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Bill Utter Ford - Service Center

Denton, TX

4.9
2,669 Reviews

2,669 Reviews of Bill Utter Ford - Service Center

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June 10, 2023

Great customer service and professionalism by all who helped me today. This was my third time to go to this dealership. Outstanding service. Thank you. More

by Brandon McLemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards and Nathan Gonzales
Jun 12, 2023 -

Bill Utter Ford responded

We're thrilled to hear that you had a great experience at Bill Utter Ford, Brandon! It means a lot to us that we have earned your repeat business. Safe travels, and we hope to see you again down the road!

June 09, 2023

Love the “service attitude” at Bill Utter Ford! It is a pleasure to recommend both Bill Utter’s sales and service departments to others who seek a first-rate dealership. More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Bill Utter Ford responded

We're thrilled to hear you had a great experience with our sales and service departments! At Bill Utter Ford, we're always happy to assist our customers in any way we can. Thank you for your kind words and recommendation. We hope to see you again for all your automotive sales and service needs.

June 07, 2023

Always easy to get in they shuttled me home called with recommendations and let me know when it was ready always professional and take great care of my vehicle and my self. More

by Drosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Bill Utter Ford responded

It's wonderful to hear that our team at Bill Utter Ford has consistently provided attentive service and made your experience convenient! We appreciate your trust in us and look forward to helping you with any future automotive needs. Safe travels!

June 06, 2023

The absolute best customer service ever. Highly highly recommend this entire team from start to finish! More

by scoresjoker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in service
Jun 07, 2023 -

Bill Utter Ford responded

We're thrilled to hear that you enjoyed the customer service here at Bill Utter Ford! It's great that our team provided a positive experience from start to finish. Thank you for recommending us and trusting us with your business!

June 06, 2023

My service advisor Maddie did a great job communicating and setting my appointment. The technician Johnny also did a great job on my vehicle. More

by Tracey Stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie, Johnny
Jun 06, 2023 -

Bill Utter Ford responded

Tracey, we're so glad that Maddie and Johnny provided great service during your appointment! Thank you for your support and we hope to see you back again at Bill Utter Ford!

June 02, 2023

My truck needed new parts but they were on back order. They were able to put me in loaner vehicles which was very convenient. After 2 months of waiting they finally got the parts in just in time before I More

by Krystle32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Flook
Jun 02, 2023 -

Bill Utter Ford responded

We're happy to have been able to provide you with loaner vehicles and get your truck repaired in time for your trip. Thank you for choosing Bill Utter Ford for your service needs and for sharing your experience. We appreciate your compliments on Danny's service, and we hope to see you again down the road.

June 01, 2023

We were pleased with everything that was done. Alexa even offered valet service when the schedule went a little over anticipated More

by harryowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa in service.
Jun 01, 2023 -

Bill Utter Ford responded

Alexa and the team here at Bill Utter Ford are grateful for your kind words, Harry! Offering valet service is just one of the many ways we aim to make our customers feel supported when they visit. Thank you for choosing our team for your automotive needs. Safe travels!

May 31, 2023

Excellent service -the job done in a very reasonable time. Thanks for a great job! More

by Joan.dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose - Service
May 31, 2023 -

Bill Utter Ford responded

Joan, thank you for the review! We appreciate the kind feedback and hope to see you again at Bill Utter Ford!

May 30, 2023

Prompt and friendly service, with comp car wash included! In and out in just over an hour for an oil change. More

by iblecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon Moreno
May 31, 2023 -

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back!

May 29, 2023

Great service even on Memorial Day. When I needed a new battery the day before leaving on a road trip, I knew I can count on the service department at Bill Utter Ford. Smart, friendly More

by Shady Shores Guy
Recommend Dealer
Yes
Employees Worked With
Kason Edw
May 30, 2023 -

Bill Utter Ford responded

Thank you for the review! We appreciate your confidence in the Bill Utter Ford team to get the job done and hope to see you again down the road. Safe travels!

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