Bill Utter Ford - Service Center

This was my first time at Bill Utter Ford. Alex Celis greeted me and got me started with recall and service on my 2018 Escape. Everything was done 2 hours and I was on my way. Alex Celis greeted me and got me started with recall and service on my 2018 Escape. Everything was done 2 hours and I was on my way. More

service advisor alex was professionally, friendly and knowledgeable. everyone in the service department that i came in contact with were very kind knowledgeable. everyone in the service department that i came in contact with were very kind More

Knowledgeable. Straightforward with excellent advise. Nice waiting rooms with free water and hot beverages. Nice restrooms. Straightforward with excellent advise. Nice waiting rooms with free water and hot beverages. Nice restrooms. More

Always have good service at Bill Utter Ford. Easy to make an appointment, and in and out on time. Easy to make an appointment, and in and out on time. More

Alex was extremely nice and helpful, and there was also a younger guy that welcomed me before I spoke with Alex (I didn't catch his name) but he was also nice. I also appreciated my car being washed. It wa younger guy that welcomed me before I spoke with Alex (I didn't catch his name) but he was also nice. I also appreciated my car being washed. It was a great experience! More

Eddie always takes care of my vehicles. He keeps me informed the entire time. Makes sure my vehicle gets everything needed. He keeps me informed the entire time. Makes sure my vehicle gets everything needed. More

Received a recall notice from Ford. Called Utter and they took care of picking up my truck, handling the recall, and delivering the truck back to me. Called Utter and they took care of picking up my truck, handling the recall, and delivering the truck back to me. More

Service advisor, Jose, and team at Bill Utter Ford are top-notch; professional, courteous and turned my truck around in no time. Highly recommended! top-notch; professional, courteous and turned my truck around in no time. Highly recommended! More

Thought I'd give it another shot after a poor experience 2.5 years ago, as they are always sending service coupons my way. I made an appointment for an Oil Change, showed up to my appointment 10 minutes ear 2.5 years ago, as they are always sending service coupons my way. I made an appointment for an Oil Change, showed up to my appointment 10 minutes early and sat in the drive for 15 minutes and was told multiple times my advisor would be right out. He never showed so I went inside and told him I had an appointment for an oil change, he asked another guy to write up the ticket. As he is writing up the ticket, he tells me the wait is about 2 and a half hours. How is that service at a place called "Quick Lane" WITH an appointment? More

Colton Spanos great service advisor, very professional, and informative! If you need service or any of your Ford vehicles, I would highly recommend them and informative! If you need service or any of your Ford vehicles, I would highly recommend them More