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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews
Call Service Center (800) 611-4415

2,710 Reviews of Bill Utter Ford - Service Center

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October 27, 2023

Every aspect of this interaction went smoothly, from scheduling to accommodate my hospital stay until final pickup. More

by texaskm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Dixon
Report | Print
Oct 27, 2023 -

Bill Utter Ford responded

We're glad to know your experience with Bill Utter Ford went smoothly and we could accommodate your schedule. We appreciate you choosing us!

October 23, 2023

Friendly, helpful, knowledgeable, and caring staff. Patient with questions, never try to oversell on something not needed, and listen to concerns. More

by Laytonjenell13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
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Oct 23, 2023 -

Bill Utter Ford responded

Hello! We're glad to know our team at Bill Utter Ford was able to provide you with a friendly and helpful experience. We appreciate your feedback and are happy to see you satisfied! Have a great week!

October 20, 2023

Bill Utter has taken care of my entire family for 50 years and they still do! More

by CarrieF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Bill Utter Ford responded

Carrie, it's been a pleasure taking care of you and your family's vehicle needs for over 50 years! Thank you so much for the five-star review of Bill Utter Ford. See you soon!

October 19, 2023

Eddie and Christian in the service department did a great job! Christian kept me informed while I waited for my vehicle. More

by wdiez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Oct 19, 2023 -

Bill Utter Ford responded

We're glad to know that our service department team at Bill Utter Ford, especially Eddie, and Christian, provided you with a great experience! Thanks for the feedback. We'll be here if you need anything in the future!

October 19, 2023

My advisor was very courteous and advised me on what work I should have done, I’ll be returning today to get some work done. More

by carlasuescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob McCord
Report | Print
Oct 19, 2023 -

Bill Utter Ford responded

Carla, we're glad to know that our advisor at Bill Utter Ford was able to guide you effectively. We look forward to seeing you again for your vehicle's needs!

October 12, 2023

Went out of their way to accomodate me and my time locally as I live 160 miles away! More

by Vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Oct 12, 2023 -

Bill Utter Ford responded

Vern, your kind review warms our hearts! Thank you from the Bill Utter Ford Team.

October 06, 2023

I took my car as a walk-in for an oil change. They found a nail in my tire and fixed it and kept me updated until it was done. More

by ryeatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Salinas
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Oct 09, 2023 -

Bill Utter Ford responded

It's great to know our team at Bill Utter Ford was able to assist with your oil change and unexpected tire repair. We appreciate you choosing us for your service needs!

October 05, 2023

Great customer service, at fair prices. My service advisor was very attentive and professional. He went out of his way to be sure I was satisfied with the work. More

by Bgraff18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin salinas
Report | Print
Oct 05, 2023 -

Bill Utter Ford responded

We're delighted to know that you had a great experience with our team at Bill Utter Ford. We always aim for customer satisfaction and it's wonderful to see we hit the mark! Thanks for sharing your review!

October 04, 2023

Fast Service. Accurate and knowledgeable people. Thorough in testing and following up on repairs. Flexible on hours also. More

by nagisan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : justin
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Oct 04, 2023 -

Bill Utter Ford responded

We're glad to know you found our service at Bill Utter Ford fast and thorough. We strive for accuracy and flexibility in all that we do! Thanks for the feedback!

September 30, 2023

Christian worked hard to keep me informed about what was going on with my repair. More

by wvanclose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Oct 02, 2023 -

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! We are thrilled to read that Christian delivered excellent service and kept you updated throughout the repair process. Safe travels!

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