Bill Utter Ford - Service Center

We have been going to Bill Utter for over 7 years now & recommending them to everyone. We will still always go to Phil for our cars but for service we are leery. I had an appt on Friday and got a call Thur recommending them to everyone. We will still always go to Phil for our cars but for service we are leery. I had an appt on Friday and got a call Thursday telling me they couldn’t do all I had my appt for. I showed up anyway in hopes they could. And they did! But then I was told I had metal on metal for my brakes and needed my brakes replaced and my hoses flushed which would have been another $370. I said no because my husband can do these things for us being a former mechanic. When he checked my brakes they are completely fine and they had to flush my hoses for a recall but also wanted to try and charge me? Not happy at all! I thought I could trust the service department and people who work on my car there, but apparently not and I need to be extra careful I don’t have something fixed that doesn’t even need to be! Very disappointed! More

Joey was great. No nonsense, got the work done quicker than expected. I already brought in another vehicle to service. I would definitely recommend. No nonsense, got the work done quicker than expected. I already brought in another vehicle to service. I would definitely recommend. More

My service advisor was professional, polite and helpful. I appreciated his updating me about the status of my vehicle service. I appreciated his updating me about the status of my vehicle service. More

Customer service was great they kept me informed on the progress of repairs. The repairs were done in a timely manner. progress of repairs. The repairs were done in a timely manner. More

Great customer service. We appreciated the shuttle service as well. Thank you. We will be coming back! We appreciated the shuttle service as well. Thank you. We will be coming back! More

Bill Utter Ford In Denton TX, has been an excellent dealership in my experience for their awesome Service dept. they are prompt, honest and most importantly they are always ready to provide an appointm dealership in my experience for their awesome Service dept. they are prompt, honest and most importantly they are always ready to provide an appointment without the repeated long hassle for finding a date. They are very mindful of the customer’s auto care needs and do a great job to making sure everyone of my needs and expectations are met with. More

The service is always great since the first time Ive been here several years ago. here several years ago. More

I needed an oil change and inspection and the were able to fit me in. All were friendly. to fit me in. All were friendly. More

Had to bring back after work was done. But they worked with me until it was fixed to my satisfaction But they worked with me until it was fixed to my satisfaction More

This dealership fixed what another Ford dealership down the road could not fix. I got a proper diagnosis and a plan to fix it. Truck runs phenomenal. My service advisor Danny was exceptional. Great communi the road could not fix. I got a proper diagnosis and a plan to fix it. Truck runs phenomenal. My service advisor Danny was exceptional. Great communication from the day I dropped it off until the day I picked it up. More