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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews
Call Service Center (800) 611-4415

2,710 Reviews of Bill Utter Ford - Service Center

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December 05, 2024

I am very disappointed in the service that I received. I was charged $179 just to be told that I needed a new battery and they wouldn’t even use that amount towards a new battery. More

by Kristine.Cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Desurne
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Bill Utter Ford responded

Kristine, I'm sorry to hear about your experience with the battery service. We strive for transparency and fairness in our pricing, so it's concerning to learn that we fell short here. Please reach out if you'd like us to look into this further or discuss any other concerns you may have. Thank you, Patrick Nixon - Service Director - 940-321-7411

December 04, 2024

Went in for a routine oil change. Eddie Church, service advisor was awesome as were the mechanics. Thanks again for the car wash afterwards as well More

by mtsutter1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

We're delighted to hear that Eddie and our team at Bill Utter Ford provided you with excellent service during your visit. We appreciate the shoutout and look forward to seeing you next time!

December 04, 2024

The service department and sales representatives have been very accommodating every visit I have made. More

by derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

Derrick, it's great to hear that our service department and sales team at Bill Utter Ford have been accommodating during your visits. We appreciate your feedback!

December 04, 2024

Satisfied with work I received . Danny was helpful with explaining the work that needed to be done. More

by Hdavis01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

We are so happy that Danny and our Bill Utter Ford team earned your five stars. Thanks for the awesome review!

December 03, 2024

Good service from Eddie Church, always the best service advisor. Always make my service the best More

by pardon_cohos0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

We are glad to hear that Eddie has provided excellent service. Thanks for choosing Bill Utter Ford to take care of your automotive needs!

December 03, 2024

Greg hall was great. Easy to talk to and very helpful. Ford need more people like him. More

by shawnlisa97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

We are glad to hear that Greg provided excellent service and support. He is an asset to the Bill Utter Ford team! See you next time!

December 03, 2024

Omar exceeded our expectations! Communication and excellent customer service! We will always be customers! Dina King More

by dinakingventures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Bill Utter Ford responded

We're delighted to hear that Omar provided excellent customer service and communication at Bill Utter Ford! Thank you for your continued support, and we look forward to serving you again in the future.

December 02, 2024

They were able to solve my problem quickly, effectively and efficiently.They were very polite. More

by pcabernethy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Garcia, Jonathan Deleon
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Dec 03, 2024 -

Bill Utter Ford responded

Thank you for sharing your support of Bill Utter Ford! We are so pleased to know you are satisfied with our services.

December 01, 2024

Super quick service, very easy to work with. All employees are extremely kind. Very enjoyable to go to when I need to fix my car! More

by yahairag.085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Hudkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Bill Utter Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Bill Utter Ford made your visit enjoyable and efficient. We look forward to assisting you again in the future!

November 29, 2024

Joey was great to work with. After having my daughter’s car towed from a service center, Joey kept me up to date on everything and really took care of us. Will definitely go back More

by maddimoo358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desurne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Bill Utter Ford responded

We're delighted to hear that Joey provided excellent service and kept you informed throughout the process at Bill Utter Ford. Thank you for trusting us with your daughter's car, and we look forward to assisting with all your future servicing needs!

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