Bill Utter Ford - Service Center

Took in mustang GT for airbag recall Dropped off for driver and passenger air bag recall and after an hour got a call saying I needed tie rods and an alignment as well. The car drives fan Dropped off for driver and passenger air bag recall and after an hour got a call saying I needed tie rods and an alignment as well. The car drives fantastically now!!! I couldn't have asked for a better experience! More

Warranty service Took my Explorer in for warranty service and oil change. John Witt took great care of me and got everything fixed. Highly recommend. I would like to s Took my Explorer in for warranty service and oil change. John Witt took great care of me and got everything fixed. Highly recommend. I would like to suggest that service wash the car after service. More

Fast dependable service Service was prompt and professional. Erin is great at what she does. She kept me well informed throughout the process. I will recommend this facility Service was prompt and professional. Erin is great at what she does. She kept me well informed throughout the process. I will recommend this facility in the future. More

Highly satisfied Greg Hall was absolutely fantastic!!!! I travelled from SW Missouri to attend the Nascar races but my truck was loosing power. Greg worked me in to Greg Hall was absolutely fantastic!!!! I travelled from SW Missouri to attend the Nascar races but my truck was loosing power. Greg worked me in to a tech who thoroughly checked out the problem. Although no problems were discovered I am highly satisfied with the service Greg provided. I am now able to continue my trip on to Arizona with confidence knowing my truck had been thoroughly checked out. Greg is a WINNER and the service department and dealership is miles ahead of the competition because of Greg and his quality service, and awesome people skilks. More

Utter Nice friendly staff and people. Went out of their way to ensure my problem was fixed quickly. Got me in and out the same day without an appointment Nice friendly staff and people. Went out of their way to ensure my problem was fixed quickly. Got me in and out the same day without an appointment More

Great General Manager - Craig Bowen Mr. Utter should be very proud of the way Mr. Bowen handles problems and concerns at the dealership. I came in for a simple oil change on my Ford main Mr. Utter should be very proud of the way Mr. Bowen handles problems and concerns at the dealership. I came in for a simple oil change on my Ford maintance policy and was surprised with the greeter and his disrespective attitude. But this was not the first time I had this problem at the service drive. But just like the first time, I was not just letting this go. I am a senior lady and have earned my right to respect. But just like the first time I ask Mr. Bowen's help with my concerns. He sat and let me tell him my story, he ask if he could walk me out - like a gentleman and he took me to the service drive and turn me over to my service writer Dillon. Mr. Bowen assured me he would be speaking to the greeter about this and will use this as a training step for him. My service writer was Dillon Love, a very qualified young man with perfect manners and lots of knowledge about his job. It was a pleasure speaking with him. Keep up the great work you are a star in my book! Thanks More

Recall fix, not so much I took my Escape in for the door latch recall. Imagine my surprise when, after the fix, my door flew open as I was driving! Apparently- the door latch I took my Escape in for the door latch recall. Imagine my surprise when, after the fix, my door flew open as I was driving! Apparently- the door latch - which never caused an issue before now sticks and thus allows the door to fly open. So, I called to let Bill Utter Ford know of the issue and was told to absolutely bring it back on Monday and they would get it right in...unless it’s after 5pm, the technicians go home at 5pm. They had no loaner car available, so I was unable to leave my vehicle. Hey Bill Utter- the correct response would have been, “let me find a car for you so we can correct this problem immediately”! On a high note, we are in the market for a new F 150 Super Crew and will not be shopping with them...I do not know the name of the person that “helped my husband” tonight. Erin was very helpful on Saturday. More

Radiator Replace radiator due to faulty radiator, got to me quick , and finished in one day, and was concerned for the customer needs when came to finishing t Replace radiator due to faulty radiator, got to me quick , and finished in one day, and was concerned for the customer needs when came to finishing the repair!!!! More

John Witt in Service is as good as it gets! John Witt, in the service department went above and beyond to accommodate our service request. He’s friendly, knowledgeable, and answers the phone. John Witt, in the service department went above and beyond to accommodate our service request. He’s friendly, knowledgeable, and answers the phone. These 3 attributes are not common these days. We will never hesitate to do business in the future with Bill Utter Ford as a result of our experience with John Witt. More

2014 Taurus oil change I was very pleased with the work and report about my the car check and oil change. I was disappointed to see the many black finger/hand marks inside m I was very pleased with the work and report about my the car check and oil change. I was disappointed to see the many black finger/hand marks inside my car. I was also disappointed that the car was not washed but maybe I am expecting too much!? More