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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews
Call Service Center (800) 611-4415

2,723 Reviews of Bill Utter Ford - Service Center

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December 23, 2023

Bob and Bill Utter Ford bought cars from both, Great Family of Ford Dealers, Great Service and Staff More

by Tomseebeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason
Report | Print
Dec 26, 2023 -

Bill Utter Ford responded

Tom, it's fantastic to know you've had great experiences with Bob and the rest of our team at Bill Utter Ford. We appreciate your support!

December 19, 2023

Great service and friendly staff. Quick and efficient. Danny Morris is a great Service Advisor More

by daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Bill Utter Ford responded

Thank you for reviewing Danny and Bill Utter Ford! We will pass along your appreciation to our team. Safe travels!

December 15, 2023

Monty kept me updated and informed during the entire process. Extremely professional and knowledgeable about the body shop business. More

by Crash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monty Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Bill Utter Ford responded

We're glad to know that Monty kept you well-informed and provided professional service during your visit to Bill Utter Ford. We appreciate the positive feedback!

December 15, 2023

The manager was able to respond to my issue concerning a broken part on the front of my truck. The manager reviewed their stick on the part and found only 1 left. The service tech went to parts and pick u More

by Jimmiejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
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Dec 15, 2023 -

Bill Utter Ford responded

Jimmie, it's great to know our team at Bill Utter Ford was able to resolve your issue efficiently. We appreciate the positive feedback and look forward to assisting you in the future!

December 14, 2023

Great customer service. They are great in working around our schedule and provide loaner cars and shuttle services. Very transparent about price and whether a repair is nec More

by rondos-tellers0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 15, 2023 -

Bill Utter Ford responded

We're delighted to know you had a great experience with our team at Bill Utter Ford! We aim for transparency and convenience in all we do. Thanks for your positive feedback—it's much appreciated!

December 12, 2023

I have always used Bill Utter ford for servicing my car. They are always not only friendly but I know the work will be done well. More

by lcriegle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Dec 12, 2023 -

Bill Utter Ford responded

We're so glad to know you've had consistently positive experiences with our service team at Bill Utter Ford. Thanks for trusting us with your car's needs, and we look forward to seeing you next time!

December 09, 2023

Service was great. Advisor made sure items were in stock before my appointment and my truck was done and ready for pickup before originally stated. More

by paul.s.warren71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
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Dec 11, 2023 -

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford was able to provide you with efficient and effective service. Thank you for sharing your experience, we look forward to assisting you again in the future!

December 09, 2023

Communication was excellent while my truck was in their body shop. They were also able to accommodate a last minute service request. Highly recommend! More

by Katrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Lynn
Report | Print
Dec 11, 2023 -

Bill Utter Ford responded

Katrina, we're glad to know our team at Bill Utter Ford was able to provide excellent communication and accommodate your last-minute service request. Thanks for the high recommendation!

December 07, 2023

Excellent service. Justin was helpful all the way and the cost was fair and timely. More

by Rsbarns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Dec 07, 2023 -

Bill Utter Ford responded

Thanks a million, from the Bill Utter Ford Team! We are glad that Justin was helpful.

December 06, 2023

This is an honest dealership. They have a comfortable waiting room and they keep you informed on the progress of your car. I trust Bill Utter Ford with any repairs and maintenance More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaisin
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Dec 06, 2023 -

Bill Utter Ford responded

Suzanne, we're delighted to know you trust us with your Ford Escape's maintenance and repairs. We aim for transparency and comfort at Bill Utter Ford. Thanks so much for the positive feedback!

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