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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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August 17, 2023

Great service staff! Best experience I’ve had at a dealership service department in many years! More

by Fulksfam06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casem
Aug 17, 2023 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

August 14, 2023

Service advisor was excellent with details about the service and Accommodated all of my requests. More

by dmitri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
Aug 15, 2023 -

Bill Utter Ford responded

Dmitri, we're thrilled our team could attend to all your needs and shape a 5-star experience at Bill Utter Ford!

August 14, 2023

The dealership was very professional, nice, and timely. They didn’t try to sell me service that i didn’t need, they didn’t waste my time, and they kept me updated on my vehicle. More

by blakeseymore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Aug 15, 2023 -

Bill Utter Ford responded

We're glad to know you had a positive experience at Bill Utter Ford. Our team always aims for professionalism and efficiency. Thank you for your feedback!

August 10, 2023

I would like to thank for your mobile repair service and also the person repairing More

by markandbobbiemorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Pearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Bill Utter Ford responded

Thank you for reviewing Bill Utter Ford! We truly appreciate your feedback!

August 10, 2023

I have been to this service center a few times, but this is the first time I I received this level of service. Justin Salinas kept me updated on each step of the process during the repairs. Justin was perso More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Salinas
Aug 10, 2023 -

Bill Utter Ford responded

Carla, we're delighted to know that Justin and our team at Bill Utter Ford provided you with such a positive and stress-free experience! We always aim to make your visits as easygoing and smooth as possible, and we are glad that we could provide that for you. Thanks for the great review and safe travels until we see you next time!

August 10, 2023

Greg Hall is the best if you lose him you lose me. He makes sure you are happy More

by wdkonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Bill Utter Ford responded

We are thrilled to read your kind words about Greg! Thank you for choosing Bill Utter Ford and for sharing your support. We look forward to seeing you next time!

August 09, 2023

They performed the require maintenance tasks that I requested very fast and efficiently and was courteous. More

by DennisSnellgrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Edwards
Aug 09, 2023 -

Bill Utter Ford responded

Dennis, we're glad to know our team at Bill Utter Ford was able to provide you with efficient and courteous service. Thanks for the positive feedback!

August 06, 2023

The service representative was very courteous and kept me well informed throughout the service process. More

by JJftomTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Bill Utter Ford responded

We're glad to know that our service team at Bill Utter Ford was able to keep you well-informed throughout the process. Thanks for sharing your positive experience with us and we hope to see you again down the road!

August 04, 2023

Eddie was great to work with. He kept me informed about my vehicle status and issue. More

by piercegang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Bill Utter Ford responded

We are happy to read that Eddie was a pleasure to work with and provided great communication regarding the status of your vehicle. Thank you for choosing Bill Utter Ford and leaving a five-star review.

August 04, 2023

Mark Johnson and Eddie in service at Bill Utter were top notch. I was treated with respect and professionalism. They kept me well informed throughout the repair process. More

by bvandiver74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Bill Utter Ford responded

We're glad to know that Mark and Eddie provided top-notch service during your visit at Bill Utter Ford. We always aim for professionalism and keeping our customers informed throughout the process. Thanks for sharing!

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