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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews
Call Service Center (800) 611-4415

2,710 Reviews of Bill Utter Ford - Service Center

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December 07, 2024

Always good and prompt service, they keep you informed through out the entire service process. More

by Ppoletti73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bill Utter Ford responded

We look forward to serving you next time. Thanks for all your support of Bill Utter Ford!

December 06, 2024

Very professional, good service, did not have to wait long. Keep me inform about everything. My service guy was excellent More

by wking95618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Bill Utter Ford responded

We're delighted to hear about your positive experience with our team at Bill Utter Ford! It's great that you found the service professional and efficient. We'll be sure to pass along your compliments to the service staff.

December 06, 2024

Friendly, professional, detailed , good communication, very pleased with the overall service and would recommend for future service More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Bill Utter Ford responded

Thank you for recommending us, Kevin! We're so happy the service at Bill Utter Ford exceeded expectations and we look forward to seeing you next time.

December 06, 2024

Very very good service they were fast and helpful. Mr Garcia was very nice and helpful during my visit. More

by Pablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Garcia
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Dec 06, 2024 -

Bill Utter Ford responded

Pablo, we're delighted to hear that Mr. Garcia and the team at Bill Utter Ford provided you with fast and helpful service! Thanks for sharing your experience!

December 06, 2024

This dealership, from the moment I arrived, with my vehicle for service repairs, to the time I picked it up, handled everything with extreme professionalism. I highly recommend them. More

by m.lvilletx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Bill Utter Ford responded

We're delighted to hear about your positive experience with our service team at Bill Utter Ford. Thank you for recommending us!

December 06, 2024

Service Advisor was a great guy and very easy to work with. Brought my Mustang in for a reprogramming recall and it was done quickly. More

by gbkjmd7306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
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Dec 09, 2024 -

Bill Utter Ford responded

We're delighted to hear that your Mustang's reprogramming recall was handled efficiently at Bill Utter Ford. Our team is always here to make the process smooth and enjoyable for you!

December 06, 2024

Efficient and professional. Especially like the service advisor, Danny, pointing out that I could use Ford points to offset the cost. More

by drbuchmann
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Bill Utter Ford responded

We're delighted to hear that Danny and the Bill Utter Ford team provided efficient service and helped you make use of your Ford points! Thanks for sharing your experience with us.

December 06, 2024

Mike and Coulton did a great job of getting our car serviced and returned to us quickly. We always service our vehicles with Bill Utter Ford. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coulton
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Dec 09, 2024 -

Bill Utter Ford responded

Rhonda, thank you for trusting Mike and Coulton with your vehicle's service at Bill Utter Ford! We're glad to hear they took great care of you. See you next time!

December 05, 2024

Like any business, the employees make all the difference at Bill Utter Ford. My service advisor, Eddie Church, is the best ever. More

by DrSs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Bill Utter Ford responded

We're delighted to hear that Eddie made such a positive impact on your experience at Bill Utter Ford. Thank you for sharing this feedback, and we look forward to serving you again!

December 05, 2024

Good service A+ Just 1 thing I think the techs can do a better job on the oil over spilled while draining I parked in my garage & noticed drops of oil on the floor Looked under truck & oil was dripp More

by Lcbuj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Bill Utter Ford responded

Thank you for your feedback on the service at Bill Utter Ford. We appreciate the rating and apologize for any inconvenience caused by the oil spill. Your comments will be shared with our team to ensure improvements are made, and we hope to provide an even better experience next time!

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