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Bill Utter Ford - Service Center

Denton, TX

4.9
2,669 Reviews

2,669 Reviews of Bill Utter Ford - Service Center

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May 12, 2023

It was and excellent experience- the service was performed quickly, and the staff was courteous and answered all of my questions. Thanks! More

by jixter05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
May 13, 2023 -

Bill Utter Ford responded

We're happy to hear that you had an excellent experience with us at Bill Utter Ford! Thank you for sharing your positive feedback with others. We hope to see you again for your future automotive needs!

May 12, 2023

We were pleased with how quick and efficient the service was today. Thank you to Ralph in the Bill Utter Ford Service Department. And thanks for taking the dirty truck through the wash!! More

by harryowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
May 13, 2023 -

Bill Utter Ford responded

Harry, we're happy to hear that you had a good experience at Bill Utter Ford and appreciate you taking the time to share your feedback. It's great to know that Ralph was friendly and efficient and that you were able to get in and out quickly. Thanks for trusting us with your vehicle!

May 11, 2023

We’ve been Bill Utter customers for years. They ALWAYS (yes, ALWAYS) provide excellent service. They’re smart, helpful, friendly people. The do excellent work at fair prices. We wouldn’t ever More

by Shady Shores Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Smith
May 11, 2023 -

Bill Utter Ford responded

It's great to hear that you've been a loyal customer of Bill Utter Ford for years and that our team always provides excellent service! We really appreciate your kind words. Thanks for sharing your feedback with us and for choosing us as your go-to dealership for both the Explorer and F250!

May 10, 2023

Everyone at Bill Utter Ford were polite and helpful. From the front counter, service and shuttle services, they were all pleasant and courteous. More

by Dkhalar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 10, 2023 -

Bill Utter Ford responded

This is what we love to hear! Thank you for taking the time to share your appreciation for the entire Bill Utter Ford Team. We're grateful to have you as a customer!

May 10, 2023

I’ve always had a great experience at Bill Utter Ford. This visit was no exception. I was in and out quickly and my service was outstanding. Keep up the good work! More

by djp22192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Bill Utter Ford responded

We're thrilled to hear you had another outstanding service experience at Bill Utter Ford! Our team is committed to delivering efficient and exceptional service that keeps your vehicle running smoothly. Thank you for your support and for taking the time to leave a review.

May 10, 2023

People are helpful and service department was friendly and polite. They tried to get me up and going. More

by wgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Spanos, Elante Smith
May 10, 2023 -

Bill Utter Ford responded

We appreciate you taking the time to share your experience at Bill Utter Ford! We are pleased to hear that our service team was friendly, helpful, and polite. Thank you for choosing us for your automotive needs!

May 06, 2023

Everything was great service plus Jose was great. They only complain would be if you have a reservation and you still waiting 1 1/2 to get the oil change. More

by mark.risetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 08, 2023 -

Bill Utter Ford responded

Thanks for the great review, Mark! We're thrilled to hear that Jose provided top-notch service during your visit. We apologize for any delay you experienced, as we always strive to keep our guests on schedule. Thanks for choosing Bill Utter Ford!

May 05, 2023

Always receive good service at this dealership. The young man who wrote our service gave such good care to us. We had been to a Doctor appointment just previous to stopping in and the bottles of More

by haden_green
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose
May 05, 2023 -

Bill Utter Ford responded

Haden, it's wonderful to hear that you always receive good service at Bill Utter Ford! We're thrilled that our team member provided excellent care during your visit. We appreciate your business and hope to see you again down the road.

May 05, 2023

They did a good job, they got me in and out very quickly. The staff were very kind, considerate and professional. More

by Kforlno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Flook
May 05, 2023 -

Bill Utter Ford responded

We're grateful for you taking the time to write such a kind review. Thank you for supporting our business, we hope to serve you again in the future!

May 05, 2023

My service advisor,Eddie, was very helpful and kept me informed on the progress of my repair. More

by wvanclose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Bill Utter Ford responded

We're delighted you enjoyed working with Eddie and our team at Bill Utter Ford! Thank you so much for sharing this supportive feedback!

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