Bill Utter Ford - Service Center

Super Service from Terrific People I didn’t have an appointment but dropped in yesterday for an oil change and tire rotation on our 2017 Explorer. The staff was very nice and got me in. I didn’t have an appointment but dropped in yesterday for an oil change and tire rotation on our 2017 Explorer. The staff was very nice and got me in. The new customer waiting area is very nice: spotlessly clean, lots of snacks for purchase, big flat screen TVs and fast WiFi. It really is a nice facility! My car was ready in just a little while. This was an excellent experience; Thank you Bill Utter Ford! More

great experience and great service They did a great job getting my truck in and out promptly and explained the noise I was hearing and why I was hearing it They did a great job getting my truck in and out promptly and explained the noise I was hearing and why I was hearing it More

Job Well Done One of my windows rolled down but would not roll back up. The service department at Bill Utter are always polite, courteous and more than willing to One of my windows rolled down but would not roll back up. The service department at Bill Utter are always polite, courteous and more than willing to make things right as quickly as possible. Driving around with a window down just doesn’t work in this Texas heat. They fixed it and another issue I had in a very timely fashion. They also shuttled us back and forth to home while our repairs were being done. Thanks again for a job well done! More

Excellent buying experience During a service appointment at Bill Utter Ford for my wife’s SUV I was browsing the trucks and was approached by a very professional salesman. After During a service appointment at Bill Utter Ford for my wife’s SUV I was browsing the trucks and was approached by a very professional salesman. After checking out multiple trucks he found the truck I was looking for. He worked hard to find me valuable discounts to bring the price in my range and the deal was done. Thank you Mike Rodriquez, Mike in Finance and Denise Wolfe. More

The Works oil change Drove in at noon and out by 1:00. Thanks Danny for the years of taking care of all our vehicles. You have become a good friend. Drove in at noon and out by 1:00. Thanks Danny for the years of taking care of all our vehicles. You have become a good friend. More

Back on the road We were picking up my F-150 from the service center, when my wife's car (not a Ford) died in the parking lot late one afternoon. The Bill Utter te We were picking up my F-150 from the service center, when my wife's car (not a Ford) died in the parking lot late one afternoon. The Bill Utter team was great. They tried a couple of simple things in the parking lot, and it became clear that a) we needed real shop time, and b) the warranty from the other make of car wasn't going to cover it. John Witt, our service advisor told us to just leave it and the next morning he called; it was fixed. We were really pleased with the price too. More

Great Service from Erin with competitive pricing!!! Our service experience was great and the pricing was competitive. Erin did a great job keeping us informed on the status of our car. The newly remod Our service experience was great and the pricing was competitive. Erin did a great job keeping us informed on the status of our car. The newly remodeled service center is very nice and comfortable. More

recall notice Great experience my adviser took matter into his own hands and took the process from beginning to end. I had no issues just dropped off the vehicle an Great experience my adviser took matter into his own hands and took the process from beginning to end. I had no issues just dropped off the vehicle and picked it in a timely manner. More

Top notch customer service Bill Utter Ford service department is well organized and efficient. I went in first for a recall and returned for an oil change. Did exactly what I as Bill Utter Ford service department is well organized and efficient. I went in first for a recall and returned for an oil change. Did exactly what I asked with no up-sell. Work done in a timely fashion at a fair price. Will return soon for a new set of tires. More

Fast Efficient Effective Friendly Service Had the works performed on our two cars on Saturday and the team kept us informed after we dropped the cars off and provided ride home in between. Mar Had the works performed on our two cars on Saturday and the team kept us informed after we dropped the cars off and provided ride home in between. Mario did a fine job in safely taking us home. More