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2,665 Reviews of Bill Utter Ford - Service Center
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March 26, 2018
F-150 Recalls My 2016 F-150 has 3 factory recalls. Took it to Bill Utter Ford, the service today & they set up a repair date to get all the recalls handled at one t My 2016 F-150 has 3 factory recalls. Took it to Bill Utter Ford, the service today & they set up a repair date to get all the recalls handled at one time. Couldn’t ask for a better service manager (Randy) or service advisor to take care of Ford’s King Ranch P/U. More
by K/R
March 24, 2018
Fixed Recall in my 2011 Ford Escape Friendly people that wereable to get my car finished in a timely manner. Wish I had been told I could get a loaner car while mine was being fixed when Friendly people that wereable to get my car finished in a timely manner. Wish I had been told I could get a loaner car while mine was being fixed when I made my appointment. Had to have 2 different neighbors from Frisco give me rides back and forth to Denton More
by H
Employees Worked With
Did NOT get any of the people’s nsmed thst helped me
March 24, 2018
Wonderful customer service The hospitality was amazing from the time I drove into to parking lot. The staff at Bill Utter Ford really believes is customer service!! I purchased The hospitality was amazing from the time I drove into to parking lot. The staff at Bill Utter Ford really believes is customer service!! I purchased my car here and will continue come for service. More
by Fanee23
Employees Worked With
Summer Miller
March 23, 2018
Great Service My vehicle was in for major mechanical repairs. My service writer, Erin, kept me in the loop and was very friendly and accommodating. She’s awesom. My vehicle was in for major mechanical repairs. My service writer, Erin, kept me in the loop and was very friendly and accommodating. She’s awesom. More
by Paul
Employees Worked With
Erin Bostick
March 16, 2018
Oil change Always treated good on every visit , I purchased the truck from bill utter and i have brought it back for service here every time with a good experien Always treated good on every visit , I purchased the truck from bill utter and i have brought it back for service here every time with a good experience each time More
by Jj11214
Employees Worked With
Dillon Love
March 15, 2018
Best customer service ever. Thanks to everyone especially Dillon. Very efficient and polite. Service was great and he handled all of the warranty details on my tire. Really appre Thanks to everyone especially Dillon. Very efficient and polite. Service was great and he handled all of the warranty details on my tire. Really appreciate everyone there. More
by BG
Employees Worked With
Shuttle drivers Barry and Javier. , Dillon Love
March 15, 2018
WONDERFUL SERVICE DANNY MORRIS IS THE BEST. QUICK, EFFICIENT AND KEEPS ME UPDATED ON ALL OF MY VEHICLE NEEDS. KIND AND PROFESSIONAL. I DO ALL OF MY VEHICLE BUSINESS DANNY MORRIS IS THE BEST. QUICK, EFFICIENT AND KEEPS ME UPDATED ON ALL OF MY VEHICLE NEEDS. KIND AND PROFESSIONAL. I DO ALL OF MY VEHICLE BUSINESS WITH BILL UTTER FORD More
by daisy
Employees Worked With
March 13, 2018
Tentative Revised Review Right now I'm giving Bill Utter a second chance so this review is tentative we'll see how things work out I'm very optimistic I'm giving three stars r Right now I'm giving Bill Utter a second chance so this review is tentative we'll see how things work out I'm very optimistic I'm giving three stars right now with the option for 5 if my problem is taken care of More
by sladecagle13
March 09, 2018
Extremely poor. Be prepared for undisclosed "miscellaneous" charges. Be prepared to wait at least 10 minutes for your car to be brought back to you. I hope the techni Be prepared for undisclosed "miscellaneous" charges. Be prepared to wait at least 10 minutes for your car to be brought back to you. I hope the technicians enjoyed my paid Sirius subscription to the NBA channel blaring at maximum volume. I would NOT recommend getting service here. More
by Tracydn
Employees Worked With
Doesn't matter.
March 01, 2018
Excellent people I have been a Bill Utter customer for many years. Their people and customer service is the best in the metroplex. They are always concerned and helpfu I have been a Bill Utter customer for many years. Their people and customer service is the best in the metroplex. They are always concerned and helpful in making sure you are provide the best service and Support. More
by joneszdr
