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Bill Utter Ford - Service Center

Denton, TX

4.9
2,710 Reviews

2,710 Reviews of Bill Utter Ford - Service Center

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December 01, 2023

Bill Utter has provided excellent service and sales experience for my new vehicle purchase. The sales experience was seamless. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claire Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Bill Utter Ford responded

Melissa, we're so glad to know your new vehicle purchase at Bill Utter Ford was seamless and excellent. Thanks for sharing this positive feedback! Enjoy every mile in your new purchase!

December 01, 2023

Cold rainy day & they let my vehicle with leather interior sit outside with window down & I did not roll it down. They also didn't put any seat protection over my leather seat. Asked service rep fo More

by richard_beal
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 01, 2023 -

Bill Utter Ford responded

Richard - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to reach out to me directly? I'd like to see if there is anything that I can do to help here. Thank you, Perry Eggleston - Service Director - 940-321-7442

November 30, 2023

Quick turnaround. Enjoy working with Eddie Church each and every time. Too bad Ford can’t get it right with their trucks. More

by wilsonhub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Eggelston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Bill Utter Ford responded

We appreciate your feedback and are glad to know Eddie has been helpful during each of your visits at Bill Utter Ford. We're always here for you if you'd like to discuss your experience with Ford Trucks further.

November 28, 2023

Prompt friendly service. The car wash really compliments their customer service. With great service they will only get busier More

by drccook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edward’s
Nov 28, 2023 -

Bill Utter Ford responded

We're glad to know you appreciated our prompt and friendly service at Bill Utter Ford, as well as the complimentary car wash! We look forward to serving more customers like yourself. Thanks for your review!

November 27, 2023

Great people, Excellent service. Great communication. Heck, even the coffee is good :) Bill Utter is the best! More

by Shady Shores Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Bill Utter Ford responded

We're delighted to know you enjoyed the service and coffee at Bill Utter Ford! Thanks for your kind words, we appreciate it. Hope to see you again down the road for any of your future needs!

November 26, 2023

After initial inspection, it was determined a replacement part needed to be ordered. They kept me informed on parts arrival and when the vehicle would be ready More

by mitchelldavid151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Bill Utter Ford responded

Mitchell, it's great to know that our team at Bill Utter Ford kept you updated throughout the process. We appreciate your patience and positive feedback!

November 22, 2023

They always treat you with professional service. They are very time conscious, and efficient about getting your car serviced on time and properly. I would truly recommend them to a friend. More

by bellc803
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Bill Utter Ford responded

We're glad to know you had a positive experience with our service team at Bill Utter Ford. We appreciate your recommendation and look forward to helping you out in the future!

November 19, 2023

Everyone is great there. They are professional. They're kind and they get the job done right? More

by lady79421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jokob
Nov 20, 2023 -

Bill Utter Ford responded

Thanks a ton for your feedback and support! The team at Bill Utter Ford looks forward to serving you for miles to come - drive safely!

November 18, 2023

Had great service service. Thanks to Greg Hall it all set up for me. Thanks again More

by Anthonylouisme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Bill Utter Ford responded

Thank you for your confidence in Greg and Bill Utter Ford, and for your business. We are grateful to have you as a customer, Anthony!

Nov 22, 2023 -

Anthonylouisme responded

Thank again Greg, for your service

November 15, 2023

Service scheduling was simple, diagnosis correct and repairs were completed timely and correctly. The service advisor kept me apprised of the progress throughout the process. More

by Keith Gramling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan
Nov 15, 2023 -

Bill Utter Ford responded

Keith, we're glad to know that your service experience at Bill Utter Ford was smooth and efficient. We always aim for clear communication throughout the process. Thanks for sharing!

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