Bill Utter Ford - Service Center

Chassis noise Excellent persistence to find a subtle chassis bump/pop in my 2016 Expedition. Replaced parts until it was corrected. Now rides better than when new. Excellent persistence to find a subtle chassis bump/pop in my 2016 Expedition. Replaced parts until it was corrected. Now rides better than when new. Very grateful. More

Two purchase 2 great experiences Have bought rwo vehicles from Phil Tysinger. Best car buying experiences I have ever had. Everyone involved at Utter has been very professional and Have bought rwo vehicles from Phil Tysinger. Best car buying experiences I have ever had. Everyone involved at Utter has been very professional and have made the purchasing, servicing and major collision repair processes very smooth and seamless. "Dr Phil", Ken Schmitz, Danny Morris, and Debbie Traugher et al. have been just wonderful --- and fun --- to work with. Ray & Janis Peters 2013 Ford Flex Limited and 2015 Ford Escape Titanium More

Recall repair The repair was done as promised and finished 2 hours earlier than expected. The service staffers were all extremely friendly to all the customers wh The repair was done as promised and finished 2 hours earlier than expected. The service staffers were all extremely friendly to all the customers who were there. More

Excellent They take care of the customer - LEE and Doyle are great- the rest of your team is great. Your phone system is terrible - calling before showroom is They take care of the customer - LEE and Doyle are great- the rest of your team is great. Your phone system is terrible - calling before showroom is open has a great voice mail but no connectivity to the service department and Saturday it seems that the phone is not answered at times - 3 try's to get someone in service to pick up - the cashier did not pick up either. Potty Break? This I is a process issue - please fix it. Great people with poor tools and it makes your great people look bad. They work hard to make everyone look good and it shows. Thank you, Charles Nuber 214-2284-7136 More

Fantastic Advisor service Lee Trunick and the support staff get the job done and always ready to assist you in any questions you might have for service being done. Lee Trunick and the support staff get the job done and always ready to assist you in any questions you might have for service being done. More

Maintenance service Lee has been very helpful. Having a daughter in college 500 miles away in a used car is worrisome. Knowing that I can call Lee anytime, he will take c Lee has been very helpful. Having a daughter in college 500 miles away in a used car is worrisome. Knowing that I can call Lee anytime, he will take care of any problems. More

exceptional above and beyond service Lee assisted me with making after market upgrades to my car his priority! He wanted the best and expected the best as I as well. He made a point to ha Lee assisted me with making after market upgrades to my car his priority! He wanted the best and expected the best as I as well. He made a point to have Patrick available to make sure the work was done right and the attention to detail was above my expectations!!!! Thank You!! Previous service 2 weeks prior with Colby and Miff getting hail damage and body work did exactly the same! Twice they were not pleased with outcomes and had it redone to their expectations that probably exceeded mine!! Thank you!! Frank Russini Denton TX More

fast, knowledgeable, courteous, skillful Everyone was very, very helpful and had such a heart. I had walked in not knowing too much about my truck and left with a overload of information all Everyone was very, very helpful and had such a heart. I had walked in not knowing too much about my truck and left with a overload of information all in a short period of time. Lee definitely knew what he was talking about and how to make a happy customer. He made us feel comfortable with the truck i had purchased in the past and fixed all the problems we might have dealt with. Lee was very knowledgeable, skillful and made everything easy. He answered every questions we might of had, he made it fun, a very funny and such a great guy overall. He definitely will be recommended to friends and family, we will be using him again if we need any further help or questions. More

Professional people to work with!!! Gregg checked me in as there was a long line but i had an appointment and was moved to the front of the line. Pam kept me up to date as where we we Gregg checked me in as there was a long line but i had an appointment and was moved to the front of the line. Pam kept me up to date as where we were in the process and timeline of my vehicle. Checkout went quick and easy as she showed her customer service skills. Also as i was waiting for my vehicle she let me know a storm was approaching in the direction i was headed. More

Great, friendly service Lee Trunick helped out with my wife's vehicle's issue (throttle body replacement) and took the time to go out of his way to service a recall on the po Lee Trunick helped out with my wife's vehicle's issue (throttle body replacement) and took the time to go out of his way to service a recall on the power steering that we were not aware of. Highly recommended. More