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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews
Call Service Center (800) 611-4415

2,723 Reviews of Bill Utter Ford - Service Center

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October 05, 2023

Great customer service, at fair prices. My service advisor was very attentive and professional. He went out of his way to be sure I was satisfied with the work. More

by Bgraff18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin salinas
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Oct 05, 2023 -

Bill Utter Ford responded

We're delighted to know that you had a great experience with our team at Bill Utter Ford. We always aim for customer satisfaction and it's wonderful to see we hit the mark! Thanks for sharing your review!

October 04, 2023

Fast Service. Accurate and knowledgeable people. Thorough in testing and following up on repairs. Flexible on hours also. More

by nagisan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : justin
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Oct 04, 2023 -

Bill Utter Ford responded

We're glad to know you found our service at Bill Utter Ford fast and thorough. We strive for accuracy and flexibility in all that we do! Thanks for the feedback!

September 30, 2023

Christian worked hard to keep me informed about what was going on with my repair. More

by wvanclose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 02, 2023 -

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! We are thrilled to read that Christian delivered excellent service and kept you updated throughout the repair process. Safe travels!

September 29, 2023

I am disabled and as usual bill utter Ford made getting my truck serviced very easy. Excellent customer service. More

by racetruckrick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Desurn, Christina Flook, Sharon Moreno, Alex Celis, Tony King
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Sep 29, 2023 -

racetruckrick responded

You guys are awesome

Oct 02, 2023 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford was able to make your truck service experience easy and convenient! We always aim for excellent customer service, so it's great to hear we hit the mark. Safe travels!

September 27, 2023

The young man in the Quick Lane was very through. I believe his name was Cameron. More

by kristipete58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Smith 5 stars
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Sep 27, 2023 -

Bill Utter Ford responded

We are delighted to receive this kind review and shoutout to our team! Thank you for your feedback!

September 26, 2023

We were happy to be able to get the issues (warranty) and oil change taken care of while we were out of town. More

by harryowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
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Sep 27, 2023 -

Bill Utter Ford responded

Harry, we're glad to know that our team at Bill Utter Ford was able to assist you with your warranty issues and oil change while you were out of town. Thanks for the review!

September 25, 2023

Eddie church is an all star. He is amazing. Really great individual. Do what you can to keep him around! More

by Christiandugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Bill Utter Ford responded

We appreciate your shout-out to Eddie and will share your kind words! We're glad you had a great experience with him at Bill Utter Ford. Thanks for the review!

September 25, 2023

Jakob greeted me right away and was honest in his assessment of the timeframe. Excellent job communicating with me. More

by scott.puckett215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob
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Sep 26, 2023 -

Bill Utter Ford responded

Thanks for sharing your support of Bill Utter Ford! We'll be sure to let Jakob know his honest approach had a positive impact during your visit. Until next time, drive safely!

September 24, 2023

Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

jim responded

Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best.

Sep 24, 2023 -

jim responded

jim responded publicly on 9/24/23 1:37 PM Excellent service, excellent customer service. I've had my vehicles serviced by Ford in FL, VA and TX. By far, Bill Utter Ford is the best.

Sep 25, 2023 -

Bill Utter Ford responded

Jim, we're delighted to know that you found our service at Bill Utter Ford the best among your experiences. Thanks for sharing this 5-star review!

September 20, 2023

Great diagnosis. Honest evaluation of potential service. Covered warranty items fairly. Would recommend Bill Utter service to anyone. More

by mitchmahoney62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Bill Utter Ford responded

Mitch, we appreciate your recommendation and are glad to know our team at Bill Utter Ford provided excellent service. Thanks for sharing your experience!

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