciate the kind feedback about Alex and hope to see you again at Bill Utter Ford. Safe travels in your 2018 Ford Escape!

March 09, 2023

service advisor alex was professionally, friendly and knowledgeable. everyone in the service department that i came in contact with were very kind More

by reyesjojox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton, Alex Celis
Mar 09, 2023 -

Bill Utter Ford responded

It's great to hear that Alex took such great care of you during your service visit! Thank you for choosing Bill Utter Ford and for sharing your experience. Have a great rest of your day!

March 09, 2023

Knowledgeable. Straightforward with excellent advise. Nice waiting rooms with free water and hot beverages. Nice restrooms. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Mar 10, 2023 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

March 08, 2023

Always have good service at Bill Utter Ford. Easy to make an appointment, and in and out on time. More

by joeroome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Mar 08, 2023 -

Bill Utter Ford responded

Thank you so much for trusting Bill Utter Ford with your vehicle needs!

Mar 09, 2023 -

joeroome responded

Your are welcom.

March 05, 2023

Alex was extremely nice and helpful, and there was also a younger guy that welcomed me before I spoke with Alex (I didn't catch his name) but he was also nice. I also appreciated my car being washed. It wa More

by Shanh08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Mar 07, 2023 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Alex and the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

March 04, 2023

Eddie always takes care of my vehicles. He keeps me informed the entire time. Makes sure my vehicle gets everything needed. More

by Adarrach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Bill Utter Ford responded

Addarrach, thanks so much for your confidence in Eddie and the Bill Utter Ford team! We loved this five-star review. Until next time!

March 04, 2023

Received a recall notice from Ford. Called Utter and they took care of picking up my truck, handling the recall, and delivering the truck back to me. More

by Blfuller945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eggelston
Mar 06, 2023 -

Bill Utter Ford responded

We're thrilled we could make your recall repair experience seamless! Safe travels, and thanks for choosing Bill Utter Ford!

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