2,722 Reviews of Bill Utter Ford - Service Center
great service drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. More
Always friendly and quick service completion. They keep me updated on status of my vehicle. They are good explaining what the vehicle needs and why. and quick service completion. They keep me updated on status of my vehicle. They are good explaining what the vehicle needs and why. More
Awesome Erin went above and beyond she was fabulous to deal with I highly recommend Denton bill utter Ford. Thank you have a great weekend!! Patty Stovall Erin went above and beyond she was fabulous to deal with I highly recommend Denton bill utter Ford. Thank you have a great weekend!! Patty Stovall More
Great prompt, efficient professional service Had oil change, The Works, and cabin air filter changed. Danny kept me up to date as to how long it would take. I waited for the work to be done. I Had oil change, The Works, and cabin air filter changed. Danny kept me up to date as to how long it would take. I waited for the work to be done. It's just a pleasant experience getting service work done with Danny. He always informs what possible situations might pop up and offers his professional advice, which I gladly heed. He's the best. Ray Peters More
NEEDED AN OIL CHANGE AND GOT IT Just needed an oil change and got what I needed without too much fuss. Thank you. I like the idea of getting a tire rotation and other critical point Just needed an oil change and got what I needed without too much fuss. Thank you. I like the idea of getting a tire rotation and other critical points checked at oil change intervals. It helps keep up my confidence when I use this vehicle for long trips. More
Bill Utter Service Dept. I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working day to get it done. They even washed it for me. They gave me a list of items that will need addressing in the future and checked it for recalls. I was very happy with the service I received and will be going back in the future. More
Convenient, quick and complete The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my serv The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my service appointment, my car was taken quickly to begin maintenance. During and after the service appointment, I was kept updated on the progress and condition of my car. The check out clerk was pleasant and explained the charges completely. Great experience More
Oil change and tire rotation It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires. 40 up front 71 in back. More
Not bad I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until over an hour later. So it was over 2 1/2 hours later when they finished with it. Very frustrating. More
Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, informative and do what they say. Even if I just call with questions or want to know about pricing or information they are kind and make time for me. They are a long standing family business in the community and their dedication and quality shows in all areas from vehicle selection, upgrading the property, capable staff, even at times having events. My only complaint would be to monitor the direction of their sprinkler system to keep it on the grass. More