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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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August 17, 2018

great service drop car off, they ask if I wanted to wait. I said no. later they call said my car was ready. they did a great job. More

by SNCANTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Erin Bostick, Dillon Love
August 17, 2018

Always friendly and quick service completion. They keep me updated on status of my vehicle. They are good explaining what the vehicle needs and why. More

by creagor2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toronto Spikes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2018

Awesome Erin went above and beyond she was fabulous to deal with I highly recommend Denton bill utter Ford. Thank you have a great weekend!! Patty Stovall More

by PATTYSTOVALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Bostick
August 17, 2018

Great prompt, efficient professional service Had oil change, The Works, and cabin air filter changed. Danny kept me up to date as to how long it would take. I waited for the work to be done. I More

by Brewers41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2018

NEEDED AN OIL CHANGE AND GOT IT Just needed an oil change and got what I needed without too much fuss. Thank you. I like the idea of getting a tire rotation and other critical point More

by LAZYBEEODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall.
August 14, 2018

Bill Utter Service Dept. I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working More

by Sponge71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Brackett
August 07, 2018

Convenient, quick and complete The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my serv More

by Fast car 11169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Bostick
July 30, 2018

Oil change and tire rotation It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Bostick
July 25, 2018

Not bad I made an appointment for 10:00 am. I arrived at 9:45 am, and I was told that it would take 1 1/2 hours. They hadn’t even started on the vehicle until More

by xcalbr44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Constancio
Jul 26, 2018 -

Bill Utter Ford responded

We're very sorry to hear you had an extended wait time during your visit. We've alerted our Service Director Randy Owen of your feedback, and he would greatly appreciate an opportunity to speak with your directly regarding the details of your visit. Please feel free to contact him at his direct line 940-321-7484.

July 20, 2018

Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i More

by LAK789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : On site Enterprise rental employees(Alison and John)
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